Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

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Acheteur Vérifié

Published on 17/02/2019 à 18h49 following a purchase from 15/02/2019

Free in less than 48h. Good price. Good material

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Acheteur Vérifié

Published on 17/02/2019 à 18h39 following a purchase from 10/02/2019

The Flaneurz are really great, a quality product and very practical for the city.
I was rather used to inline skates, it's confusing to switch to quad skates at first, but you get used to it very quickly.
I still find it a shame that HawaiiSurf does not offer a version equipped with brakes as they are very useful... but you can buy them for €20 on the Flaneurz site.

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Acheteur Vérifié

Published on 17/02/2019 à 18h07 following a purchase from 13/02/2019

Competitive price and fast shipping!

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Acheteur Vérifié

Published on 17/02/2019 à 16h46 following a purchase from 12/02/2019

Fast delivery in 1 day! Customer service available and top-notch! Thank you

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Acheteur Vérifié

Published on 17/02/2019 à 16h46 following a purchase from 14/02/2019

Fast delivery

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Acheteur Vérifié

Published on 17/02/2019 à 15h52 following a purchase from 12/02/2019

Delivery on time

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Acheteur Vérifié

Published on 17/02/2019 à 07h48 following a purchase from 10/02/2019

Very professional

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Acheteur Vérifié

Published on 17/02/2019 à 07h47 following a purchase from 10/02/2019

Very good

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Acheteur Vérifié

Published on 16/02/2019 à 22h44 following a purchase from 12/02/2019

fast service
maybe lacking explanation on certain products

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Acheteur Vérifié

Published on 16/02/2019 à 20h20 following a purchase from 11/02/2019

Serious

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Acheteur Vérifié

Published on 15/02/2019 à 18h27 following a purchase from 13/02/2019

Very good shop!

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Acheteur Vérifié

Published on 15/02/2019 à 16h00 following a purchase from 12/02/2019

Package received quickly and in accordance with the order, thank you. But I didn't give 5 stars because the bag of screws I ordered was torn and all the screws were scattered in the box. Luckily, no screws were missing...

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Acheteur Vérifié

Published on 15/02/2019 à 15h48 following a purchase from 11/02/2019

Fast delivery

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Acheteur Vérifié

Published on 15/02/2019 à 15h25 following a purchase from 13/02/2019

Pleasant, easy and efficient.

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Acheteur Vérifié

Published on 15/02/2019 à 15h14 following a purchase from 08/02/2019

Terrible, I ordered a product, they called me to say it is no longer available due to a stock error! Since then I am still waiting for the refund

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Response from HawaiiSurf Published on 22/02/2019

Hello,
We apologize for the unavailability of your item.
Indeed, like all online shops as well as physical ones, we are not immune to thefts, defects, or stock errors and we inform our customers in this case.
We remain an independent shop, the refund took time because we have returns, modifications, cancellations during the sale period.
Our apologies for the issues encountered with your purchase.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 15/02/2019 à 14h46 following a purchase from 02/02/2019

A lot of choice, great prices, top delivery times.

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Acheteur Vérifié

Published on 15/02/2019 à 14h45 following a purchase from 11/02/2019

Competitive prices, choice and fast shipping: great store to recommend!

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Acheteur Vérifié

Published on 15/02/2019 à 14h27 following a purchase from 13/02/2019

Product as described and super fast delivery.

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Acheteur Vérifié

Published on 15/02/2019 à 14h24 following a purchase from 13/02/2019

Order placed on Wednesday, package received on Thursday!!!

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Acheteur Vérifié

Published on 15/02/2019 à 14h18 following a purchase from 12/02/2019

Lots of choices with good technical descriptions.
Fast and confirmed delivery.

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Acheteur Vérifié

Published on 15/02/2019 à 13h33 following a purchase from 11/02/2019

very good, but no stock on my item which I returned after a color mistake...

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Acheteur Vérifié

Published on 15/02/2019 à 13h20 following a purchase from 11/02/2019

Fast and serious.

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Acheteur Vérifié

Published on 15/02/2019 à 13h19 following a purchase from 09/02/2019

Very good site with good items, the only small downside is that the shipping costs are a bit high.

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Acheteur Vérifié

Published on 15/02/2019 à 13h18 following a purchase from 13/02/2019

Ultra fast and unbeatable prices!

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Acheteur Vérifié

Published on 14/02/2019 à 22h07 following a purchase from 09/02/2019

Interesting site

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Acheteur Vérifié

Published on 14/02/2019 à 18h05 following a purchase from 11/02/2019

Perfect.
Fast delivery and careful packaging.
A happy child proud of his sneakers.
1000 thanks.

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Acheteur Vérifié

Published on 14/02/2019 à 16h10 following a purchase from 09/02/2019

Very good, the delivery was fast, I will recommend this page.

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Acheteur Vérifié

Published on 14/02/2019 à 14h48 following a purchase from 11/02/2019

Everything perfect.

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Acheteur Vérifié

Published on 14/02/2019 à 14h39 following a purchase from 11/02/2019

Very good, fast delivery, impeccable product. I recommend!

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Acheteur Vérifié

Published on 14/02/2019 à 14h12 following a purchase from 09/02/2019

As always, well received on the phone and well advised

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Acheteur Vérifié

Published on 14/02/2019 à 14h05 following a purchase from 09/02/2019

Perfect delivery

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Acheteur Vérifié

Published on 14/02/2019 à 13h49 following a purchase from 11/02/2019

Very responsive and order matches the indicated product.

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Acheteur Vérifié

Published on 14/02/2019 à 07h03 following a purchase from 06/02/2019

Product conforms to my expectations

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Acheteur Vérifié

Published on 13/02/2019 à 21h15 following a purchase from 09/02/2019

A reliable site and the delivery is very fast

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Acheteur Vérifié

Published on 13/02/2019 à 14h27 following a purchase from 06/02/2019

Trustworthy site

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Acheteur Vérifié

Published on 13/02/2019 à 14h05 following a purchase from 21/01/2019

I bought a sale short, fast delivery. Unfortunately, I took a size too small but I was able to return it for a larger size, Haiwaiisurf exchanged it without any problem. To improve: - the communication on the site: on the product page it says once 'free shipping' without further mention, and at the bottom of the page it is added 'from 89€ purchase'. I felt misled when I had to pay shipping fees at purchase! - the product exchange process, it's more convenient when we are sent a label to print/stick on the package rather than doing everything manually at the post office.

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Acheteur Vérifié

Published on 13/02/2019 à 14h05 following a purchase from 21/01/2019

I bought a pair of shorts on sale, fast delivery.
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.

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Acheteur Vérifié

Published on 13/02/2019 à 12h58 following a purchase from 09/02/2019

Product conforms to the order and delivered very quickly

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Acheteur Vérifié

Published on 13/02/2019 à 12h56 following a purchase from 07/02/2019

Top!!

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Acheteur Vérifié

Published on 13/02/2019 à 12h45 following a purchase from 05/02/2019

Top!

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