Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 17/02/2019, 07:48 following a purchase from 10/02/2019

Very professional

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Acheteur Vérifié

Published on 17/02/2019, 07:47 following a purchase from 10/02/2019

Very good

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Acheteur Vérifié

Published on 16/02/2019, 22:44 following a purchase from 12/02/2019

fast service
maybe lacking explanation on certain products

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Acheteur Vérifié

Published on 16/02/2019, 20:20 following a purchase from 11/02/2019

Serious

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Acheteur Vérifié

Published on 15/02/2019, 18:27 following a purchase from 13/02/2019

Very good shop!

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Acheteur Vérifié

Published on 15/02/2019, 16:00 following a purchase from 12/02/2019

Package received quickly and in accordance with the order, thank you. But I didn't give 5 stars because the bag of screws I ordered was torn and all the screws were scattered in the box. Luckily, no screws were missing...

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Acheteur Vérifié

Published on 15/02/2019, 15:48 following a purchase from 11/02/2019

Fast delivery

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Acheteur Vérifié

Published on 15/02/2019, 15:25 following a purchase from 13/02/2019

Pleasant, easy and efficient.

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Acheteur Vérifié

Published on 15/02/2019, 15:14 following a purchase from 08/02/2019

Terrible, I ordered a product, they called me to say it is no longer available due to a stock error! Since then I am still waiting for the refund

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Response from HawaiiSurf Published on 22/02/2019

Hello,
We apologize for the unavailability of your item.
Indeed, like all online shops as well as physical ones, we are not immune to thefts, defects, or stock errors and we inform our customers in this case.
We remain an independent shop, the refund took time because we have returns, modifications, cancellations during the sale period.
Our apologies for the issues encountered with your purchase.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 15/02/2019, 14:46 following a purchase from 02/02/2019

A lot of choice, great prices, top delivery times.

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Acheteur Vérifié

Published on 15/02/2019, 14:45 following a purchase from 11/02/2019

Competitive prices, choice and fast shipping: great store to recommend!

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Acheteur Vérifié

Published on 15/02/2019, 14:27 following a purchase from 13/02/2019

Product as described and super fast delivery.

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Acheteur Vérifié

Published on 15/02/2019, 14:24 following a purchase from 13/02/2019

Order placed on Wednesday, package received on Thursday!!!

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Acheteur Vérifié

Published on 15/02/2019, 14:18 following a purchase from 12/02/2019

Lots of choices with good technical descriptions.
Fast and confirmed delivery.

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Acheteur Vérifié

Published on 15/02/2019, 13:33 following a purchase from 11/02/2019

very good, but no stock on my item which I returned after a color mistake...

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Acheteur Vérifié

Published on 15/02/2019, 13:20 following a purchase from 11/02/2019

Fast and serious.

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Acheteur Vérifié

Published on 15/02/2019, 13:19 following a purchase from 09/02/2019

Very good site with good items, the only small downside is that the shipping costs are a bit high.

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Acheteur Vérifié

Published on 15/02/2019, 13:18 following a purchase from 13/02/2019

Ultra fast and unbeatable prices!

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Acheteur Vérifié

Published on 14/02/2019, 22:07 following a purchase from 09/02/2019

Interesting site

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Acheteur Vérifié

Published on 14/02/2019, 18:05 following a purchase from 11/02/2019

Perfect.
Fast delivery and careful packaging.
A happy child proud of his sneakers.
1000 thanks.

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Acheteur Vérifié

Published on 14/02/2019, 16:10 following a purchase from 09/02/2019

Very good, the delivery was fast, I will recommend this page.

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Acheteur Vérifié

Published on 14/02/2019, 14:48 following a purchase from 11/02/2019

Everything perfect.

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Acheteur Vérifié

Published on 14/02/2019, 14:39 following a purchase from 11/02/2019

Very good, fast delivery, impeccable product. I recommend!

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Acheteur Vérifié

Published on 14/02/2019, 14:12 following a purchase from 09/02/2019

As always, well received on the phone and well advised

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Acheteur Vérifié

Published on 14/02/2019, 14:05 following a purchase from 09/02/2019

Perfect delivery

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Acheteur Vérifié

Published on 14/02/2019, 13:49 following a purchase from 11/02/2019

Very responsive and order matches the indicated product.

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Acheteur Vérifié

Published on 14/02/2019, 07:03 following a purchase from 06/02/2019

Product conforms to my expectations

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Acheteur Vérifié

Published on 13/02/2019, 21:15 following a purchase from 09/02/2019

A reliable site and the delivery is very fast

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Acheteur Vérifié

Published on 13/02/2019, 14:27 following a purchase from 06/02/2019

Trustworthy site

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Acheteur Vérifié

Published on 13/02/2019, 14:05 following a purchase from 21/01/2019

I bought a sale short, fast delivery. Unfortunately, I took a size too small but I was able to return it for a larger size, Haiwaiisurf exchanged it without any problem. To improve: - the communication on the site: on the product page it says once 'free shipping' without further mention, and at the bottom of the page it is added 'from 89€ purchase'. I felt misled when I had to pay shipping fees at purchase! - the product exchange process, it's more convenient when we are sent a label to print/stick on the package rather than doing everything manually at the post office.

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Acheteur Vérifié

Published on 13/02/2019, 14:05 following a purchase from 21/01/2019

I bought a pair of shorts on sale, fast delivery.
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.

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Acheteur Vérifié

Published on 13/02/2019, 12:58 following a purchase from 09/02/2019

Product conforms to the order and delivered very quickly

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Acheteur Vérifié

Published on 13/02/2019, 12:56 following a purchase from 07/02/2019

Top!!

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Acheteur Vérifié

Published on 13/02/2019, 12:45 following a purchase from 05/02/2019

Top!

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Acheteur Vérifié

Published on 13/02/2019, 12:23 following a purchase from 07/02/2019

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 13/02/2019, 08:12 following a purchase from 08/12/2018

Fast delivery and hassle-free return - Good seller

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Acheteur Vérifié

Published on 13/02/2019, 08:12 following a purchase from 08/12/2018

Fast delivery and hassle-free return - Good seller

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Acheteur Vérifié

Published on 12/02/2019, 23:01 following a purchase from 07/02/2019

I haven't analyzed the site enough. Functional in any case.

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Acheteur Vérifié

Published on 12/02/2019, 22:32 following a purchase from 07/02/2019

Good. But I paid for next-day delivery before 1 PM and I waited 3 days for my package, even though there were no weekends or holidays in between

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Acheteur Vérifié

Published on 12/02/2019, 20:35 following a purchase from 08/02/2019

Nothing to complain about

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