HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2016
Delivery as expected. Ordered a perfectly assembled scooter. Package well packed. 2 days longer than expected for reception at the parcel depot but I had requested assembly of the parts. I recommend this serious and fun site. Thank you for the many stickers. Jerome
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2016
Fast delivery, no issues to report on the package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2016
Hello, I am happy to order from HAWAIISURF from time to time according to my needs for the quality of services passionate sellers quick and careful after-sales service really fast delivery I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2016
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2016
Fast and serious service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2016
Fast and efficient!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2016
ordered on Saturday at noon, order processed immediately and received on Tuesday. Only small downside (but no impact on my order), the rollers were new and impeccable but the box of the rollers was an original but used. for this reason 4/5. I would recommend this store if needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2016
Delivery as expected and fast. Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2016
Nice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2016
Good site where I found what I was looking for at a reasonable price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2016
Order as expected, fast deadlines and there were stickers in the package :) Thank you Hawaiisurf!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2016
Hawaiisurf always top notch! Fast, responsive and professional, the packaging was so well done that it took me 30 minutes to open it! Haha! Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2016
I am satisfied with the service and products from Hawaiisurf however I would not recommend delivery via DPD announced in 24h I only received my package 3 business days later... so I take away one star.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
To recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2016
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
Very good, easy to use and clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
Very good site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/09/2016
I find that the site is well made but the tracking is not detailed enough, especially when you are told that the order will arrive on a certain date and it only arrives 2/3 days later!
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Response from HawaiiSurf
Hello,
I apologize for the delivery of your order, as explained during your call to the store, we had an exceptional case on Thursday 15/09 because the replacement driver from DPD did not come at all to pick up the orders, we could only send your package the next morning, Friday 16/09..
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
Good advice, fast delivery, efficient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
Fast and careful shipping. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
A very good site to recommend, the next day I received my package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2016
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2016
Super fast - superb product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
The site is good but there was a stock error and the delivery is 7 days late
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Response from HawaiiSurf
Hello,
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2016
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2016
hawaiisurf always on top! I've been buying products from them for years and it's always perfect! here you go!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2016
thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2016
Perfect! Even though the Rollers were too small. I was able to exchange them in-store without any issues. Very good welcome.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2016
Perfect as always, product delivered a day early, in very good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2016
Only downside, packaging a bit too light!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2016
Fast, well packaged, reliable as always.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2016
Impeccable service and deadline respected! I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2016
fast shipping and in accordance with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2016
Perfect, fast, thank you ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2016
The site is generally of good quality, missing some photos on certain items.. Otherwise good.
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Response from HawaiiSurf
Hello,
The photos of the items are shot on site upon receipt of the collections, so it may take a little time before everything is up to date but we are working on it! ;)
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2016
Easy communication. Fast and compliant shipping. Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2016
tip top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2016
Super
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