Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Very good communication with customer service and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Very good. I placed an order that I had to return (size too small).
The delivery, return, and refund were managed within a week. I highly recommend this very serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Quality product (but not yet tested under normal ocean use conditions) and fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Very fast and quality service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2024
Satisfied, good site and order received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good responsiveness, the products arrived on time for the ski holidays. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2024
Perfect
I was able to speak with someone on the phone who advised me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2024
Perfect, efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2024
Hello, I am very satisfied with my purchase,
Top-notch customer service as there was a size error, return and refund without any problem.
Purchase of a new item, everything is ok
Thank you for your professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
EVERYTHING IS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Order conforms received in 48h, plus very interesting price, seen the day before in the store at 220 euros and bought on the site at 119 euros, very interesting
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
very good and fast shipping. well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Processing speed, boards without issues, clear communications
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Very fast shipping, product conforms to my order, very good, I will recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
I ordered a cap but did not receive the indicated model, I did not return it because it suited the person. Fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2024
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2024
Top very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Everything is ok. Perfect. Responsiveness, product quality, delivery times, communication: impeccable. Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Perfect very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Perfect very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
very fast delivery, competitive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
very good user experience. Clear site and honest prices. Fast shipping. All good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2024
navigation on the site is smooth, easy ordering and delivery nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2024
very good price and very fast shipping. I recommend. Jérôme
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
Very easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2024
Fast and compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2024
Small initial error in the composition of the protection pack accompanying the rollers, well handled by customer service! New complete pack sent back... of superior quality!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2024
Very complete site with ease of choosing sizes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2024
Delivery a bit long. Package in good condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2024
Speed and efficiency. However, the grip of the skate was very poorly applied!
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Response from HawaiiSurf
Hello, thank you for your feedback. The purchased product corresponds to a skate already gripped by our supplier. Our team remains at your disposal to best resolve the issue. Please provide us with photos of the received product at [email protected] highlighting any defects. Thank you again for your trust, Benjamin.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
Following an oversight in the order, I congratulate customer service for their responsiveness. They sent me the oversight super quickly as well. My husband was super happy. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2024
Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Satisfied.
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