Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2021
Perfect, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2021
Super as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2021
The customer service was able to inform and advise me for the purchase of hiking skis. Very good advice, so I cracked and revised my order on time at the pickup point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2021
I received my package 2 days later, the item was very well packaged. I am delighted with my purchase, I will recommend your site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Great, a team that is available, accommodating and a fast shipment. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Very good site, I just ordered my rollers so I haven't received them yet, which is normal, but I trust and I think I will be satisfied, I will surely convert again on this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Perfect & very good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Various references in sliding sports and textiles. Satisfaction with every order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2021
reactive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2020
Always on top! Communication with the teams is top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Fast arrival, quality product and very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
From A to Z everything went well so far... I am now waiting for the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Surf received in perfect condition. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2021
Very good as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Very informative and well-organized website. Easy to locate the products you are looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Everything was perfect, however the color of the skateboard was not the right one, which is not very important.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Simple and efficient navigation on the website.
Delivery on time.
I highly recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Quality French online skate shop with interesting products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2021
The return policy is very poor and unacceptable to today's standards. I had to wait more than 5 months to get my refund. I'm never ordering again at HawaiiSurf because of bad customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2020
Perfect transaction, fast delivery despite current conditions + well-packaged package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2020
The surf ordered at the beginning of December was supposed to arrive for Christmas, it is January 4th and still no surf in sight!!!!! When selling a product, have the courage TO ANNOUNCE THE DELAYS!!!!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
Top service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Very good advice for old rollers to repair. Thank you Hawaii surf.
Super fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
1st order canceled after 1 month by hawaiisurf. After various surprises. I am still waiting for the refund for this one... 2nd order ok but minimal packaging... 1 simple box for a board. After several emails, no response for the refund. In short... I was planning to make several purchases, it's not looking good.
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Response from HawaiiSurf
Hello, We acknowledge your review. We tried to reach you by phone. The refund for your order was made on 30/12. We remain at your disposal for any questions and apologize for the delivery delay during this holiday period. Thank you, Best regards, The HawaiiSurf team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Top service... small issue with the relay point quickly resolved. Thanks to all the teams. I recommend. Very serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Really very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Clear site, easy to access.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Not received yet but I trust you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
I am very satisfied with the order and especially the delivery, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Order received very quickly despite the Christmas period
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Perfect. Good gear, good price, good delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Great :) !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
ERROR ON SIZE, WHAT A SHAME.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Order arrived earlier than expected!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
The sellers are welcoming and were able to advise me perfectly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Information, prices, choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
I am always satisfied with Hawaii surf. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
super fast delivery
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