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A
Rating: 5 out of 5
I didn't know this site. Very good
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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A
Rating: 5 out of 5
Super longskate
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A
Rating: 5 out of 5
Too bad the laser plate and grinder are no longer available, which is likely due to the lack of demand.
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A
Rating: 5 out of 5
Thanks again for the advice!! Great team, fast shipping and compliant item
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A
Rating: 5 out of 5
Very good except for the comparator. Not enough data on the items.
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A
Rating: 5 out of 5
Friendly team & great advice
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A
Rating: 5 out of 5
Clear, concise and precise!!
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A
Rating: 5 out of 5
Order compliant. Fast delivery.
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A
Rating: 5 out of 5
Very good, I even had a phone contact with a charming lady who took the time to advise me. Now I'm waiting to receive my order.
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A
Rating: 1 out of 5
Fortunately, I was able to reach someone directly to fix the issue, because if I hadn't called, twice, I would still be waiting for my order!! Aside from this big detail, order in 48h.
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A
Rating: 5 out of 5
Excellent team and great advice from them! Thank you for everything!
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A
Rating: 4 out of 5
Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)
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A
Rating: 5 out of 5
Very good, fast delivery.
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A
Rating: 2 out of 5
Product not conforming to the photo, return at my expense and no response from customer service.
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A
Rating: 3 out of 5
A bit long since I never received an email that was supposedly sent to change the shipping method... But after an explanation over the phone, the product arrived the next day. That said, the carrier GLS is below everything. My package was thrown over the fence crushing my hedge of shrubs. Not to mention that anyone could have picked it up before I got home.
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A
Rating: 4 out of 5
Serious site and correct advice
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A
Rating: 5 out of 5
Top article and delivered 2 days later, thanks again.
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A
Rating: 5 out of 5
Perfect. Order received quickly.
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A
Rating: 5 out of 5
Super clear and super fast!!!
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A
Rating: 5 out of 5
Fast delivery, good product, compliant
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A
Rating: 5 out of 5
SUPER PRODUCT, FAST DELIVERY, I RECOMMEND 100%.
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A
Rating: 5 out of 5
Great product, fast delivery.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Well packaged order
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A
Rating: 5 out of 5
Fast and efficient delivery
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A
Rating: 4 out of 5
A lot of choices. Very serious site.
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Rating: 1 out of 5
I finally have my wetsuit... but what a hassle!
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
Translated reviews
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
A
Rating: 5 out of 5
I give a good rating because during my call I had a very friendly and professional person unlike the competition... I recommend.
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A
Rating: 5 out of 5
Very quick and correct!
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A
Rating: 4 out of 5
Good except for the delivery service which should be banned... I have already had problems with DPD, I don't understand this choice of carrier.
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A
Rating: 5 out of 5
Fast shipping and quality service
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A
Rating: 5 out of 5
Received in 24h, very good quality product!!! I recommend!!!
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Rating: 5 out of 5
Order processed quickly, thanks to Hawaii Surf!
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A
Rating: 5 out of 5
Top!!
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Rating: 5 out of 5
I ordered a skateboard that arrived in two days, earlier than the expected date!
Received in perfect condition, wrapped in bubble wrap to protect it from shocks and bad weather with a little sticker as a gift.
I recommend.
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Received in perfect condition, wrapped in bubble wrap to protect it from shocks and bad weather with a little sticker as a gift.
I recommend.
A
Rating: 5 out of 5
Received my ski shoes in 2 days, just waiting for the slopes to open to try them...
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Rating: 5 out of 5
Support responses and delivery impeccable.
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Rating: 4 out of 5
The shop itself, the service, speed, ease, quality of products... would have deserved 5 stars but I take one away for the delivery service they use because the package was left on the doorstep while we were present, it could have been stolen given the traffic, and all that without being warned that the package was delivered despite a not very reliable pseudo tracking, degraded packaging (product intact nonetheless). Please change your delivery service.
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A
Rating: 5 out of 5
Products, prices, and deadlines perfect!
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Rating: 5 out of 5
Top!
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