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A
Rating: 5 out of 5
Friendly team & great advice
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 211 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.
All reviews
A
Rating: 5 out of 5
Clear, concise and precise!!
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A
Rating: 5 out of 5
Order compliant. Fast delivery.
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A
Rating: 5 out of 5
Very good, I even had a phone contact with a charming lady who took the time to advise me. Now I'm waiting to receive my order.
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A
Rating: 1 out of 5
Fortunately, I was able to reach someone directly to fix the issue, because if I hadn't called, twice, I would still be waiting for my order!! Aside from this big detail, order in 48h.
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A
Rating: 5 out of 5
Excellent team and great advice from them! Thank you for everything!
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A
Rating: 4 out of 5
Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)
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A
Rating: 5 out of 5
Very good, fast delivery.
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A
Rating: 2 out of 5
Product not conforming to the photo, return at my expense and no response from customer service.
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A
Rating: 3 out of 5
A bit long since I never received an email that was supposedly sent to change the shipping method... But after an explanation over the phone, the product arrived the next day. That said, the carrier GLS is below everything. My package was thrown over the fence crushing my hedge of shrubs. Not to mention that anyone could have picked it up before I got home.
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A
Rating: 4 out of 5
Serious site and correct advice
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A
Rating: 5 out of 5
Top article and delivered 2 days later, thanks again.
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A
Rating: 5 out of 5
Perfect. Order received quickly.
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A
Rating: 5 out of 5
Super clear and super fast!!!
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A
Rating: 5 out of 5
Fast delivery, good product, compliant
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A
Rating: 5 out of 5
SUPER PRODUCT, FAST DELIVERY, I RECOMMEND 100%.
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A
Rating: 5 out of 5
Great product, fast delivery.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Well packaged order
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A
Rating: 5 out of 5
Fast and efficient delivery
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A
Rating: 4 out of 5
A lot of choices. Very serious site.
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A
Rating: 1 out of 5
I finally have my wetsuit... but what a hassle!
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
Translated reviews
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
A
Rating: 5 out of 5
I give a good rating because during my call I had a very friendly and professional person unlike the competition... I recommend.
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A
Rating: 5 out of 5
Very quick and correct!
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A
Rating: 4 out of 5
Good except for the delivery service which should be banned... I have already had problems with DPD, I don't understand this choice of carrier.
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A
Rating: 5 out of 5
Fast shipping and quality service
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A
Rating: 5 out of 5
Received in 24h, very good quality product!!! I recommend!!!
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A
Rating: 5 out of 5
Order processed quickly, thanks to Hawaii Surf!
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A
Rating: 5 out of 5
Top!!
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A
Rating: 5 out of 5
I ordered a skateboard that arrived in two days, earlier than the expected date!
Received in perfect condition, wrapped in bubble wrap to protect it from shocks and bad weather with a little sticker as a gift.
I recommend.
Translated reviews
Received in perfect condition, wrapped in bubble wrap to protect it from shocks and bad weather with a little sticker as a gift.
I recommend.
A
Rating: 5 out of 5
Received my ski shoes in 2 days, just waiting for the slopes to open to try them...
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A
Rating: 5 out of 5
Support responses and delivery impeccable.
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A
Rating: 4 out of 5
The shop itself, the service, speed, ease, quality of products... would have deserved 5 stars but I take one away for the delivery service they use because the package was left on the doorstep while we were present, it could have been stolen given the traffic, and all that without being warned that the package was delivered despite a not very reliable pseudo tracking, degraded packaging (product intact nonetheless). Please change your delivery service.
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A
Rating: 5 out of 5
Products, prices, and deadlines perfect!
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Careful and very fast shipping. Items not available on other sites. I recommend.
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A
Rating: 5 out of 5
The delivery time was respected and the product is exactly what we expected. Safe and professional site. Thank you!
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A
Rating: 4 out of 5
very satisfied with my order. The size fits very well, I used the size guide. fast delivery, perfect
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A
Rating: 5 out of 5
A lot of choice on the site
Fast delivery
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Fast delivery