English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
H
Rating: 4 out of 5
TNT does not deliver to my address but to the relay point
Translated reviews
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
All reviews
J
Rating: 5 out of 5
As ordered I recommend
Translated reviews
A
Rating: 4 out of 5
I had ordered a panel for an electronics project, but it contained an error and customer service was unable to replace the file, due to the server fire, so I won't be able to use it. I don't blame myself for the error. However, the quality of manufacture is extra, the packaging is safe for shipping and the customer service is reactive. Always a pleasure.
Translated reviews
A
Rating: 5 out of 5
perfect totally corresponds to the product attentive customer service +++.
Translated reviews
A
Rating: 5 out of 5
As ordered I recommend
Translated reviews
J
Rating: 4 out of 5
I had ordered a panel for an electronics project, but it contained an error and customer service was unable to replace the file, due to the server fire, so I won't be able to use it. I don't blame myself for the error. However, the quality of manufacture is extra, the packaging is safe for shipping and the customer service is reactive. Always a pleasure.
Translated reviews
M
Rating: 5 out of 5
perfect totally corresponds to the product attentive customer service +++.
Translated reviews
A
Rating: 5 out of 5
Nice and efficient website. Material delivered quickly and in conformity.
Translated reviews
A
Rating: 5 out of 5
very expensive for a private individual who has no other choice as there are no commercially available parts
Translated reviews
A
Rating: 5 out of 5
impeccable cutting and top materials
Translated reviews
A
Rating: 5 out of 5
Nice and efficient website. Material delivered quickly and in conformity.
Translated reviews
A
Rating: 5 out of 5
impeccable cutting and top materials
Translated reviews
A
Rating: 5 out of 5
Completed to order and delivered on time. Excellent
Translated reviews
P
Rating: 5 out of 5
very expensive for a private individual who has no other choice as there are no commercially available parts
Translated reviews
A
Rating: 5 out of 5
very good, fast delivery and quality product
Translated reviews
A
Rating: 5 out of 5
Quite satisfied even if I made a mistake with the materials it will be fine like this so I can't hold it against them.
Translated reviews
A
Rating: 5 out of 5
very good, fast delivery and quality product
Translated reviews
A
Rating: 5 out of 5
Quite satisfied even if I made a mistake with the materials it will be fine like this so I can't hold it against them.
Translated reviews
C
Rating: 3 out of 5
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), on the pretext that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Translated reviews
Response from John Steel
Hello Christian,
We sincerely thank you for your feedback. We are delighted to learn that your package was well packaged and in accordance with your order, even though the delivery did not meet your expectations. We hope to see you soon in our online store for a more satisfying experience.
Best regards,
The John Steel team
We sincerely thank you for your feedback. We are delighted to learn that your package was well packaged and in accordance with your order, even though the delivery did not meet your expectations. We hope to see you soon in our online store for a more satisfying experience.
Best regards,
The John Steel team
A
Rating: 3 out of 5
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), claiming that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Translated reviews
Response from John Steel
Hello, Verified Buyer.
Thank you for taking the time to share your feedback. We are pleased to hear that the package arrived in good condition and as per your order. We understand that the delivery situation may have been frustrating, and we appreciate your feedback which helps us improve our service.
Best regards,
The John Steel shop team
Thank you for taking the time to share your feedback. We are pleased to hear that the package arrived in good condition and as per your order. We understand that the delivery situation may have been frustrating, and we appreciate your feedback which helps us improve our service.
Best regards,
The John Steel shop team
A
Rating: 5 out of 5
Very easy to use.
Translated reviews
A
Rating: 5 out of 5
Very easy to use.
Translated reviews
A
Rating: 4 out of 5
No reply to my e-mail. Too bad. The product is otherwise in order.
Translated reviews
A
Rating: 5 out of 5
Maybe make it possible to send messages in English to inernational customers?
Translated reviews
C
Rating: 5 out of 5
Maybe make it possible to send messages in English to inernational customers?
Translated reviews
A
Rating: 4 out of 5
No reply to my e-mail. Too bad. The product is otherwise in order.
Translated reviews
A
Rating: 4 out of 5
The piece is well made, but very porous. There are scratches and I had to sand it.
Translated reviews
Response from John Steel
Thank you for your comment. Most materials require light sanding before use. Some have a PVC film to avoid this, but not all. I invite you to read the product sheets to find out more, and if you have any questions, customer service is also available from 9am to 5pm.
A
Rating: 4 out of 5
The piece is well made, but very porous. There are scratches and I had to sand it.
Translated reviews
Response from John Steel
Thank you for your comment. Most materials require light sanding before use. Some have a PVC film to avoid this, but not all. I invite you to read the product sheets to find out more, and if you have any questions, customer service is also available from 9am to 5pm.
A
Rating: 5 out of 5
Fast, accurate work at a great price!
Translated reviews
A
Rating: 5 out of 5
No complaints. Product conforms and delivery is fast.
Translated reviews
A
Rating: 5 out of 5
perfect as usual
Translated reviews
A
Rating: 4 out of 5
Exceptional delivery problem, all sorted out
Translated reviews
A
Rating: 4 out of 5
Very good, the only drawback is that on each of the 2 pieces ordered, only one side was protected by a film. However, the other side has scratches on one piece and impacts on the other, making them unusable. Fortunately, this wasn't a problem for my current project, which only needs one visible side.
Translated reviews
Response from John Steel
Hello, thank you for your opinion :-) It's true that materials with PVC film are only protected on one side. We indicate this information in the product sheets available on our site.
A
Rating: 4 out of 5
Very good, the only drawback is that on each of the 2 pieces ordered, only one side was protected by a film. However, the other side has scratches on one piece and impacts on the other, making them unusable. Fortunately, this wasn't a problem for my current project, which only needs one visible side.
Translated reviews
Response from John Steel
Hello, thank you for your opinion :-) It's true that materials with PVC film are only protected on one side. We indicate this information in the product sheets available on our site.
A
Rating: 5 out of 5
Fast, the part conforms to the requested design
Translated reviews
J
Rating: 5 out of 5
perfect as usual
Translated reviews
A
Rating: 5 out of 5
Fast, accurate work at a great price!
Translated reviews
A
Rating: 5 out of 5
Perfect parts. Delivery on time. Nothing to complain about!
Translated reviews
A
Rating: 5 out of 5
Compliant
Translated reviews
A
Rating: 5 out of 5
Compliant
Translated reviews