John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
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Acheteur Vérifié
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
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Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
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Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 5 out of 5
As usual 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
Very satisfied with my order, I won't hesitate to recommend it to others.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect. Exemplary customer service.
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Rgeconcept R.
Rating: 5 out of 5
following a purchase from 07/04/2021
As usual 5 stars
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Anthony V.
Rating: 5 out of 5
following a purchase from 08/04/2021
Very satisfied with my order, I won't hesitate to recommend it to others.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2021
Perfect. Exemplary customer service.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect plate, impeccable cut, dimensions respected to the nano-millimetre, perfect delivery and perfectly protected object..... Just great!!!
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Acheteur Vérifié
Rating: 5 out of 5
Perfect delivery and workmanship
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Acheteur Vérifié
Rating: 5 out of 5
6-star packaging (some people whose name evokes a large river might take inspiration from this); customer service not contacted but excellent website; one star less on the merchandise because of a large scratch which doesn't bother me but which would have needed a good sanding for decorative use.
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Acheteur Vérifié
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2021
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
F
François L.
Rating: 5 out of 5
following a purchase from 06/04/2021
Perfect delivery and workmanship
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Denis L.
Rating: 5 out of 5
following a purchase from 06/04/2021
6-star packaging (some people whose name evokes a great river might take inspiration from this); customer service not contacted but excellent website; one star less on the merchandise because of a large scratch which doesn't bother me but which would have needed a good sanding for decorative use.
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Acheteur Vérifié
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
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Geoffrey S.
Rating: 5 out of 5
following a purchase from 06/04/2021
Perfect plate, impeccable cut, dimensions respected to the nano-millimetre, perfect delivery and perfectly protected object..... Just great!!!
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Robert M.
Rating: 4 out of 5
following a purchase from 06/04/2021
Completely satisfied... the shipment arrived safely and the packaging is great.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect in every way!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Perfect in every way!
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Jean-Jacques D.
Rating: 4 out of 5
following a purchase from 05/04/2021
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 5 out of 5
Very good work, no burrs on the part and superbly packaged. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
I confirm my evaluation. I always have a fear when I buy a product on the internet...at John steel everything was clear, well guided on my order and delivery. I really appreciated the emails and sms that allowed me to track the product, date and time to my door. I would like to express my complete satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
On the whole, it's in order. Small burr on the cutout, but nothing to worry about :( Very good packaging. Too bad the tracking number isn't in the space ;)
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Christophe B.
Rating: 5 out of 5
following a purchase from 04/04/2021
very good service and very fast.
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Acheteur Vérifié
Rating: 5 out of 5
The product delivered was what I expected. The delivery time may have been a little long, which is why I did not give it 5/5.
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Acheteur Vérifié
Rating: 5 out of 5
Compliant, fast and top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2021
On the whole, it's in order. Small burr on the cutout, but nothing to worry about :( Very good packaging. Too bad the tracking number isn't in the space ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2021
I confirm my evaluation. I always have a fear when I buy a product on the internet...at John steel everything was clear, well guided on my order and delivery. I really appreciated the emails and sms that allowed me to track the product, date and time to my door. I would like to express my complete satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
The product is as expected and well manufactured.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2021
Compliant, fast and top-notch
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Acheteur Vérifié
Rating: 5 out of 5
CLEAR
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Acheteur Vérifié
Rating: 5 out of 5
very good service and very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
CLEAR
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Acheteur Vérifié
Rating: 5 out of 5
Hello. There was a felt pen inscription on our plate. We were able to erase it, but it's a shame we didn't do it before delivery. Otherwise everything else is great! Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Acheteur Vérifié
Rating: 5 out of 5
Excellent service! I had 2 pieces to cut that I had drawn myself in CAD. Unfortunately, a problem meant that I couldn't submit my DXF file on the site. I contacted the company. A technician called me back the next day and corrected my file so that I could place my order. I received the order and it's perfect. Thank you so much!
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Etienne H.
Rating: 4 out of 5
following a purchase from 01/04/2021
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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