Customer reviews of Labellemeche

Hello Madam, We're quite surprised by your comment because we haven't changed a thing about the Menthe Basilic scented candle in the 8 years it's been around. In fact, this candle has been one of the brand's best references since the beginning of the adventure. The fragrance is strictly the same, and the 100% vegetable, soy-based wax has been strictly the same since 2013. As a reminder, to get the most out of our scented candles, we recommend burning them in rooms no larger than 35m2 (beyond that, the fragrance captured in the wax is not concentrated enough to diffuse into larger rooms). Another tip: burn them in regular 2-hour increments (beyond that, your candle burns faster and you obviously lose burning time). Please do not hesitate to contact us should you require any further information. Sincerely, The La Belle Mèche team.

Hello, We're obviously a bit sad to see you back: it's (normally) a very pleasant candle to burn in small rooms, such as a bedroom or bathroom. We hope to see you soon. The La Belle Mèche team

Hello, Don't worry: we won't post anything on facebook! Thank you for your feedback. See you soon, The La Belle Mèche team

Hello Madam, We have done our utmost to respond as quickly as possible to the loss of your parcel by La Poste. We are sorry that we were unable to respond more quickly to your request.

Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team

Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team

Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.