Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
All reviews
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Comprador verificado
Rating: 1 out of 5
following a purchase from 08/11/2021
Last time. After-sales service FATAL....
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Response from Mundo-Surf
Good morning Oscar, You claimed us a guarantee for some booties that you had broken because they were too small (which you confirmed to me by email) and anyway we did the commercial gesture of changing them and also not for the size you had bought but for two sizes more. I don't understand why you write that the after sales service was bad. I hope you enjoy your new booties. Best regards Laura
V
Victor R.
Rating: 5 out of 5
following a purchase from 05/12/2021
Perfect kit, everything in order!
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Cristina J.
Rating: 5 out of 5
following a purchase from 04/12/2021
Excellent service. The product arrived super fast and in good condition. I will buy again for sure
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Landais N.
Rating: 5 out of 5
following a purchase from 27/11/2021
Fast shipping. Small communication problem after the order: I did not see a confirmation email. But Mundo surf responded quickly by e-mail to solve the problem.
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Mercedes C.
Rating: 5 out of 5
following a purchase from 26/11/2021
Very well done, as always!
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/11/2021
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
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leonardo M.
Rating: 3 out of 5
following a purchase from 28/11/2021
They have missed the delivery date by advertising in stock something they did not have.
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Marie-Paule B.
Rating: 3 out of 5
following a purchase from 01/12/2021
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
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YEHUDI H.
Rating: 1 out of 5
following a purchase from 26/11/2021
Does not comply with what is written on the website (shipping-payment).
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Response from Mundo-Surf
Good morning Yehudi, I am sorry that you had to pay for your order before receiving it. According to the terms of payment surf first and pay later the customer is charged a week after the order has been sent, but as you live in the Canary Islands the package has taken longer to arrive at your address and that is why they have made you pay before. I just checked that you have already received your package, I hope you enjoy it. Regards Laura
J
Jesus D.
Rating: 5 out of 5
following a purchase from 01/12/2021
Only downside, it took a day longer than expected.
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Jonathan B.
Rating: 5 out of 5
following a purchase from 29/11/2021
well informed, fast delivery and well packaged
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Luis M.
Rating: 5 out of 5
following a purchase from 30/11/2021
Superfast !!
J
Jaime O.
Rating: 1 out of 5
following a purchase from 20/11/2021
I bought a board, once paid I was told there was no stock. I chose another one and 10 days later I find out, because I asked, that the carrier has lost the board. Waiting for the refund now.
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Response from Mundo-Surf
Good morning Jaime, I'm sorry for what happened, the transport agency confirms that they have found your surfboard, but it is damaged and they can not deliver it in that state. I just proceeded to refund your order. This has happened with your surfboard does not happen often, if you need help to find a similar board we are at your disposal. Regards Laura
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FELIPE E.
Rating: 5 out of 5
following a purchase from 25/11/2021
Fast shipping, smooth communication.
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Julio Ignacio M.
Rating: 5 out of 5
following a purchase from 28/11/2021
Reliability
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Compendio D.
Rating: 5 out of 5
following a purchase from 27/11/2021
Top. Bom
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Mazen A.
Rating: 5 out of 5
following a purchase from 16/11/2021
Just as happy. It came with the neoprene
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Mazen A.
Rating: 5 out of 5
following a purchase from 23/11/2021
Second time I have purchased from them, 100% happy with the service.
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Paco T.
Rating: 5 out of 5
following a purchase from 25/11/2021
Fast and correct delivery
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Trini O.
Rating: 5 out of 5
following a purchase from 24/11/2021
Excellent treatment and service.
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Antoine B.
Rating: 5 out of 5
following a purchase from 24/11/2021
Good value for money, very fast order processing and shipping.
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Thiago J.
Rating: 5 out of 5
following a purchase from 25/11/2021
Top é muito rápido bom produtos
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C
Compratore verificato
Rating: 5 out of 5
following a purchase from 22/11/2021
All ok
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 23/11/2021
Best price I found online
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 22/11/2021
Quality at the best price and very fast! A 10!!!
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
Product conforms and delivery on time and super fast.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/11/2021
Thank you
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/11/2021
Perfect!!! Top
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/11/2021
Great to receive the suit super fast and pay in installments is super convenient.
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 16/11/2021
Arrived on time, everything well packed, good experience, I will repeat.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 16/11/2021
Everything perfect!!!
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/11/2021
Perfect, simple and clear order, quick response to questions and delivery on time with no damage to the parcel.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 15/11/2021
Very efficient.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 14/11/2021
Easy to use website to find what you are looking for. Fast delivery, as indicated
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2021
Easy to use site. I had put an alert on a product that was out of stock. When it came time to restock, I immediately received an e-mail. Order received promptly. Everything was perfect!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 14/11/2021
Speed, no errors in the order, material in perfect condition.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/11/2021
I have tried to contact an assistant and have never received a response.
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Response from Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/11/2021
Excellent service! I have been surprised with the speed with which the order arrived in Tenerife, in 8 days it arrived, from the day of purchase, they have been notifying me via email, on the status of the order and the attention has been phenomenal! Thank you very much surf world not all companies send to the Canary Islands and you have done it in record time! Thank you very much!
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/11/2021
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/11/2021
Just what I ordered. I had doubts about the size, I called on the phone and they cleared them up. This is the second time I have bought from Mundosurf and I will continue to do so.
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