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F
Rating: 5 out of 5
Perfect, fast delivery and always a choice of colors and logos to suit our taste or that of the children.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 915 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
All reviews
M
Rating: 5 out of 5
Very cute labels, got the unicorn ones. Delivery within a week of ordering
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T
Rating: 5 out of 5
Beautiful and functional labels; also, when faced with a shipping delay due to missing house number, I contacted the service department who was present and cooperative!
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L
Rating: 5 out of 5
We received the personalized labels and love them! There was a delivery problem due to the post office, but thanks to the very helpful Customer Service everything was resolved efficiently with explicit communication. Well done! Thank you so much!
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C
Rating: 5 out of 5
Super, I'm always delighted with these labels... I recommend them, they're very practical and don't wash out - a plus ????
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L
Rating: 5 out of 5
Super fast!
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J
Rating: 5 out of 5
The girls were delighted
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A
Rating: 5 out of 5
I'm always happy with the quality, choice and delivery. I've only bought my labels from this site for several years now!
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C
Rating: 5 out of 5
Very nice labels.delivery a little late but that's the postal times..
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A
Rating: 1 out of 5
I ordered a month ago and still haven't received anything
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Response from Petit-Fernand
Good morning Angela, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
K
Rating: 5 out of 5
very good labels, they seem to be very durable, but we'll have to wait and see...
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L
Rating: 5 out of 5
Great products remain intact over time, delivery in the shortest possible time and detailed Highly recommended
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M
Rating: 1 out of 5
Missing articles. Sent a reply message that said it would be sent in 3 days, but nothing.
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Response from Petit-Fernand
Hello Manon, we apologize for this oversight on our part. We have contacted you by email in order to help you.
V
Rating: 1 out of 5
Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.
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Response from Petit-Fernand
Good morning Valentina, we were waiting for confirmation of your address before offering you a solution. We have now, sent you an email to resolve this inconvenience with ppostal services. Good day Alessio
I
Rating: 5 out of 5
I love ????
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R
Rating: 1 out of 5
This order has not been delivered and I still have no concrete follow-up.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
R
Rating: 1 out of 5
I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.
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Response from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
C
Rating: 1 out of 5
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
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Response from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
I
Rating: 4 out of 5
There was a slight delay due to an address error, but everything was back in order and everything was perfect. Thank you
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A
Rating: 1 out of 5
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
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Response from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
A
Rating: 1 out of 5
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
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Response from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
I
Rating: 2 out of 5
Iron-on labels peel off after one wash :(
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Response from Petit-Fernand
Maeva, please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
Y
Rating: 5 out of 5
I've always been happy, never a worry
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I
Rating: 1 out of 5
Very disappointed. I placed an order on September 1 and so far no delivery.
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Response from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
F
Rating: 5 out of 5
Fun colorful and most importantly personalized. Easy to apply! Great gift idea :)
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B
Rating: 5 out of 5
Nice choice of labels, pleasant colors. Fast order and delivery. My kids love them. Tested: iron-on and self-adhesive. Great, I love them!
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A
Rating: 1 out of 5
My order has not arrived! Still waiting
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
L
Rating: 1 out of 5
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
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Response from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
F
Rating: 1 out of 5
Unfortunately, I never received the order
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Response from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
L
Rating: 5 out of 5
Excellent product
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I
Rating: 5 out of 5
I'm always happy with the labels, they're great
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A
Rating: 5 out of 5
all very well
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S
Rating: 5 out of 5
Everything is great! Really nice lunch boxes, clear recommendation ?
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E
Rating: 5 out of 5
Super quality product
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G
Rating: 4 out of 5
The adhesive and iron-on labels that I routinely buy are very convenient there was a misunderstanding on the 'application of a promotion but they solved it brilliantly in no time. Very satisfied. I recommend it
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F
Rating: 5 out of 5
I purchased the kindergarten set with mix of adhesive and thermoadhesive labels on one and two lines, lots of graphic options to choose from, nice result! fast shipping. Satisfied
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C
Rating: 5 out of 5
Nice and durable labels. Shipping on time. Kind customer service.
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E
Rating: 5 out of 5
perfect product ,arrived quickly, beautiful labels and easy to paste
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N
Rating: 5 out of 5
Nice product thanks
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L
Rating: 1 out of 5
A waste of time. The order never arrived and we have to look for a last-minute solution.
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Response from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.