The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
All reviews
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Marion
Rating: 1 out of 5
nul!!!! 1st and last time I order on this site! Lunch box ordered, wrong motif chosen, first name misspelled! ZERO customer service! no response despite several emails and impossible to reach anyone by phone! Very, very disappointed!!!!!
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Response from Petit-Fernand
Hello Marion, We are sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
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Hélène
Rating: 5 out of 5
Very efficient service, the order is received quickly, the rendering is very clean, and there are even a few little surprise labels that the kids might like!
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Nahila
Rating: 1 out of 5
I am very disappointed with your service. 26/08/2022 I ordered stickers for my son. My son went back to school on 05/09/2022 but I still haven't received the anything. I've rang up customer service & sent an email but no answer/reply.
Response from Petit-Fernand
Hi Nahila, our sincere apologies for not been able to reply in time and for the Royal Mail strikes! We offered you a few different solutions to resolve this issue. Please, let us know which one suits you more.
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Flavio F.
Rating: 2 out of 5
We ordered water bottles, the order arrived, the quality of the bottle is good but, there is a big but. The quality of the cap is bad, absolutely not suitable for children, it breaks very easily and we have already had to replace them twice, a hidden cost that would deserve some attention. Some of their kindergarten classmates have also had the same problem with the same product. It's a shame because the rest is fine.
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Response from Petit-Fernand
Good morning Flavio, We are sorry to hear that our products do not meet your expectations. Could you please send us pictures to [email protected] showing the product in question so that we can better understand the problem? Looking forward to your reply, Have a nice day ?
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Andrea SoriaVilla
Rating: 1 out of 5
I PLACED MY ORDER A MONTH AGO AND NO MATTER HOW MANY TIMES THEY TELL ME IT HAS BEEN SENT 3 TIMES, IT NEVER ARRIVES! I WILL START CLASSES AND I WILL HAVE NOTHING, I FEEL RIPPED OFF, HOW UNPROFESSIONAL, NEVER BUY HERE. PETIT FERNAND YOU ARE SCAMMERS !!!! RETURN THE MONEY
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Response from Petit-Fernand
Hello, we are sorry to hear that you did not receive your order, we have proceeded to a full refund, thank you for your time and understanding of the situation.
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Domiziana R.
Rating: 1 out of 5
I placed order (3000986277) paying by bank transfer - because even though I entered 3 different cards on the site the payment was being rejected - on August 30. To date I know NOTHING about my order. Contacted customer service and sent accounting - did NOT respond. I paid by the way for express delivery just to receive the order as soon as possible! Absurd to be treated like this! And please don't tell me that there is a postal services anomaly because it is customer service and production that is NOT working here!
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Response from Petit-Fernand
Good morning Domiziana, We are sorry to hear about this unpleasant experience with us. We apologize for the delay, we are experiencing high demand at this time, we will provide a solution as soon as possible! Have a nice day ? Alessio
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Judith
Rating: 1 out of 5
I placed my order for my daughter's school labels since August 18 and today on September 6 I still haven't received anything. I contact by mail, by instagram and by phone and I get no answer. I have neither the money nor the order, I just want them to either refund my money or send me my shipment even if I already have to put my daughter's name by hand but no one responds. I feel helpless and disappointed
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Response from Petit-Fernand
Hi can you try to write us on instagram with the order number again, to help you.
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Alison
Rating: 5 out of 5
I order labels every year, and my daughters love choosing the font, color and character they want on their new labels.
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Hannelore
Rating: 4 out of 5
The adhesive labels are really great. Unfortunately, I didn't receive them after the first shipment. After informing the shipper, I actually received them a few days later without any problems. In the meantime, I received information about the processing status and was able to follow the progress of the delivery in detail.
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MIG
Rating: 1 out of 5
I placed an order over a month ago and have not received it yet. My order was for school stickers to identify my children's school supplies and with one day to go before school starts I will have to label by hand. I am disappointed.
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Response from Petit-Fernand
Hello, we have sent you an email to propose you a solution, we are waiting for your answer.
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Anais
Rating: 5 out of 5
Fast dispatch, iron-on labels that adhere very well to the clothes, to be seen over time but the quality looks very good. The little booklet with all the labels together means you won't lose them, I recommend it!
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anne-laure le gall
Rating: 5 out of 5
Quality labels, both iron-on and self-adhesive. Fast delivery, no shipping charges. I ordered the wrong background, so the design wasn't there. Customer service was very responsive and took care of everything within a few days. I really recommend it!
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Raquel Rueda
Rating: 3 out of 5
I ordered the labels over 3 weeks ago and have not received them. I have contacted customer service to at least know the tracking number and the shipping company so I can find out where my order is and they won't even give it to me...I don't know what to do...there is no way to get an answer. I rectify: I have finally received a reply and they have offered to refund my money or reship. I appreciate the response, better late than never!
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Response from Petit-Fernand
Hi Raquel, we have sent you a proposal by email, we are waiting for your response.
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Chiara
Rating: 1 out of 5
I placed in order on 30/08 of a few simple labels.Paid by wire transfer and sent wire transfer account.Via email no response,on the phone no response.Of my order no trace the kindergarten has now started and I had to make do otherwise but I wonder to what extent it is possible not to receive any information
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Response from Petit-Fernand
Good morning Chiara, We are sorry to hear about this unpleasant experience. The delay in our response is due to the high demand recorded at this time, we will provide you with a solution as soon as possible! Have a nice day ? Alessio
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Marie guelyne FERMIL
Rating: 4 out of 5
Hello Order placed a bit late but the team works efficiently so I received the labels before the start of the school year. You're top notch. Just one small problem: ..... A bit small but it can be helped.
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Sandra CORVO MARQUES
Rating: 4 out of 5
I've been ordering for a few years now, and I'm very happy, good value for money.
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Ana Isabel Guerra Polo
Rating: 1 out of 5
I ordered my labels a long time ago, and school is starting and the children do not have the labels..they give me no solution..only wait and wait..I warned them again on the 28th and we are on day 5..it is a scam in all rule, never ever buy here .
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Response from Petit-Fernand
Hello Ana, we are sorry to hear that your order may be delayed for several days. We hope you receive it very soon.
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Ludovic BOISSE
Rating: 1 out of 5
The labels came off the pens on the second day of class.
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Response from Petit-Fernand
Hello Ludovic, we have just contacted you by email in order to help you.
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Virginie PRUVOST
Rating: 5 out of 5
Perfect for my son's 1st day of kindergarten: personalized water bottle + clothing labels that can be removed later without damaging them! :)
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La Mag
Rating: 5 out of 5
5 years I've been ordering, and I've never been disappointed by the quality?
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Malwina
Rating: 1 out of 5
I am very disappointed with your service. Three weeks ago, I ordered stickers for my children. Today the children started school ... and I still don't have any stickers. I informed you about it, and you assured me that you will resend it quickly ... and then nothing. Please can I have my money back. I do not recommend your company. Big disappointment.
Response from Petit-Fernand
Hi Malwina, we are sorry that you did not received your order and we have refunded your order yesterday. It could take a few working days for the payment to be visible on your bank account.
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VIRGINIE LENOBLE
Rating: 5 out of 5
I found out about it on Facebook, so I thought why not, since my little boy was going to nursery school. The website is superbly presented and very accessible, and it's easy to compile labels.
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Kinda A.
Rating: 5 out of 5
The shipping took a long time but the quality was really top ?? I can only recommend
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Hayley
Rating: 1 out of 5
Terrible...avoid! Stated at checkout 2-6 working day delivery. Then you get a e-mail days after ordering saying labels being made within 48 hours and will be a up to 10 day delivery. So essentially they know delivery is 2 or more weeks and yet choose to mislead by saying its 2-6 days to secure the sale. My labels still haven't arrived after 2.5 weeks! Completely unreliable and unprofessional
Response from Petit-Fernand
Hi Hayley, we are sorry to hear about this. The delivery is taking 2-6 working and the post notify about potential delays up to 10 working days. We do not change the delivery time or try to disinform you. Your order was sent on 1st September and it should be by you this week. And if you did not receive until the 14th September, we will refund you.
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Aliette
Rating: 5 out of 5
Excellent customer service, responsive and immediately knew how to resolve an order error. Would recommend.
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Karine Zemmouri
Rating: 5 out of 5
Very nice labels ? I recommend it
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Priscila Giavedoni
Rating: 1 out of 5
A disaster, we made a purchase for 38 euros. The order never arrived. When we complained, which was as soon as we returned from vacation, they told us that many days had passed. They give us no opportunity to send it again, no other explanation. The shipment has come to nothing and we have thrown away 38 euros...in addition, we do not have the labels for the beginning of the course. A disgrace.
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Response from Petit-Fernand
Good morning Priscila, we have sent you an email to help you.
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Julie
Rating: 5 out of 5
The products are very good and delivered quickly, I recommend them.
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Torsten B.
Rating: 4 out of 5
Everything is ok. Great for school leavers.
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Susi
Rating: 4 out of 5
The product overall very nice! The only thing is that shipping took a very long time!
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Jennifer
Rating: 5 out of 5
Unfortunately, I didn't receive the goods the first time - probably lost in the post. Customer service contacted me directly and delivered a new one. Super ??
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Tatjana F.
Rating: 5 out of 5
Everything better again and again ?
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Emma
Rating: 5 out of 5
Super the labels are perfect as always, Sticky textiles or the classics for school supplies. My daughter is thrilled!
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Roseline
Rating: 5 out of 5
I'm always happy with the labels for my grandchildren. Last August, I ordered labels for my granddaughter, forgetting to specify the family name. I immediately sent a corrective e-mail. The labels and gourd were delivered very quickly, but without any correction. A week later, I was surprised to receive a new set of corrected labels at no extra charge. I highly recommend this service.
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Demard Veronique
Rating: 5 out of 5
Simple site, quick order and delivery. Nickel to collar on clothing ... now see the duration in time but the feedback received is t: that it holds super long.
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Estelle
Rating: 5 out of 5
Very pleased with my order. The labels are very pretty and very quick and easy to iron onto the garments.
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Gwendoline
Rating: 5 out of 5
Excellent product! beautiful print, easy to glue.
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Laura
Rating: 5 out of 5
Fantastic and fun, great quality stickers that really stick well on shoes, clothing and food containers! Would highly recommend!
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Marie Viguié
Rating: 1 out of 5
I placed an order almost 3 weeks ago and I still haven't received anything, I haven't even been contacted, or even reimbursed, when I write I receive an email with an automatic reply.
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Response from Petit-Fernand
Hello, We are sorry for this delivery anomaly. We have contacted you to find a solution. Have a nice day Alessio, Customer Service
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Maly S.
Rating: 5 out of 5
Top of the top are dwarfs I source from them for their awesome and durable labels. Impeccable delivery, thanks again
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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