/10
★★★★★
based on 77342 reviews published
★★★★★
based on 77342 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I didnt receive my delivery
Franziska M.
purchased on 03/05/2024
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1
/5
★☆☆☆☆
I have not received my package after 3 weeks and unfortunately no feedback after I contacted customer service. I hope I will still be helped and that this is an isolated case!!!
Ronja B.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
-It took 14 days from order to delivery, this was already my fifth order with Pin up Secret, the shipping time was much shorter for all previous orders - now the biggest disappointment, my delivery was not complete, of 3 ordered Crème sans Huile only 1 pack was delivered to me! I contacted the customer service on the day of delivery via the contact form on the website and described my problem. You have to be patient for 4-5 days to get an answer, meanwhile 6 days have passed and I have not received any feedback! I paid for the ordered goods in advance via Paypal, but have not received a refund for the items that were not delivered to me! My worst buying experience with Pin up Secret so far. I am extremely disappointed!
Michaela W.
purchased on 23/04/2024
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1
/5
★☆☆☆☆
Hello, the soap burns my eyes. If I had known that, I wouldn't have bought it. What a pity :((
Kim K.
purchased on 21/03/2024
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1
/5
★☆☆☆☆
I ordered from Pinup Secret for the first time and unfortunately, based on my experience, I'm not thrilled! At first I found it very strange that you have to pay an extra €2.50 to have your order delivered to your home, but you don't have to pay this fee if you collect it from the delivery service provider. I have never experienced this before. As a customer, you are not given any tracking information. My order was supposedly dispatched on April 24 and finally arrived on May 7. Until then, I had tried to contact customer service in every possible way to ask about the whereabouts of my products. The numerous messages I sent via the contact form remained unanswered, and unfortunately a telephone number stored with Klarna is not assigned. After the parcel arrived yesterday, which I no longer expected, I received a message saying that I could see that the parcel had been delivered. Conclusion - unfortunately neither customer- nor solution-oriented and I hope that the quality of the products, which are praised in all social media, is more convincing than the non-existent customer service.
Andrea P.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
I simply cannot tolerate the goat's milk soap and have already written to customer service twice within two weeks to return it. I just don't get an answer. What a shame, a wasted purchase!
Katharina A.
purchased on 18/04/2024
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1
/5
★☆☆☆☆
Unfortunately, my order has not yet arrived
Nadine S.
purchased on 22/04/2024
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1
/5
★☆☆☆☆
Delivery does not take a few working days as stated, but several weeks.
Saskia M.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
Since I have been using the soap, my skin has improved so much.
Bettina K.
purchased on 14/04/2024
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1
/5
★☆☆☆☆
Unfortunately, I didn't tolerate the soap at all. I've never had any problems with my skin, I've always been able to tolerate everything and have never suffered from blemishes or spots. Unfortunately, this is now different after using the cream! I have developed a bad rash and severe blemishes! I am very disappointed.
Charlotte A.
purchased on 10/04/2024
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1
/5
★☆☆☆☆
Got the wrong article.
Gordana K.
purchased on 07/04/2024
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1
/5
★☆☆☆☆
Not satisfied at all
Hatice A.
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1
/5
★☆☆☆☆
Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back
Marlene E.
purchased on 09/02/2024
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1
/5
★☆☆☆☆
Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!
Jarna K.
purchased on 07/03/2024
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1
/5
★☆☆☆☆
No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!
Kesha H.
purchased on 07/03/2024
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1
/5
★☆☆☆☆
Customer support does not write me back. My cream has arrived leaking.
Nico Z.
purchased on 07/03/2024
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1
/5
★☆☆☆☆
Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .
Jessica S.
purchased on 26/12/2023
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1
/5
★☆☆☆☆
I didn't get the precious cream.
Justine E.
purchased on 10/02/2024
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1
/5
★☆☆☆☆
Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.
Amelie A.
purchased on 09/02/2024
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1
/5
★☆☆☆☆
I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.
Stéphanie F.
purchased on 09/02/2024
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1
/5
★☆☆☆☆
Very satisfied Effectiveness++ Very satisfied
Laurence M.
purchased on 10/02/2024
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1
/5
★☆☆☆☆
At the top
Aïcha M.
purchased on 10/02/2024
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1
/5
★☆☆☆☆
Unfortunately, my package never arrived
Luisa L.
purchased on 27/01/2024
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1
/5
★☆☆☆☆
Order received empty it's been 2 weeks I'm waiting for someone to get back to me
Aurélien L.
purchased on 06/02/2024
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1
/5
★☆☆☆☆
I did not receive the article
Emilie G.
purchased on 06/02/2024
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1
/5
★☆☆☆☆
No stars! I've been waiting for my parcel since February 6th!
Celine D.
purchased on 08/02/2024
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1
/5
★☆☆☆☆
Incomplete order
Laurence S.
purchased on 07/02/2024
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1
/5
★☆☆☆☆
Order never received
Marine C.
purchased on 05/02/2024
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1
/5
★☆☆☆☆
I'm not satisfied, I'm missing an article. I've reported it, but no action yet.
Lise L.
purchased on 02/02/2024
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1
/5
★☆☆☆☆
Fast delivery
Gabriele K.
purchased on 05/02/2024
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