9.3/10
★★★★★
based on 80304 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

The products are very good because I am used to order them so there is no doubt about it. However, the delivery is still to be desired. We had free delivery at home and the delivery man did not bother to call once we got there. He just said that we had not answered and I was at home. Result...I had to go to the post office to pick it up

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Christelle R.
purchased on 04/01/2023
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2 /5
★★☆☆☆

Not commercial of the whole, it had forgotten an article in my order to me one returned it without any explanation nor gesture of their share...

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Céline J.
purchased on 13/12/2022
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3 /5
★★★☆☆

The bottom of the box for the soap was missing and I find it complicated how to do to have the missing part it is easier to send directly the missing part

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Laetitia D.
purchased on 02/01/2023
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3 /5
★★★☆☆

I got 2x the same product so I didn't get the cleansing milk 😑

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Necla P.
purchased on 02/01/2023
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3 /5
★★★☆☆

Super soap !!!! too bad that the brush loses its bristles, either defective or bad quality? it's my 1st order so I can't judge but too bad... I had heard so much about these products. the smell in any case is perfectly top top but I don't know how to apply it without a brush so

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Helene F.
purchased on 30/12/2022
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3 /5
★★★☆☆

I discover the products at the moment

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Erick G.
purchased on 29/12/2022
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2 /5
★★☆☆☆

It's been 1-2 years, unless I'm mistaken, that I order on pin-up secret, product level I am satisfied. But unfortunately I'm going to stop ordering from you because of the shipping costs that are added to me to get the package. They amount to 25 CHF, almost the price of the discount according to the code promos.... The products are very expensive

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Vania R.
purchased on 29/12/2022
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3 /5
★★★☆☆

I didn't believe in it at first but now I'm very satisfied with the speed of delivery and with the products themselves, which act perfectly on my skin and have a very nice scent.

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Habiba D.
purchased on 26/12/2022
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3 /5
★★★☆☆

Happy with the products but in my last order, I did not receive the right product.

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Frédérique V.
purchased on 26/12/2022
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2 /5
★★☆☆☆

I placed an order of about 100 euros on which it was notified that a goat's milk soap was to be offered. However, I did not receive this soap as a gift. I tried to make a claim and was asked to send the bar codes of the products I received as well as the label on the package. But my package had already been sent to the trash. So finally no way to get this famous soap. It's a pity, I'm a regular customer and satisfied with the products ...

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Laetitia G.
purchased on 23/12/2022
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2 /5
★★☆☆☆

The products have a very strong smell. Moreover, the soap dries my skin even more when it is already quite dry. I am not entirely satisfied with my order.

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Christelle P.
purchased on 23/12/2022
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3 /5
★★★☆☆

I received the package in 2 days, it's been a week I use the soap and the precious cream but I begin to have buttons that appear while at the base I have 1/2 a week so maybe on my skin it will not work,

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Pauline A.
purchased on 25/12/2022
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2 /5
★★☆☆☆

The delivery went well but the products are excessively high for what it is. You can find the same thing in any organic store at half the price. I do not recommend the brand to my friends and family and I will not recommend your brand again.

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Pauline L.
purchased on 22/12/2022
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3 /5
★★★☆☆

This is not the first order, the soaps are top, on the other hand the products next to it, I like less, in addition products received with label unstuck from its bottle and all "fat".

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Marion F.
purchased on 18/12/2022
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3 /5
★★★☆☆

For the price, it's a pity that the soap holder is not offered because it's not very hygienic to leave the soap in the air

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Laura G.
purchased on 20/12/2022
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2 /5
★★☆☆☆

I did not receive the correct order.

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Fatima A.
purchased on 17/12/2022
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3 /5
★★★☆☆

Fast and efficient delivery but the glass containers are not practical. As soon as I received my moisturizer, it slipped out of my hands. The bottle burst into a thousand pieces, I put only one application.

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Aurore E.
purchased on 18/12/2022
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2 /5
★★☆☆☆

Problem in the order and not even a commercial gesture, I found myself with one less Christmas gift so very disappointed

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Aude M.
purchased on 18/12/2022
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3 /5
★★★☆☆

Good box, but there was no box

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Didier K.
purchased on 17/12/2022
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3 /5
★★★☆☆

The product is good but it arrived damaged the soap was open!

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Aline D.
purchased on 15/12/2022
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3 /5
★★★☆☆

There was an error in the order...

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David D.
purchased on 15/12/2022
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3 /5
★★★☆☆

I like the products in terms of smell and packaging. Unfortunately my skin seems too sensitive and the products dry my skin out a lot.

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Lison E.
purchased on 15/12/2022
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2 /5
★★☆☆☆

Happy with the products but the package was incomplete and I was missing a product

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Thomas F.
purchased on 13/12/2022
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3 /5
★★★☆☆

I am disappointed with the smell the commercial saying it has an incredible smell and just lie it does not smell good but it is effective against acne

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Florence A.
purchased on 12/12/2022
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2 /5
★★☆☆☆

Not satisfied because of an oversight in the package. No return. Lie

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Veronique P.
purchased on 09/12/2022
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2 /5
★★☆☆☆

I did not receive the set I ordered but another one and I tried to contact you to solve the problem but I did not get any answer from you

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Yolène L.
purchased on 10/12/2022
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3 /5
★★★☆☆

Perfect

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Monique P.
purchased on 26/11/2022
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3 /5
★★★☆☆

I received two identical items when I ordered two different ones.

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Celine G.
purchased on 04/12/2022
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3 /5
★★★☆☆

Very long shipping time which forced me to buy another gift because it was to offer

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Laetitia P.
purchased on 27/11/2022
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3 /5
★★★☆☆

Excellent product

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Isabelle L.
purchased on 04/12/2022
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3 /5
★★★☆☆

I received my package with the caps open so I only received half of the products I ordered

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Marie P.
purchased on 06/12/2022
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3 /5
★★★☆☆

There were 2 soaps missing in the package, which was sent back to me....but zero compensation especially considering the price paid

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Cédric N.
purchased on 05/12/2022
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2 /5
★★☆☆☆

Delivery time too long

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Clara V.
purchased on 25/11/2022
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3 /5
★★★☆☆

Hello I am disappointed because no box pin up secret as last year just a box knowing that the products are to offer! Too bad ! Last year the box was at the top.

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Sophie A.
purchased on 04/12/2022
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3 /5
★★★☆☆

Good but it dries out the skin :/

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Khad A.
purchased on 02/12/2022
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3 /5
★★★☆☆

I bought the secret makeup remover, the product is top but very painful to make leave the bottle, obliged to arrange me with the reversed not to galerer to have the product in my hands when one wants to use it, damage if not perfect

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Patricia R.
purchased on 02/12/2022
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3 /5
★★★☆☆

The soap is very good but it dries my skin I use it once a week

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Clea L.
purchased on 05/12/2022
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2 /5
★★☆☆☆

Some products arrived open and therefore sank in the package. The packaging soaked with product and a good part of the product lost.

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Elodie M.
purchased on 04/12/2022
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2 /5
★★☆☆☆

Package with an open bottle of mist, so the whole box is soaked and they ask me for pictures even though everything is gone and I am a regular customer

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Elisa N.
purchased on 27/11/2022
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2 /5
★★☆☆☆

Soft soap a horror the smell and texture unpleasant. The product received is the old presentation I think the product is expired

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Magali R.
purchased on 28/11/2022
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