/10
★★★★★
based on 77704 reviews published
★★★★★
based on 77704 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I would have liked to have samples.
Laetitia V.
purchased on 30/05/2023
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2
/5
★★☆☆☆
Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.
Romane Q.
purchased on 30/05/2023
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3
/5
★★★☆☆
Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.
Céline S.
purchased on 21/05/2023
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3
/5
★★★☆☆
Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.
Margot G.
purchased on 24/05/2023
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3
/5
★★★☆☆
A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.
Manon M.
purchased on 24/05/2023
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3
/5
★★★☆☆
Not thrilled as I'm missing 3 products from the pack
Fatima C.
purchased on 23/05/2023
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3
/5
★★★☆☆
Open product
Anaïs V.
purchased on 22/05/2023
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2
/5
★★☆☆☆
Ok
Karina D.
purchased on 19/05/2023
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3
/5
★★★☆☆
Fairly effective soap that works like a Marseille soap but dries the skin out a lot. Not worth the price
Emilie B.
purchased on 19/05/2023
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3
/5
★★★☆☆
I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.
Amanda Ashley L.
purchased on 15/05/2023
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3
/5
★★★☆☆
I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.
MaÏna M.
purchased on 14/05/2023
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3
/5
★★★☆☆
I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.
Lyes O.
purchased on 12/05/2023
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3
/5
★★★☆☆
The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.
Merouane S.
purchased on 01/05/2023
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2
/5
★★☆☆☆
Order that had to be restarted more than 15 days after receiving it
Maria A.
purchased on 11/05/2023
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2
/5
★★☆☆☆
I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap
Ilham B.
purchased on 09/05/2023
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3
/5
★★★☆☆
I did not receive exactly what I ordered.
Céline V.
purchased on 08/05/2023
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2
/5
★★☆☆☆
2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed
Rabia G.
purchased on 09/05/2023
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3
/5
★★★☆☆
Time of reception much too long
Helene F.
purchased on 08/05/2023
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2
/5
★★☆☆☆
I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.
Christelle M.
purchased on 08/05/2023
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3
/5
★★★☆☆
Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.
Lison P.
purchased on 30/04/2023
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3
/5
★★★☆☆
There is an item missing from my package
Mélanie M.
purchased on 06/05/2023
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3
/5
★★★☆☆
The soap is perfect 👍 I love it on the other hand I have a problem with the moisturizer without oil, its packaging does not work well. I struggle every time to get a dab of cream.
Cyrine C.
purchased on 05/05/2023
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3
/5
★★★☆☆
Nothing to say
Estellia J.
purchased on 28/04/2023
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3
/5
★★★☆☆
I am missing a product and it is still not solved
Gaelle G.
purchased on 28/04/2023
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2
/5
★★☆☆☆
The soap caused me to have redness, pimples and irritation.
Hanane B.
purchased on 01/05/2023
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2
/5
★★☆☆☆
Unfortunately order received by half
Prescillia I.
purchased on 03/05/2023
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2
/5
★★☆☆☆
I asked for my products to be delivered to a relay near my home, and finally I was informed that the delivery was made about 50 km from my home. Following which I contact the customer service pin up who clears himself of the problem of delivery by saying that it does not manage this part there. After I had to report the error to the carriers myself, I was informed that the package would be delivered to the initial relay chosen. And in the end I had to go pick up my package in the neighboring city in times exceeded those planned.
Fiona P.
purchased on 20/04/2023
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2
/5
★★☆☆☆
I couldn't use either the exfoliator or the mask. As soon as I put it on my skin, it burned. I had to take it off. I was scarlet and my skin was burning.
Anne-marie R.
purchased on 25/04/2023
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2
/5
★★☆☆☆
I placed an order and received it well. But there were some items missing so I reported it. I was told that they would send me back the forgotten items but again I received but still 1 item missing... disappointed!
Françoise D.
purchased on 22/04/2023
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2
/5
★★☆☆☆
Null after sales service! The package was not prepared correctly and my order was missing a product! I paid for it! But it was a shame to put the blame on the delivery when I made it clear that it was impossible because the box was in perfect condition and the security tape was in perfect condition!
Maryna M.
purchased on 23/04/2023
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