/10
★★★★★
based on 77376 reviews published
★★★★★
based on 77376 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.
Stéphanie G.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.
Mohamed S.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.
Axel L.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
Delivery too expensive
Laëtitia B.
purchased on 20/06/2023
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1
/5
★☆☆☆☆
I'm not satisfied
Sarra M.
purchased on 16/06/2023
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1
/5
★☆☆☆☆
I didn't receive the right product, after complaining I never heard back!
Margaux M.
purchased on 17/06/2023
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1
/5
★☆☆☆☆
Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...
Céline D.
purchased on 13/06/2023
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1
/5
★☆☆☆☆
The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.
Clara B.
purchased on 14/06/2023
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1
/5
★☆☆☆☆
Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.
Christine E.
purchased on 09/06/2023
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1
/5
★☆☆☆☆
Unfortunately I have even more acne and dry skin.
Caroline B.
purchased on 10/06/2023
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1
/5
★☆☆☆☆
Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.
Aude F.
purchased on 07/06/2023
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1
/5
★☆☆☆☆
Voleurs , one wonders if it really exists mdr
Mandy H.
purchased on 06/06/2023
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1
/5
★☆☆☆☆
Perfect and a big change
Laëtitia D.
purchased on 07/06/2023
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1
/5
★☆☆☆☆
The parcel took too long and now I'm not in France.
Hannah M.
purchased on 23/05/2023
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1
/5
★☆☆☆☆
Disappointed, a product was missing from my parcel ...
Leslie G.
purchased on 02/06/2023
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1
/5
★☆☆☆☆
Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.
Sonia D.
purchased on 06/06/2023
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1
/5
★☆☆☆☆
If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.
Faiza S.
purchased on 05/06/2023
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1
/5
★☆☆☆☆
I'm missing 2 products
Caroline D.
purchased on 05/06/2023
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1
/5
★☆☆☆☆
Many pimples have appeared and my skin texture is worse than before using these products.
Menel M.
purchased on 03/06/2023
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1
/5
★☆☆☆☆
I didn't receive my parcel and I paid a lot.
Menen T.
purchased on 03/06/2023
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1
/5
★☆☆☆☆
Very disappointed I was missing a product, I reported it, they never answered me.
Stephanie L.
purchased on 02/06/2023
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1
/5
★☆☆☆☆
It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.
Annelaure I.
purchased on 02/06/2023
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1
/5
★☆☆☆☆
Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻
Naomi S.
purchased on 31/05/2023
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1
/5
★☆☆☆☆
I have not received my parcel
Louise Sabrina F.
purchased on 01/06/2023
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1
/5
★☆☆☆☆
I never received my order.
Laeticia C.
purchased on 01/06/2023
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1
/5
★☆☆☆☆
Not only did I receive the wrong information about the delivery of my parcel, but it was also incomplete, with one product missing. I asked again but still no answer.
Yasmina B.
purchased on 30/05/2023
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1
/5
★☆☆☆☆
Quality products but products delivered 20 km from destination....
Camille P.
purchased on 27/05/2023
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1
/5
★☆☆☆☆
I did not receive my order. Poor delivery service
Adel M.
purchased on 28/05/2023
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1
/5
★☆☆☆☆
I ordered a body cream and instead received a scrub that doesn't suit me at all...
Iwona D.
purchased on 30/05/2023
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1
/5
★☆☆☆☆
The order is missing a soap
Valerie S.
purchased on 27/05/2023
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