9.3/10
★★★★★
based on 79640 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I got more pimples using pin up

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Mélanie V.
purchased on 13/09/2022
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1 /5
★☆☆☆☆

Frankly I am disappointed I received my package all crushed everything but really everything and level packaging is not the top I am DOM TOM

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Françoise H.
purchased on 13/09/2022
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1 /5
★☆☆☆☆

Very disappointed... The mist arrived emptied in the box and no compensation I am still waiting

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Jennifer F.
purchased on 12/09/2022
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1 /5
★☆☆☆☆

I never received my order even though it is marked as delivered.

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Johanna G.
purchased on 12/09/2022
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1 /5
★☆☆☆☆

I received my package with my three bottles and my soap as stipulated on my order but unfortunately the bottle containing the mist was badly closed and a little more than half of the product was poured in the box. I am very disappointed.

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Corine B.
purchased on 11/09/2022
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1 /5
★☆☆☆☆

I did not receive my full order I do not have the mask

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Rasha B.
purchased on 07/09/2022
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1 /5
★☆☆☆☆

The soap that burns the skin....I am disgusted with my purchase. Yet 93/100 on Yuka. After a week I had patches and pimples all over my face. It's really not suitable for all skin types. It's a scam....thanks to some influencers for advertising this kind of m....I would never order this brand again.

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Coraline N.
purchased on 08/09/2022
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1 /5
★☆☆☆☆

Product received already opened broken lid and product all over the box send back my product broken and no news in return I paid and nothing in return disappointed for this order I want to be called back as soon as possible and I would like to be told when and how I will receive my product in good condition?

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Amandine B.
purchased on 06/09/2022
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1 /5
★☆☆☆☆

Ras

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Claudine N.
purchased on 05/09/2022
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1 /5
★☆☆☆☆

I did not receive my order

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Maëva L.
purchased on 04/09/2022
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1 /5
★☆☆☆☆

Enormous allergic reaction to the soap and cream, redness and patches on the forehead, neck, jaw and T-zone

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Sabri B.
purchased on 04/09/2022
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1 /5
★☆☆☆☆

Soap does not keep its promises and is full of pimples on the front

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Najet H.
purchased on 02/09/2022
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1 /5
★☆☆☆☆

TOP Products 🤩

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Ludivine G.
purchased on 31/08/2022
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1 /5
★☆☆☆☆

Package not received, supposedly lost by the post office ... Customer service incompetent despite several calls and emails 3 weeks I'm waiting for a commercial gesture, it is still not complicated to return a soap! Not very commercial

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Geraldine G.
purchased on 26/08/2022
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1 /5
★☆☆☆☆

It's been 3 weeks that I've been using it and it has made my pimples worse! "Secret of radiance" but it broke my skin! They don't even deserve 1 star

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Sarah B.
purchased on 22/08/2022
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1 /5
★☆☆☆☆

The peeling disappointed me because I just had the impression that it is the peeling that crumbles and not the skin The product smells like hairspray And I was disappointed after 2 uses I will surely go see elsewhere ...

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Julia D.
purchased on 27/08/2022
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1 /5
★☆☆☆☆

Not too happy because I ordered the product for the feet and I receive the product for the hands I contacted you by email but we can't send the photo of the product it's a pity I think I will order on another site of the same brand

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Chantal C.
purchased on 26/08/2022
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1 /5
★☆☆☆☆

I am very dissatisfied because I am a long time customer and the price of the cream did not change, but the capacity went from 50 ml to 12 ml for the same price.

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Mathilde R.
purchased on 24/08/2022
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1 /5
★☆☆☆☆

I received an open package and I don't even have customer service back

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Julie D.
purchased on 16/08/2022
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1 /5
★☆☆☆☆

I still have not received my order placed on August 18, the package is lost, I still have no news, I had to order again without being reimbursed for the order not arrived. No possibility to cancel the order.

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Virginie B.
purchased on 18/08/2022
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1 /5
★☆☆☆☆

Null soap I have been waiting for an answer for several days

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Laetitia D.
purchased on 19/08/2022
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1 /5
★☆☆☆☆

First order made I was very happy with the products, so second order to replenish my stock I was missing products in my package! I made a claim and sent the photo as requested! Customer service non-existent the fault of Covid, it has good back Covid! I would like that they answer me, either that they refund me or that they send me back the missing product thing that seems normal to me! I am very very disappointed

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Sabine H.
purchased on 28/07/2022
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1 /5
★☆☆☆☆

Very disappointed to learn the origin of the products when all the marketing suggests a small local production

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Raluca K.
purchased on 15/08/2022
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1 /5
★☆☆☆☆

I have bought many products from you, but the first time I was disappointed with your delivery my soap was all crushed, I couldn't even use it...

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Ozgur S.
purchased on 11/08/2022
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1 /5
★☆☆☆☆

Still not received my order

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Akila F.
purchased on 10/08/2022
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1 /5
★☆☆☆☆

The products are not adapted to my skin at all! The mask gives me redness all over my face. Very disappointed.

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Amelie D.
purchased on 08/08/2022
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1 /5
★☆☆☆☆

I would have liked to receive my order to be able to put a star on it but to this day I still haven't received anything.

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Jennifer G.
purchased on 04/08/2022
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1 /5
★☆☆☆☆

Very disappointed with the delivery.

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Leslie S.
purchased on 31/07/2022
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1 /5
★☆☆☆☆

Horrible after sales service

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Lylia M.
purchased on 03/07/2022
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1 /5
★☆☆☆☆

Order received with a missing product!!! No response from customer service

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Anne G.
purchased on 27/07/2022
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1 /5
★☆☆☆☆

I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.

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Elodie L.
purchased on 23/07/2022
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1 /5
★☆☆☆☆

Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed

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Aurélie R.
purchased on 18/07/2022
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1 /5
★☆☆☆☆

Package never received

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Margaux S.
purchased on 20/07/2022
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1 /5
★☆☆☆☆

The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order

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Kady D.
purchased on 20/07/2022
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1 /5
★☆☆☆☆

The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage

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Nadia B.
purchased on 19/07/2022
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1 /5
★☆☆☆☆

Incorrect content when ordering

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Clémence R.
purchased on 16/07/2022
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1 /5
★☆☆☆☆

I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.

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Alina C.
purchased on 08/07/2022
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1 /5
★☆☆☆☆

I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!

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Hoslane T.
purchased on 14/07/2022
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1 /5
★☆☆☆☆

Full of buttons

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Kristina K.
purchased on 12/07/2022
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1 /5
★☆☆☆☆

I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!

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Emeline L.
purchased on 05/07/2022
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