★★★★★
based on 78632 reviews published
Latest negative customer reviews
Product forbidden for pregnant women and not precise on the site the composition is not clear enough either!
I received my order and it was filled with blood !!!!!!! and moreover when I send an email to complain which is normal I am offered a commercial gesture of 50% on an item on my next order lol!!! really professional. I'm not ready to recommend
Bad delivery service I ordered several times from you and I was never satisfied with the delivery except for one time before the first order where I was delivered to my home and the other times to relay points that I never asked for and the worst is the last order where they delivered me 35 minutes from my home a hibte of pkus when I contacted your service they told me that the delivery will be at my expense so I asked for the cancellation of my order
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
After having bought the complete range of a rather consequent value for a Christmas gift I was very disappointed by the packaging! A card with bubble wrap which is not called "a box".
After only 1 week of use, my skin is grainy and has more pimples than before. I am really disappointed with the soap and the publicity around it.
Very drying for dry and blemished skin, for the moment no visible results
I am very disappointed with this product so expensive and that serves no purpose dried my skin c a normal soap or what neither less nor more is a scam I regret to have bought it at that price
The products dry out my skin a lot! I don't recommend!!!
A sudden outbreak of pimples after a week of use, not very moisturizing either
Delivery time extended by 8 days, no communication with the after sales service
Why at each purchase you ask for the mail I am registered with you I will buy
I have tried pin UP for 1 week and my skin has been irritated since then on my face and I feel tingling when I apply it.
The order arrived very late and I will not be ordering again.
I did not receive the expected order. I had put together a box myself with a goat's milk, an oil-free cream and a smooth cream. I received two goat's milk soaps & a goat's milk scrub. I hope my order will be rectified.
The soap and cream burns the skin and the peeling is useless as soon as you spread it, it already makes clumps in your fingers.
Ultra drying soap irritating I had more pimples/dry patches than new acne pimples and god knows I don't have fragile skin. 26€ in the trash! Disappointing! I'm sorry, I don't like to put negative comments in general, but this one seemed necessary
It's been over a week since I ordered and so far I haven't received my order and I'm not getting any updates on the delivery status. I am very disappointed!
Catastrophic! I don't recommend it at all! I still haven't received my package after 15 days of ordering. The delivery tracking indicates that the delivery man came but that I was absent. But I was at home at the time indicated, no delivery man showed up, no notice was left in my mailbox. Pinup asks me to pay a second time my shipping costs if I want to receive my package! I am still waiting for a refund for my undelivered order. First disastrous experience. I will not recommend this site again.
Did not receive the products ordered and had a hard time getting the right products
The oil-free cream contains 3 endocrine disruptors which makes it very harmful.
The payment was taken from me twice.
I did not receive my order which should have been delivered on 28.10.21 and I am asked to wait until 21 November to receive a replacement package.
I'm a very lucky man. I've never had a problem with my hair, but I'm sure it will be fine.
Customer service unfavourable advice
Disappointed the delivery time was not respected and when the package was no message indicating that my package was available
I haven't tested the products yet, but the delivery packaging is not great at all!
I still haven't received my order. First time this has happened I am a little disappointed!
RS
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
Disappointed with the customer service
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
Very poor quality product, dry, irritated skin. I do not recommend it at all!
Product not received Empty parcel upon receipt
I order the same soap every month and twice the delivery time was delayed because of "a technical problem".
I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!
Too slow delivery
No packages received
Opinion: I have not yet tested the product, but I am not at all satisfied with the time of receipt and tracking.order placed on Friday evening mail on Monday to confirm the shipment then .... nothing!And if I had not re-launched the customer service I wonder if they would have one day entrusted to the Post Office! So very disappointed because in view of the amount of costs for a soap received in a vulgar bubble envelope I find it abused.