/10
★★★★★
based on 76837 reviews published
★★★★★
based on 76837 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Soap does not keep its promises and is full of pimples on the front
Najet H.
purchased on 02/09/2022
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1
/5
★☆☆☆☆
TOP Products 🤩
Ludivine G.
purchased on 31/08/2022
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1
/5
★☆☆☆☆
Package not received, supposedly lost by the post office ... Customer service incompetent despite several calls and emails 3 weeks I'm waiting for a commercial gesture, it is still not complicated to return a soap! Not very commercial
Geraldine G.
purchased on 26/08/2022
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1
/5
★☆☆☆☆
It's been 3 weeks that I've been using it and it has made my pimples worse! "Secret of radiance" but it broke my skin! They don't even deserve 1 star
Sarah B.
purchased on 22/08/2022
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1
/5
★☆☆☆☆
The peeling disappointed me because I just had the impression that it is the peeling that crumbles and not the skin The product smells like hairspray And I was disappointed after 2 uses I will surely go see elsewhere ...
Julia D.
purchased on 27/08/2022
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1
/5
★☆☆☆☆
Not too happy because I ordered the product for the feet and I receive the product for the hands I contacted you by email but we can't send the photo of the product it's a pity I think I will order on another site of the same brand
Chantal C.
purchased on 26/08/2022
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1
/5
★☆☆☆☆
I am very dissatisfied because I am a long time customer and the price of the cream did not change, but the capacity went from 50 ml to 12 ml for the same price.
Mathilde R.
purchased on 24/08/2022
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1
/5
★☆☆☆☆
I received an open package and I don't even have customer service back
Julie D.
purchased on 16/08/2022
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1
/5
★☆☆☆☆
I still have not received my order placed on August 18, the package is lost, I still have no news, I had to order again without being reimbursed for the order not arrived. No possibility to cancel the order.
Virginie B.
purchased on 18/08/2022
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1
/5
★☆☆☆☆
Null soap I have been waiting for an answer for several days
Laetitia D.
purchased on 19/08/2022
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1
/5
★☆☆☆☆
First order made I was very happy with the products, so second order to replenish my stock I was missing products in my package! I made a claim and sent the photo as requested! Customer service non-existent the fault of Covid, it has good back Covid! I would like that they answer me, either that they refund me or that they send me back the missing product thing that seems normal to me! I am very very disappointed
Sabine H.
purchased on 28/07/2022
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1
/5
★☆☆☆☆
Very disappointed to learn the origin of the products when all the marketing suggests a small local production
Raluca K.
purchased on 15/08/2022
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1
/5
★☆☆☆☆
I have bought many products from you, but the first time I was disappointed with your delivery my soap was all crushed, I couldn't even use it...
Ozgur S.
purchased on 11/08/2022
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1
/5
★☆☆☆☆
Still not received my order
Akila F.
purchased on 10/08/2022
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1
/5
★☆☆☆☆
The products are not adapted to my skin at all! The mask gives me redness all over my face. Very disappointed.
Amelie D.
purchased on 08/08/2022
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1
/5
★☆☆☆☆
I would have liked to receive my order to be able to put a star on it but to this day I still haven't received anything.
Jennifer G.
purchased on 04/08/2022
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1
/5
★☆☆☆☆
Very disappointed with the delivery.
Leslie S.
purchased on 31/07/2022
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1
/5
★☆☆☆☆
Horrible after sales service
Lylia M.
purchased on 03/07/2022
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1
/5
★☆☆☆☆
Order received with a missing product!!! No response from customer service
Anne G.
purchased on 27/07/2022
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1
/5
★☆☆☆☆
I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.
Elodie L.
purchased on 23/07/2022
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1
/5
★☆☆☆☆
Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed
Aurélie R.
purchased on 18/07/2022
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1
/5
★☆☆☆☆
Package never received
Margaux S.
purchased on 20/07/2022
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1
/5
★☆☆☆☆
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
Kady D.
purchased on 20/07/2022
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1
/5
★☆☆☆☆
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
Nadia B.
purchased on 19/07/2022
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1
/5
★☆☆☆☆
Incorrect content when ordering
Clémence R.
purchased on 16/07/2022
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1
/5
★☆☆☆☆
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
Alina C.
purchased on 08/07/2022
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1
/5
★☆☆☆☆
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
Hoslane T.
purchased on 14/07/2022
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1
/5
★☆☆☆☆
Full of buttons
Kristina K.
purchased on 12/07/2022
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1
/5
★☆☆☆☆
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
Emeline L.
purchased on 05/07/2022
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1
/5
★☆☆☆☆
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
Morgane F.
purchased on 13/07/2022
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