/10
★★★★★
based on 77377 reviews published
★★★★★
based on 77377 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.
Elodie L.
purchased on 23/07/2022
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1
/5
★☆☆☆☆
Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed
Aurélie R.
purchased on 18/07/2022
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1
/5
★☆☆☆☆
Package never received
Margaux S.
purchased on 20/07/2022
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1
/5
★☆☆☆☆
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
Kady D.
purchased on 20/07/2022
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1
/5
★☆☆☆☆
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
Nadia B.
purchased on 19/07/2022
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1
/5
★☆☆☆☆
Incorrect content when ordering
Clémence R.
purchased on 16/07/2022
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1
/5
★☆☆☆☆
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
Alina C.
purchased on 08/07/2022
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1
/5
★☆☆☆☆
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
Hoslane T.
purchased on 14/07/2022
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1
/5
★☆☆☆☆
Full of buttons
Kristina K.
purchased on 12/07/2022
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1
/5
★☆☆☆☆
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
Emeline L.
purchased on 05/07/2022
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1
/5
★☆☆☆☆
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
Morgane F.
purchased on 13/07/2022
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1
/5
★☆☆☆☆
It does not fulfill its promises no change for me. Disappointed. I even feel that it has accentuated my small pimples. For my part I do not recommend
Hinda O.
purchased on 12/07/2022
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1
/5
★☆☆☆☆
Very disappointed package in very very bad condition and traces as if the creams had run...so back to sender hoping they send me back a package in good condition this time!
Elodie D.
purchased on 13/07/2022
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1
/5
★☆☆☆☆
1 missing product at the reception of my package, and not even a commercial gesture from pinup when sending the missing product
Manon C.
purchased on 10/07/2022
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1
/5
★☆☆☆☆
Very disappointed for a 1st order. Error on 2 ordered products. I had to call back several times for the solution and I still haven't received the missing products from my 1st delivery.
Sendra R.
purchased on 30/06/2022
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1
/5
★☆☆☆☆
A catastrophe! Pimples all over my face after using soap and creams... Dryness from another world after cleaning the face with soap. Never again!
Vanessa P.
purchased on 23/06/2022
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1
/5
★☆☆☆☆
I am very disappointed. The soap burns my skin, and after the end of the day my skin became very dry. I felt tightness on my skin. I stopped using it after a week and since then I have had more pimples than when I started. Very disappointed, I think there should be a compensation
Mathilde D.
purchased on 27/06/2022
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1
/5
★☆☆☆☆
Still not received!
Celia M.
purchased on 28/06/2022
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1
/5
★☆☆☆☆
Package never delivered
Fanny H.
purchased on 28/06/2022
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1
/5
★☆☆☆☆
Patches of pimples came out even though I never had acne. The customer service assures me that this is normal and that it can last up to 2 months. Never seen anything like it. I wanted to test the brand out of curiosity, I won't do it again
Claire D.
purchased on 25/06/2022
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1
/5
★☆☆☆☆
Big disappointment, don't buy the face peel it's a horror! I regret my purchase.
Marion G.
purchased on 26/06/2022
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1
/5
★☆☆☆☆
I am disappointed, my redness did not even decrease and acne pimples appeared.
Audrey L.
purchased on 13/04/2022
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1
/5
★☆☆☆☆
I am surprised by the price on the site for the soap 26€ when you can find it in pharmacies at 19€.
Céline C.
purchased on 14/06/2022
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1
/5
★☆☆☆☆
Very very drying soap to flee!
Siham D.
purchased on 14/06/2022
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1
/5
★☆☆☆☆
3 weeks to receive 2 soaps; SUPER!
Océane U.
purchased on 09/06/2022
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1
/5
★☆☆☆☆
I placed an order with pin up secret on 08/06/2022 and I still have not received my order. I have contacted them and they tell me that they will make a claim to colissimo and so far I have no news. I am really disappointed
Sokhnaoumou S.
purchased on 09/06/2022
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1
/5
★☆☆☆☆
Very disappointed On the advertisement the soap holder looks like it's made of transportable plastic.
Laetitia Y.
purchased on 08/06/2022
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1
/5
★☆☆☆☆
I am disappointed I have encountered problems in relation to the peeling I have sent an email but no one has replied to date
Laurence B.
purchased on 07/06/2022
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1
/5
★☆☆☆☆
2 months to receive my order after 3 reminders with the customer service .
Sophie T.
purchased on 31/05/2022
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1
/5
★☆☆☆☆
The complaints department sucks, and I had my personal information stolen from their site a few days after my purchase. When I tried to report the breach to them, I was answered by bots. Thanks to the influencers who oversell this stuff, it's just a very expensive soap, nothing more. Oh, and don't take the brush, it's useless.
Julie P.
purchased on 31/05/2022
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