★★★★★
based on 1692 reviews published
Latest customer reviews
Fast delivery, product of great quality.
Over the years, the quality of the products remains constant, the prices are no surprise compared to the market and the delivery is top-notch. Never disappointed with Plantin.
Top
Fast delivery and great products.
Always very good products
Whole truffles ok, truffle pieces simply correct
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Unprofessional people, unable to deliver the product, they offer a discount but do not give it, first and last experience with them, there are so many other serious sites, bad people and bad company, one wonders how they exist
Nothing to complain about, package conforms and well packaged
Always quality products sent on time
Interesting site to order Truffles. I would have liked to order the winter Truffle... Too expensive still: WHAT A SHAME!!!!
Perfect, excellent quality
Perfect.
Fast delivery and excellent product as always
I am very satisfied with my order. My guests particularly appreciate it
1st purchase, total satisfaction! Quality products, perfect delivery. I will recommend
Delivery in 24h respected Quality product
Very good truffle, order management a bit slow, the rest is ok
Very satisfied as usual with my purchase.
Online shopping was convenient; ultra-fast delivery (by Chronofresh). 2 healthy truffles weighing 50g very well packaged; and 2 jars. I benefited from free shipping for orders over 70€. Good aroma of the product. I am very satisfied.
Fresh, fragrant, and tasty truffle. Fast delivery. Nothing to complain about.
It was my first experience: product quality, packaging preserving aromas and freshness, receipt of the package at the scheduled time. Well done
Perfect
Truffle lover, rarely enchanted (in France) perhaps due to our geographical situation, too distant to taste freshly picked. We were well advised over 15 years ago at the Ponselet market in Paris 17th. The other times we enjoyed good truffles were from Parma in Italy and Croatia. So we are frank, we did not want to spend so much to be disappointed. It is our son, a chef at various good addresses, who recommended your address to us. And while the truffles you sent us were still fresh, their aromas and taste were more than discreet. So no, we were not convinced. Sorry, but that is our appreciation. Best regards Lionel RENAUX
Thank you for taking the time to share your feedback, as well as for the trust placed in the advice of your son.
We fully understand your expectations, especially when one has already had the opportunity to taste truffles from emblematic regions like Italy or Croatia. Since truffles are a natural and living product, their aromatic intensity can vary depending on maturity, the harvest period, and the time elapsed between digging and tasting.
We are pleased to read that they were indeed fresh, even if their aroma and taste did not meet your expectations. Your honesty is appreciated, and we take your feedback very seriously.
If you wish, we would be happy to discuss with you to better understand your experience and guide you towards a selection more suited to your expectations (personalized advice, exchange, or others..).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
1 product out of two. The package was opened and closed properly so that it could not be noticed. Best regards
We are sorry to hear about this situation.
Our packages are prepared and checked carefully before shipping. If you noticed an anomaly upon receipt, it is important that we are made aware so we can verify what happened during transport.
We invite you to write to us at [email protected]
or contact our customer service, specifying your order number and, if possible, attaching photos of the received package. This will allow us to analyze the situation and assist you better.
Best regards,
The Plantin team
The quality was not there for the last order. Apparently, the truffles had been left in stock. The whole batch was very dry and tasteless. One of them even developed a layer of mold the day after delivery.
We are sincerely sorry to hear about your disappointment regarding this last order.
We want to clarify that our truffles are harvested, prepared, and shipped fresh, and are not stored for long periods. Since truffles are a natural and living product, their evolution can, however, be rapid depending on their stage of maturity and the storage conditions after receipt.
Regarding the whitish film that appeared the day after, it is important that we can precisely analyze the situation.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
For my first order I am very satisfied the product was very good and perfectly packaged thank you
Received within 48 hours, quality of truffles satisfactory. Can't wait for the next order.
Very good
Very satisfied
Easy order, serious site and detailed explanations, online delivery with scheduling and good service in general. Quality product.
Very beautiful and fragrant truffles Thank you.
Fast service and quality products
Beautiful truffles! Well arrived, immediate tasting, I am delighted, I will recommend
Fast and timely delivery. This year the truffles were superb.
Completely satisfied and amazed by the speed of preparation and shipping (order from Sunday, delivered on Tuesday morning!)
Really very disappointing for the price, in taste it is practically impossible to guess that they are truffles. Despite a price of around 1300€ per kg delivered to the house!
We are sincerely sorry to hear that the aromatic intensity did not meet your expectations, especially considering the price involved.
Since truffles are a natural and living product, their taste and aroma can vary depending on their maturity, the harvest period, and the conditions of storage after receipt. Our truffles are selected and controlled with care in our workshops, but some variations unfortunately remain possible.
We fully understand your disappointment and take your feedback seriously.
If you wish, we can discuss this matter (usage advice, exchange, or other).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
THANK YOU!
Super product
Perfect delivery, high quality products