★★★★★
based on 1693 reviews published
Latest customer reviews
Perfect delivery, high quality products
THESE TRUFFLES ARE EXCELLENT, EXTRA AROMA
Excellent product, perfect delivery
Products very well packaged and very very good
Very excited to be able to eat a quality black truffle from Périgord 52€ for 30g Fast and careful shipping but once unpacked no aroma just a smell of vinegar I try to contact by phone, chat, and email I have never received any response Really very disappointed and I do not recommend at all the oil is great but the fresh truffle zero
We are sincerely sorry to hear about your disappointment regarding the fresh truffle received, especially considering the expectation and the price involved.
Our black truffles from Périgord are harvested, prepared, and shipped fresh, then selected and controlled with care in our workshops. An abnormal smell does not correspond to the expected characteristics, and it is important that we can precisely analyze the situation.
We also regret the lack of response you mentioned following your contact attempts. This is not the experience we wish to offer.
If you wish, we invite you to write to us again at [email protected]
, specifying your order number and, if possible, attaching photos. We can then discuss this matter.
We thank you, however, for your positive remark regarding the oil.
Best regards,
The Plantin team
Very good
Top packaging and very good quality products! We enjoyed it!
Super reactive, very good
Very fast shipping. Perfect packaging. Good conditioning.
Well packaged and delivered on time, well protected. I regret that TWO JARS of the same product are not airtight and that the very strong smell of the truffle diffuses throughout the cupboard, and even beyond, even when putting the jars in another Tupperware-type box. This has never happened to me and it is not pleasant, nor for the persistent smell (a house scented with truffle why not but it is not my choice). There has clearly been a problem... I was waiting thinking it might be the transport, or other products that had touched in the factory, I cleaned the outside of the jars but nothing to do.
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
Fast shipping, well packaged. Quality products (especially dried morels)
Good quality
EXCELLENT
Perfect at all levels!
Always satisfied with the quality of the truffles. Fast shipping, fair price.
The product is okay, the delivery time is also fine, but the final delivery by the parcel delivery service, DPD, was unacceptable. There was no delivery attempt, the package was immediately deposited at a pickup point that has very limited opening hours. I struggled to get the package there. I recommend: choose another delivery service. Best regards, TH
Fast and efficient service
Product "carpaccio...." discovered through a gift box. Now, it's me who offers it! Fabulous. The jar of dried mushrooms is also very good.
The truffles have little taste. We do not even know the origin of said truffles. Great disappointment.
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Perfect in every way
The box arrived well and quickly. I haven't tasted it yet but as soon as I do, I will give a taste review.
Package arrived quickly, weight higher than promised, truffles fresh and in good condition, but... little smell and little taste.
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Truffles with little smell and not much taste. I am disappointed!
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
Truffles with smell but no taste! I expect an appropriate reaction from your quality service. The truffles are available for testing!
We are sorry to hear that the taste intensity of the truffles did not meet your expectations.
Our truffles are selected and carefully controlled in our workshops before shipping. As truffles are a natural and living product, there can sometimes be a difference between the intensity of the aroma and that of the taste, depending on their maturity and use.
We take your remark very seriously.
If you wish, we invite you to write to us at [email protected]
specifying your order number. We can then arrange a return so that our quality service can conduct an analysis and assist you as best as possible.
Best regards,
The Plantin team
Easy order, fast shipping and high quality product
The products are good but the Chronopost service is catastrophic. Sent this Monday and nothing received today. Maybe tomorrow Friday. To be continued.
Thank you for your feedback and for your positive remark regarding our products.
However, we are sorry for the difficulties encountered with the carrier. After verification, your order has indeed been shipped and delivered, and the delay seems to be related to the delivery service.
We understand that this can be inconvenient, especially for fresh products, and we sincerely regret it.
Please feel free to write to us at [email protected]
if you would like us to provide a more precise update on your case.
Best regards,
The Plantin team
Quality products !!
No, I haven't received my package!!! Where is the package?? Thank you. Send me a message! I am deaf!!
We are sorry for this situation.
In order to verify the tracking of your package, please contact us in writing at [email protected]
, providing your order number.
We will follow up with you as soon as we receive your message.
Best regards,
The Plantin team
Order placed in early afternoon, received the next morning. Quality product.
One of the truffles was very average, no taste, all black. As if it had been frozen.
Perfect truffles, superb quality.
Top product
Well received, fast delivery, Quality *****
Very beautiful truffles, superb smell and taste but with a skin a bit too dry.
Top products, careful packaging.
Impeccable package. We would like to receive more precise information about the delivery time earlier.
Exceptional product The ordered truffles arrived on time. I will reorder.
Perfect
Excellent fresh product, very well packaged, fast shipping and top preservation! Highly recommended.