★★★★★
based on 1667 reviews published
Latest customer reviews
Not happy with the quality, supposedly a truffle!!! No truffle taste
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
Perfect!! Fast and very efficient! Delicious products as always! Don't change anything.
Perfect ras thank you
I order very regularly from Plantin Fresh Truffles and morels in truffle juice, never disappointed, very good quality.
Simply perfect. What more can I say?
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Order received on time, not yet opened as we are waiting for the holidays to work with the product.
Top quality, fast delivery this was my first order and it won't be the last
Very good... even if 100 grams is always too little
Perfect!
Very good house
Fast delivery is good!
Nothing to complain about. Perfect as always
Perfect delivery on time and quality products
Order as described, fast delivery
Quality truffle and well packaged! I recommend
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
Thank you, everything is fine in the end. Delay in delivery, no chance to contact customer service by phone for questions, too bad! And insufficient for a company with superior quality products and prices! Happy Holidays!
Super freshness
These are very good products.
Everything is perfect. a real culinary journey!!
I am really satisfied with my order: it arrived very quickly and the product looks of excellent quality!
Good quality, fast and efficient order and delivery
Everything is fine Thank you
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
Fast, quality always top
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
5
Very good experience. To be renewed.
Satisfied!!!
Nothing to say Quality and speed as always
Very good products that I follow with interest
Very good product Delivered quickly
Super. Very beautiful truffles.
Superb products Super delivery
Perfect.
As always, correct price and superior quality. The truffles are excellent, the dried morels sublime
Delivered very quickly, even faster than announced. Compliant with the order.
Good experience