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★★★★★
based on 1706 reviews published
Latest customer reviews
Very good
Quality products
Order received quickly
The order is perfect, the service is great
Top. Excellent summer truffle
Excellent quality as usual!
Very good product, fast delivery, perfect
Perfect delivery, the truffles are whole and of good size. Thank you
Perfect
We stopped by the shop by chance during our vacation, and since then we regularly order online, very serious company, same-day shipping, I can only recommend
I am very satisfied
Excellent service in every way speed quality etc
Very good
Very good
Fast and careful shipping. Beautiful quality of morels.
Excellent product and fast delivery
Fresh truffles arrived spoiled. An unpleasant smell upon opening, they were all damp... For a gift, the sensation obtained was far from the expected effect!
We are sincerely sorry to hear about your disappointment, especially in the context of a gift.
Our truffles are harvested, prepared, and shipped fresh, then carefully checked in our workshops. The smell and appearance you describe do not match the expected characteristics, and it is important for us to understand the origin of this issue.
We fully understand your feelings and regret that the effect did not meet your expectations.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
Good products, very fast fresh delivery
Delivery time and product quality impeccable
Tb
Perfect!
Good products, fast delivery!
Very well, package arrived well and in accordance with what I had requested
Excellent, nothing to complain about.
Delighted
One of the 2 truffles was dry, so not of quality
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Very happy to have received my package on time
Package not received
Perfect
Fast delivery time, product perfectly packaged. Finally, the truffles were very good!
Perfect
Everything is perfect
Package arrived in good condition Followed the instructions All good
All recommendations are perfect except for taking the truffles out of the cold at least an hour before... I did everything: garlic, Jerusalem artichokes, cream, butter, leeks, and truffle oil... except that nothing indicates that they should be taken out well in advance... So I ruined my dish, my pleasure, my surprise with wine wow... sniff
We are sincerely sorry to hear about your disappointment, especially given the care taken in your preparation.
Regarding the use of truffle, it is indeed not necessary to leave it at room temperature for long. On the contrary, we generally recommend taking it out of the refrigerator and grating or cutting it immediately, in order to best preserve its aromas.
The expression of the truffle also depends a lot on its use (heat of the dish, moment of incorporation, contact with a fatty substance...), which can sometimes strongly influence the final result.
In this type of situation, the best thing is to contact us directly in advance, so that we can assist you and give you advice tailored to your recipe.
We remain at your disposal to discuss with you and find a solution.
Best regards,
The Plantin team
Speed and quality are on point!
As usual, great
Without a doubt, to recommend
Exceptional, top quality, top packaging, top speed - The selected truffles are top, clean, well cut. Bravo!!
Professional and dedicated service, top quality of products ( black truffles ) , smooth delivery to Belgium = satisfaction all over! Congratulations . Guy Timmermans
Great