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V
Rating: 5 out of 5
These are very good products.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
All reviews
A
Rating: 5 out of 5
everything is perfect. a real culinary journey!!
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R
Rating: 5 out of 5
I am really satisfied with my order: it arrived very quickly and the product looks of excellent quality!
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D
Rating: 5 out of 5
Good quality, fast and efficient order and delivery
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M
Rating: 5 out of 5
Everything is fine Thank you
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P
Rating: 1 out of 5
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
M
Rating: 4 out of 5
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
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P
Rating: 5 out of 5
Fast, quality always top
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P
Rating: 3 out of 5
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
A
Rating: 5 out of 5
5
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S
Rating: 5 out of 5
Very good experience. To be renewed.
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B
Rating: 5 out of 5
Satisfied!!!
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P
Rating: 5 out of 5
Nothing to say Quality and speed as always
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M
Rating: 5 out of 5
Very good products that I follow with interest
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P
Rating: 5 out of 5
Very good product Delivered quickly
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G
Rating: 5 out of 5
Super. Very beautiful truffles.
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J
Rating: 5 out of 5
Superb products Super delivery
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E
Rating: 5 out of 5
Perfect.
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J
Rating: 5 out of 5
As always, correct price and superior quality. The truffles are excellent, the dried morels sublime
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C
Rating: 5 out of 5
Delivered very quickly, even faster than announced. Compliant with the order.
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G
Rating: 5 out of 5
Good experience
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J
Rating: 5 out of 5
Perfect
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H
Rating: 5 out of 5
Perfect thank you
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J
Rating: 5 out of 5
No surprise: very good
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H
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
super pro
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L
Rating: 5 out of 5
Perfect. I recommend people to have this experience because I love it.
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R
Rating: 5 out of 5
FAST DELIVERY - VERY GOOD PACKAGING - THE MERCHANDISE IS FOR CHRISTMAS, I DO NOT DOUBT I WILL BE SATISFIED
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M
Rating: 5 out of 5
Order delivered but I haven't cooked the porcini yet to provide my feedback on the quality of the product.
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R
Rating: 5 out of 5
Fast delivery
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D
Rating: 5 out of 5
Everything went well, fast shipping, I am very happy
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I
Rating: 5 out of 5
Very good
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I
Rating: 5 out of 5
Perfect!
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P
Rating: 1 out of 5
Non-receipt of the package, the carrier is incompetent
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Response from Plantin
Hello,
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
E
Rating: 5 out of 5
Perfect, fast and careful delivery
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J
Rating: 5 out of 5
Good product
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C
Rating: 5 out of 5
Fast delivery, all good
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F
Rating: 4 out of 5
Speed and quality are on point
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C
Rating: 2 out of 5
A bit, when buying I sincerely thought there were several per lot, and there was only one and it is quite shiny, it would be good to specify (but I may have read it wrong..) well it’s not dramatic
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Response from Plantin
Hello,
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
Thank you for your feedback and for your honesty.
Our truffles are indeed offered by weight and not by the number of pieces. Depending on their size and ripeness, a lot may contain one or several truffles. The shiny appearance you mention is quite normal and related to the natural freshness of the product.
Your comment about the clarity of the information is however relevant. Even though these elements are indicated on the product sheet, your message invites us to think about an even more explicit presentation to avoid any confusion during the purchase.
We remain at your disposal if you wish to discuss your order further or about the use and storage of your truffle.
Best regards,
Laurent
C
Rating: 5 out of 5
Excellent, perfect taste and packaging system on point, fast transport. Thank you very much. C Bouttier
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