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A
Rating: 5 out of 5
Quality products. Impeccable service. Very friendly phone exchange.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
All reviews
V
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Big truffles very nice
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P
Rating: 5 out of 5
Perfect as usual
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R
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Product conforms to the description. Beyond the technical aspect, the black truffle was well appreciated in a homemade puree, on a nice slice of foie gras, on creamy cheese ;-). We recommend!
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P
Rating: 5 out of 5
Fast delivery and beautiful truffles
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J
Rating: 5 out of 5
This is the 3rd time and always perfect! Thank you
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C
Rating: 5 out of 5
Thank you Plantin for your gesture. Following a delivery problem with Chronofresh, for unknown reasons, I could not receive my truffle in time for my meal. Customer service (Laurent) was very kind to resend the order within 24 hours and offered a nice gift voucher as a bonus. The truffles were still and always excellent. Thank you
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G
Rating: 2 out of 5
Quality very average after a 300g error on the second shipment, they have soft spots and white mold, really disappointed
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Response from Plantin
Hello,
We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.
All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.
In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.
We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.
We invite you to write to us at [email protected] so that we can get back in touch and assist you.
Best regards,
We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.
All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.
In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.
We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.
We invite you to write to us at [email protected] so that we can get back in touch and assist you.
Best regards,
C
Rating: 5 out of 5
The person was charmed by the box. Very nice presentation.
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B
Rating: 5 out of 5
Everything was perfect: deadline, order compliance, quality. I recommend without hesitation
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S
Rating: 1 out of 5
truffle without any taste 70€ that ended up in the trash!
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
J
Rating: 5 out of 5
Always just as good!
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T
Rating: 5 out of 5
Impeccable thank you!
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F
Rating: 5 out of 5
Quality product and totally compliant with the order. Delivery times also respected. I recommend
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H
Rating: 5 out of 5
Excellent products and service
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P
Rating: 5 out of 5
On-time delivery! Impeccable packaging!
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C
Rating: 5 out of 5
Perfect, nothing to complain about I will come back
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J
Rating: 5 out of 5
Very satisfied with competent interlocutors.
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A
Rating: 3 out of 5
Delivery was done without any problems. But the truffle really lacks aroma, maybe it's too early in the season. Not up to my standards.
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
L
Rating: 1 out of 5
Not happy with the quality, supposedly a truffle!!! No truffle taste
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Response from Plantin
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
We are sincerely sorry to learn that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
J
Rating: 5 out of 5
Perfect!! Fast and very efficient! Delicious products as always! Don't change anything.
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J
Rating: 5 out of 5
perfect ras thank you
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D
Rating: 5 out of 5
I order very regularly from Plantin Fresh Truffles and morels in truffle juice, never disappointed, very good quality.
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B
Rating: 5 out of 5
Simply perfect. What more can I say?
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K
Rating: 5 out of 5
-
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C
Rating: 5 out of 5
Order received on time, not yet opened as we are waiting for the holidays to work with the product.
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J
Rating: 5 out of 5
Top quality, fast delivery this was my first order and it won't be the last
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J
Rating: 5 out of 5
Very good... even if 100 grams is always too little
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C
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Very good house
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C
Rating: 5 out of 5
Fast delivery is good!
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A
Rating: 5 out of 5
Nothing to complain about. Perfect as always
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B
Rating: 5 out of 5
Perfect delivery on time and quality products
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F
Rating: 5 out of 5
Order as described, fast delivery
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C
Rating: 5 out of 5
Quality truffle and well packaged! I recommend
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R
Rating: 2 out of 5
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
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Response from Plantin
Hello,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
R
Rating: 5 out of 5
Thank you, everything is fine in the end. Delay in delivery, no chance to contact customer service by phone for questions, too bad! And insufficient for a company with superior quality products and prices! Happy Holidays!
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J
Rating: 5 out of 5
Super freshness
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