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F
Rating: 5 out of 5
Hello, I was satisfied with everything I ordered
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
Summary of reviews
The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
All reviews
J
Rating: 1 out of 5
the truffle juice had no taste
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Response from Plantin
Hello,
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Always very good ....for the shipment and preparation
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J
Rating: 5 out of 5
Excellent truffles very fragrant. Received before the holidays on top. Thank you !!!!
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R
Rating: 5 out of 5
Great, I recommend
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C
Rating: 5 out of 5
Perfect ... speed and quality
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R
Rating: 5 out of 5
Delicious, ordered truffles from Périgord and dried chanterelles for the holidays, we enjoyed ourselves.
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D
Rating: 1 out of 5
Sorry but the truffles had practically no scent. Nice appearance but the smell and taste were not there.
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Response from Plantin
Hello,
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
M
Rating: 5 out of 5
We had a small problem with the delivery, they were attentive and very responsive well done to the team
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I
Rating: 5 out of 5
The truffles were excellent, arrived well packaged and on time.
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B
Rating: 4 out of 5
Very good product I ate the truffles sliced in an omelette Very happy with the product very good, just a little lack of maturity for excellence, very happy anyway Best wishes to the team
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V
Rating: 5 out of 5
Always very satisfied! High quality products
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R
Rating: 5 out of 5
Easy order, fast delivery and flawless truffle quality.
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D
Rating: 5 out of 5
5 stars With scallops sautéed on girolles with cream, morels and your truffles sliced with a mandoline :-))
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J
Rating: 5 out of 5
Very delicious...
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B
Rating: 1 out of 5
No taste
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J
Rating: 5 out of 5
Excellent. Fast, compliant, a delight!
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M
Rating: 1 out of 5
Very small truffles, both white and black.
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Response from Plantin
Hello,
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
M
Rating: 5 out of 5
Very fast shipping
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B
Rating: 5 out of 5
In accordance with my wish. Thank you
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P
Rating: 5 out of 5
Order placed on Saturday, December 20 at 7 PM. Just after a phone call to the store for confirmations (the day and time not ideal for the staff). Very nice. Order shipped on Monday. Received on Tuesday before noon. What to say: Thank you. And when we are so satisfied, we can only give 5 stars. I have a site www.Sabatier-K.com and we have the same policy: satisfy our customers with products made in France and always with a smile. Happy New Year to the PLANTIN team.
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D
Rating: 5 out of 5
Delivery without problems, on time and quality product
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D
Rating: 5 out of 5
First order at Plantin. Very good. Quality products despite the beginning of the season when truffles are traditionally less fragrant. Careful and quality packaging. Bravo Bravo
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M
Rating: 2 out of 5
A large part of the disappointing package had too firm flesh with no taste and was pink.
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Response from Plantin
Hello,
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
You can write to us at [email protected].
Best regards,
The Plantin team
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
You can write to us at [email protected].
Best regards,
The Plantin team
E
Rating: 5 out of 5
Order compliant and delivered quickly. Very happy with the site.
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A
Rating: 5 out of 5
Perfect and ultra-fast delivery
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E
Rating: 5 out of 5
Super quality
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M
Rating: 5 out of 5
Excellent product, fast delivery
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T
Rating: 5 out of 5
Fast and reliable shipping Quality products!! I highly recommend (physical store that reassures)
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V
Rating: 2 out of 5
Frozen truffles with no taste in the 200 grams. Too bad…
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected].
Best regards,
The Plantin team
We are sincerely sorry to learn about your disappointment.
However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.
We would like to discuss with you to better understand your experience and offer you an appropriate solution.
We invite you to contact us at [email protected].
Best regards,
The Plantin team
R
Rating: 2 out of 5
Melano truffle, lacking smell, surprised because Plantin is usually known for its quality. I used to order as a professional, but as an individual, the quality was not up to par.
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Response from Plantin
Hello,
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.
Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.
We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.
We invite you to write to us at [email protected] so that we can review the situation together.
Best regards,
The Plantin team
M
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good evening, I have received the package. I am reserving the product for New Year's Eve with friends. I will keep you informed of the quality. Happy New Year to all the team. Alain MORA
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S
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Fast and careful shipping, product as described
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F
Rating: 5 out of 5
Excellent
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M
Rating: 5 out of 5
always top like my previous orders
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F
Rating: 5 out of 5
Product sent on time and of quality
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C
Rating: 5 out of 5
Everything was perfect!
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