Customer reviews of Plantin

Hello,

We are sincerely sorry to learn about your disappointment.

However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.

We would like to discuss with you to better understand your experience and offer you an appropriate solution.

We invite you to contact us at [email protected].

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.

Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.

We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to write to us at [email protected] so that we can review the situation together.

Best regards,
The Plantin team

Hello,

Thank you for your feedback and for your positive remarks about the quality of the products and the delivery.

Our prices reflect the rarity of truffles, their artisanal harvesting method, as well as the selection, control, and transport requirements related to a fresh and fragile product. However, we understand that this may represent a budget.

We thank you for taking the time to share your opinion.

Best regards,
The Plantin team

Hello,

We are sincerely sorry for this situation and fully understand your dissatisfaction.

Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.

Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.

We remain at your disposal and apologize for the inconvenience caused.

Best regards,
The Plantin team

Hello,

Thank you for your feedback and for your positive remark about the appearance of the truffles.
We are sincerely sorry to learn that two of them were wormy.

Despite careful selection and hand-checking, truffles remain a natural and living product, and unfortunately, some internal defects may not be visible during external sorting.

We fully understand your disappointment and would like to discuss with you to offer you an appropriate solution.

We invite you to contact us at [email protected], specifying your order.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn of your disappointment regarding the truffle foie gras, while thanking you for your positive remark on the fresh truffle.

Since truffle is a natural and delicate ingredient, its aromatic intensity can vary depending on the product and the type of incorporation. Our truffle foie gras recipe is crafted with a focus on flavor balance, so that the truffle complements the foie gras without masking its finesse, which can sometimes be perceived as insufficient intensity according to expectations.

However, we understand your disappointment and wish to discuss with you to better understand your experience and offer you an appropriate solution.

We invite you to contact us at [email protected] so that we can assist you in a personalized manner.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.

A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.

We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).

We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
The Plantin team

Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.

You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.

It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.

We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to contact us at [email protected] to discuss this in more detail.

Best regards,