TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
All reviews
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Sophie G.
Rating: 5 out of 5
My two cats like Tomojo kibbles.
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Response from TOMOJO
That's great Sophie, glad to hear it! ??
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Marina S.
Rating: 5 out of 5
Order processed and delivered very quickly. Very serious. I recommend
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Response from TOMOJO
Thank you for your kind feedback Marina. We are happy to see that you are satisfied! ??
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Marlene
Rating: 5 out of 5
The cat immediately adopted the kibble. Happy with this purchase I will continue to buy it, it will now be the kibble of the house. Respectful packaging and efficient delivery.
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Response from TOMOJO
A big thank you for your message Marlene. If you are happy, we are too! ?? See you very soon at Tomojo!
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Annick F.
Rating: 5 out of 5
Good evening, I appreciated the short delivery times. Good appetite and tolerance of the kibble. TOMOJO meets all the criteria of my approach for respect for the planet. Thank you!!!
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Response from TOMOJO
Thank you for your feedback Annick, it's very kind of you. We are very happy to know that you are delighted! ??
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Damien
Rating: 5 out of 5
The adaptation to the new diet took a little time but now my cat loves his new kibble. Very satisfied.
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Response from TOMOJO
Thank you for your kind message Damien. Indeed, the more time one takes for the dietary transition, the better it is! This is wonderful news. See you very soon at Tomojo ??
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Fanny
Rating: 5 out of 5
Great! Perfect!
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Response from TOMOJO
Thank you for your feedback Fanny and see you soon! :)
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Stéphane R.
Rating: 2 out of 5
I love the concept but... Having strictly followed the transition recommendations between the old and new kibble, the younger of my two cats (a one-year-old Highland Straight) fell ill with diarrhea that stopped as soon as he returned to his normal diet. You can imagine the ordeal with long hair, requiring a bath every day. For this reason, I will not continue (the older one, a 9-year-old British Long Hair, had no problems)
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Response from TOMOJO
Hello Stéphane, we hope your cat is doing better. Some cats are more sensitive than others and the behavior of your younger one can be explained by the neophobia of cats, which is quite common among our feline friends! It is the intestinal system of your cat that firmly defends itself against an organism it does not know: insect protein. That is why we recommend a gentle dietary transition of 2 to 3 weeks, or even longer for the most sensitive cats.
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Michael
Rating: 3 out of 5
The food is good and my cat enjoyed it. Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.
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Response from TOMOJO
Hello Michael, thanks for taking the time to write us a review! We're sorry about the bad experience you had with us :'(. We recently launched our products in the UK and you're right, our French (5 stars) customer service may have some difficulties offering the same service level in the UK. We're on it and action will be taken this summer. We're happy that you loved the kribbles anyway and see you soon!
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Géraldine
Rating: 5 out of 5
We were looking for a very low-allergen diet for our German Shepherd, who is sensitive. We also found with ToMojo an ecological alternative. For now, everything is going well for Bretzel, and she no longer hesitates to eat her portion. Thank you
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Response from TOMOJO
That's great news Géraldine. ?? We are very happy that Bretzel is enjoying herself while thinking of our beautiful planet! ?? See you soon.
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Clare C.
Rating: 5 out of 5
It's a yes from the dogs!!!
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Response from TOMOJO
We are so happy to read you Clare! ?? And we can't wait to see you again! ??
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Laura
Rating: 1 out of 5
Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...
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Response from TOMOJO
Hello Laura, we are very concerned about your feedback and we apologize for this unfortunate experience. A team member will contact you to learn more and help us better understand your cat's reaction. We would also be interested in contacting your veterinarian to learn more; we have no "harmful" ingredients in our composition and are therefore curious about the result of this analysis.
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Adrien M.
Rating: 5 out of 5
It's been at least a year since my dog switched to Tomojo kibble, he is doing very well, still eats it with appetite, and is stable on the scale. I am very satisfied.
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Response from TOMOJO
This is great news Adrien! We can only be delighted! We can't wait to see you again! ??
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Josiane R.
Rating: 4 out of 5
Good but too expensive for me. I can't afford to only give these kibbles to my cats.
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Response from TOMOJO
Thank you very much for your feedback Josiane. Indeed, insect flour is still a significant cost, as this market is still quite underdeveloped. However, we are looking forward to seeing you again! ??
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Fiona B.
Rating: 5 out of 5
The cats seem happy. No difficulties in adopting them. The delivery is very very efficient.
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Response from TOMOJO
A big thank you for your feedback! Happy to see that you appreciate our kibbles! ??
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Ee
Rating: 5 out of 5
Our cats love them! Fast and efficient delivery
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Response from TOMOJO
Thank you very much for your message, we are delighted to read you! ??
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Sarah
Rating: 4 out of 5
Easy order on the site. Delivery in 3 days. Our dog is allergic to meat and fish and could not tolerate the hypoallergenic kibbles (including those from veterinarians). She jumped on these from the first day and has had no allergy issues since. For me, the only (slight) downside is the palatability: after the novelty wears off, our dog tends to snub them and only eats them when she is really very hungry!
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Response from TOMOJO
Thank you for your feedback Sarah! It is a great joy to hear from you! ?? Some animals are more difficult than others, don't lose hope! ??
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Vaslin
Rating: 5 out of 5
Quality and eco-friendly kibbles. And my dog Limbo loves them!!
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Response from TOMOJO
Thank you very much for your feedback! And yes, quality kibble is good, but if it's good for our beautiful planet, that's even better! ??
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Yana
Rating: 5 out of 5
Excellent responsible kibbles for dogs. Muscular and happy hunting dog, never refusing his meal. It smells less like a wild animal in the house since the kibbles are no longer made from classic meat. We are very happy.
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Response from TOMOJO
Thank you for your kind message. That's great news! We can't wait to see you again at Tomojo! ??
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Julie G.
Rating: 4 out of 5
I am very satisfied with the kibbles, they fit perfectly. Note: I did not give 5 stars because two of the bags ordered opened shortly after receiving them. I live in Switzerland and it is possible that they were somewhat mishandled during transport.
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Response from TOMOJO
Thank you Julie for your kind message. We are happy to see that you like our kibble and sorry that your bags were mishandled during transit. See you soon! ??
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Anne
Rating: 4 out of 5
For now, my cat has adapted well and loves the mix of kibbles we offer him (old + new), we are considering switching to a subscription although the 7 kg format seems large to us and we are afraid that: 1/ the end of the kibble bag will no longer be accepted by the cat 2/ the proposed delivery frequency may be too high compared to our cat's consumption and that we have no choice but to switch to the more expensive 1.5 kg packs.
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Response from TOMOJO
Thank you for your feedback Anne! But don't worry, we have just launched our new 2.5-kilo bags of kibble, this could be a great alternative to your concern. We can't wait to see you again! ??
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Ludmilla
Rating: 5 out of 5
For our royal bourbon who tended to have a difficult transit, Tomojo seems to suit him perfectly! Our two dogs eat them without hesitation. I can't wait to receive the treats!
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Response from TOMOJO
Thank you for your message Ludmilla! We are very happy to hear from you and to see that your pups are enjoying themselves!
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Sylvie P.
Rating: 5 out of 5
My very picky cat accepted them well!!
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Response from TOMOJO
That's great Sylvie! Thank you for your feedback, we are delighted to hear from you. ?? See you very soon!
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Pierre G.
Rating: 5 out of 5
Fast delivery, fair price, my dog is a fan of the kibbles.
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Response from TOMOJO
Thank you very much for your message Pierre! We can only be delighted by your feedback! We look forward to seeing you again.
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Alexandre M.
Rating: 5 out of 5
I decided to let my two cats try the insect kibbles, very nutritious, this food has just been recently authorized in Europe for humans. Initially, it is better to mix them with conventional kibbles to gradually introduce them. The delivery is fast, the only issue concerns the carrier who does not seem to understand the difference between a billing address different from the delivery address. And we cannot validate the destination change form on their site, even though all fields are filled out correctly. Obviously, this does not affect the quality of the product, but I have reported this anomaly to the supplier.
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Response from TOMOJO
A big thank you for your feedback Alexandre. ?? We are delighted to collaborate with you and to see that our kibbles please you! Our apologies for this delivery issue. We look forward to seeing you again at Tomojo! ??
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Corinne C.
Rating: 5 out of 5
Excellent, my cats love it
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Response from TOMOJO
That's great Corinne! Very happy to know that your kitties are enjoying themselves! See you very soon at Tomojo.??
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Marine M.
Rating: 5 out of 5
Happy to have found eco-friendly kibbles that respect my values and my cat's health. I contacted my veterinarian who discovered your kibbles and found them to be of very good quality. He is now following his first TOMOJO cat. Thank you.
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Response from TOMOJO
Thank you for your feedback Marine. Indeed, finding quality kibble for your cat is good, but if it's eco-friendly, that's even better! ????
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M. T.
Rating: 5 out of 5
Impeccable sales site, delivered quickly and above all my cat loves this kibble, more than the previous ones, in fact. Adopted!
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Response from TOMOJO
Thank you very much for this nice message Adrien! We are happy to read from you and see that your cat is enjoying himself. We can't wait to see you again. ??
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Cat
Rating: 5 out of 5
My two cats had no problem adapting to this new kibble.
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Response from TOMOJO
Thank you for your kind message! We are delighted to see your happy cats! See you very soon. ??
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Sofia E.
Rating: 1 out of 5
I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.
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Response from TOMOJO
Thank you Sofia for your feedback. We are really sorry to read this. Indeed, some cats can be more sensitive than others. We therefore advise you to extend your dietary transition over 1 to 2 weeks. Go gradually, your kitty will surely get used to it better. Please keep us updated on the progress of the situation. Have a nice day! ??
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Ghislaine
Rating: 3 out of 5
Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.
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Response from TOMOJO
Thank you for your feedback Ghislaine. Don't worry, your dog can indeed eat our kibble. Our website has not yet been updated. If your dog weighs a little more than 2kg, its daily ration should be between 100g and 120g. Regarding your subscription, you will receive an email with a video explaining how to choose the frequency of kibble delivery. See you very soon at Tomojo!
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Moreau D.
Rating: 5 out of 5
Everything is perfect! 1 The notice for the dietary transition is easy to follow and shows great pedagogy. 2 Our cat loves the kibble 3 The delivery is super fast and yet.... our address is not easy to find Just a big thank you
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Response from TOMOJO
We are happy to hear from you Damien, thank you for your message. If you are happy, we are too! We look forward to seeing you at Tomojo! ??
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Mala
Rating: 1 out of 5
My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.
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Response from TOMOJO
We are truly sorry to read this, Mala. Can you give us more information about your cat? Don't forget that a veterinarian is available for subscribed clients and can give you good advice! Feel free to leave us your contact details so we can reach out and discuss this with you. Again, we are sorry to hear this, and we sincerely hope that your cat is doing better.
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Brigitte
Rating: 4 out of 5
Zoé has gotten used to the kibble but she prefers the pâté.
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Response from TOMOJO
Thank you Brigitte for your message. ?? We are happy to see that Zoé enjoys our kibbles! By the way, we are in the process of formulating a pâté recipe! Zoé will be able to taste it! ??
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Legally B.
Rating: 5 out of 5
The cat loves them a lot, the veterinarian approves! What more can I say?
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Response from TOMOJO
Thank you very much for your feedback Brune. Happy to see you satisfied with our kibbles! ??
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Guillemin F.
Rating: 5 out of 5
Satisfied with the little treats for my cat.
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Response from TOMOJO
It's great that your cat is enjoying Guillemin!?? Thank you for your message and see you soon!
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Laurène
Rating: 5 out of 5
Fast delivery, kibble appreciated immediately and customer service close to answer questions!
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Response from TOMOJO
Thank you for your kind feedback Laurène! It's always a pleasure to read you! We look forward to seeing you again at Tomojo!??
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Jared M.
Rating: 5 out of 5
Easy to use service even with language barrier and my dog ADORES this food! It's also cheaper than any of our previous options for him. Added bonus - significantly less gas from said dog. Winning all round!!
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Marine B.
Rating: 4 out of 5
It's a first for my little one. He has food allergies so I wanted to test the insect-based kibble. At first, he wasn't thrilled, but over time he eats them without any problem. We'll see over time if this can calm his allergies. I'm keeping my fingers crossed. Just one downside. Too bad there is no closure system for the package. I recommend Tomojo!!!!
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Response from TOMOJO
Thank you for your feedback Marine. We are delighted to see that you like our kibble! ?? Regarding the sealing of the packaging, we take what you tell us into consideration! See you soon at Tomojo! ??
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Cloée L.
Rating: 5 out of 5
very good kibble to recommend my cats since he eats it more than food allergies
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Response from TOMOJO
Thank you for your great message Cloée! It's awesome that your kitties no longer have allergies! We can't wait to see you again! See you very soon! ??
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Nate
Rating: 5 out of 5
My cat loves these kibbles so much that he doesn't want to hear about the meat ones anymore. My wallet prefers them too!
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Response from TOMOJO
Haha that's great news Nate! We are always happy to see that your cat friends are enjoying themselves! ?? And I also think the planet will thank you! ??
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