TOMOJO consistently delivers fast and reliable service, with many reviews noting ultra-fast or very fast delivery and orders fulfilled as requested, often accompanied by smooth, hassle-free repeat orders and easy subscription options. Customers praise the product quality and palatability, with pets loving the kibble and treats, digestive improvements, shiny coats, and visible energy, along with positive feedback on packaging and the range of options that suit dogs and cats alike. The store earns strong praise for responsive, helpful customer service and flexible ordering features that allow adjustments to quantities, delivery dates, and start times, all contributing to a dependable, long-term relationship. Notable strengths include easy navigation of the platform, clear value in the French-made options, and consistent, dependable delivery across domestic and international shipments.
All reviews
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Laurent
Rating: 5 out of 5
our cat loved it!
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Response from TOMOJO
Thank you Laurent for your feedback, it's great that your cat enjoys eating our kibbles!??
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Patrick G.
Rating: 5 out of 5
Hello The kibble has satisfied us but we should have bought a bigger bag rather than 4 small ones, it would have cost us less. Best regards
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Response from TOMOJO
Thank you Patrick for your feedback. If you like our kibble, we can only be delighted! ?? And indeed, next time take a bigger pack, it will be cheaper for you and last longer! ?? See you very soon!
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Christine C.
Rating: 5 out of 5
Very good order tracking -
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Response from TOMOJO
Thank you Christine for this feedback. We are happy to see that you are satisfied! ??
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Émilie
Rating: 5 out of 5
we tested the discovery pack. the cat loves it. we will surely alternate with other kibble (to not tire the kidneys)
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Response from TOMOJO
Thank you Émilie for your message! We are happy to see that you like our kibble! ??
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Carlos B.
Rating: 5 out of 5
Good nutritional and environmental rating
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Response from TOMOJO
Thank you very much for your kind message Carlos! ??
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Danielle D.
Rating: 5 out of 5
Very good order tracking and fast delivery.
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Response from TOMOJO
A big thank you Danielle for your message. If you are happy, we are too! ?? Have a nice day!
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Valerie M.
Rating: 5 out of 5
Very easy to use site, fast delivery and the products are very appreciated by our cats.
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Response from TOMOJO
Thank you very much Valérie for your feedback. We are delighted to hear it! ??
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Pénélopev
Rating: 5 out of 5
Tomojo is a revolutionary brand! For my part, it has all the qualities necessary to seduce me. The packaging is particularly appealing, the kibbles seem to delight my cat and I won't even mention the little treats! Their slogans, their values, their products... EVERYTHING IS PERFECT.
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Response from TOMOJO
A big thank you for your lovely message Pénélope. ?? If you are seduced by our kibbles, our treats, and our values, we can only be delighted! We look forward to seeing you at Tomojo! See you soon. ??
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Sophie G.
Rating: 4 out of 5
My cat loved it, too bad there is gluten in the treats. I would have liked to have the exact composition of the kibbles because it is not indicated in the discovery box. Otherwise, I loved the little gift ?? added to the box.
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Response from TOMOJO
Thank you Sophie for your feedback. It's great news that your cat enjoys our kibble and treats! Don't hesitate to take a look at our website, you will find the composition of our kibble there. See you very soon.??
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Aurore
Rating: 5 out of 5
The cat is asking for its kibbles and digests them very well. Delivery, packaging okay. All that remains is to find them in a store near me and everything will be perfect. I recommend.
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Response from TOMOJO
Thank you very much for your kind message Aurore. ?? We are very happy to see that our kibbles please you and that your cat is doing wonderfully. ?? We look forward to seeing you again.
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Nath B.
Rating: 2 out of 5
My dog has very soft stools, 10kg of kibbles that I don't know what to do with.
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Response from TOMOJO
Thank you for your feedback Nathalie. Indeed, some dogs are more sensitive than others, I would then advise you to go slowly with our kibble. Your dog may need more time to adapt to its new diet! ?? Don't lose hope! ?? We remain at your disposal if you have any questions.
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Stephanie
Rating: 5 out of 5
My cat loves its kibbles!
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Response from TOMOJO
That's wonderful news Stéphanie! ?? We look forward to seeing you, see you soon.
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Darinka A.
Rating: 5 out of 5
I appreciated the speed of delivery but my dog does not like the kibbles! It will take patience - and for him to be really hungry - for him to get into it ...
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Response from TOMOJO
Thank you for your feedback Darinka. Don't lose hope! With a little time your dog will come to appreciate our kibble, some just need more time! ?? Keep us updated on the progress of the situation. See you very soon. ??
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Thomas P.
Rating: 4 out of 5
One of my three cats is turning its nose up at the insects (for now) but for the other two, the transition went smoothly.
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Response from TOMOJO
Thank you for your feedback Thomas. ??Don't panic, some cats need more time to adapt to new kibble. Don't lose hope and feel free to keep us updated on the progress of the situation! ??
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Cyga F.
Rating: 5 out of 5
My dog loves it and I love the concept and the smell of these kibbles. You should launch a range of aperitif biscuits for dog owners)))) Bravo, girls.
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Response from TOMOJO
Thank you very much for your feedback Cyga. We can only be happy to know that you appreciate our kibbles. ?? And thank you for the idea of the aperitif biscuits haha! ?? See you soon at Tomojo.
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Olivier B.
Rating: 5 out of 5
Tasted and approved by our cat. No problem ordering or upon receipt. Very colorful and nice packaging, it changes... we will probably subscribe to the service.
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Response from TOMOJO
That's great Olivier! Thank you for your kind message. If you are satisfied, we are over the moon! ?? And yes, indeed, don't hesitate to subscribe, you will gain 10% on each order. See you very soon.??
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Branchut J.
Rating: 5 out of 5
Quality, delivery, packaging, everything is top-notch! And what a brilliant idea to use insect proteins!
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Response from TOMOJO
Thank you for your feedback Julia :) , see you very soon !
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David
Rating: 5 out of 5
Finally healthy kibbles for our pets. Beautiful, less smelly poops and they love these kibbles. Moreover, less impact on the environment. The price is a bit high but with success, I hope the quality will remain the same and prices will drop. To be continued... In any case, thank you for your involvement.
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Response from TOMOJO
And yes David, it's true that the stools ?? are less odorous because digestion is much better. We are happy to have you with us! We are here if needed, see you very soon :)
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Michel
Rating: 5 out of 5
Very good taste ?? I recommend.
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Response from TOMOJO
Thank you very much for your message Michel. We are happy to see that you like our kibble! ??
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Nathalie T.
Rating: 4 out of 5
Of our 3 cats (an old one of 12 years and 2 females of 2 years), only the little ones appreciate them, so I will continue.
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Response from TOMOJO
Thank you Nathalie for your feedback. It's great that your two little cats enjoy our kibble! We can't wait to see you again! See you soon. ??
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Laurence M.
Rating: 5 out of 5
Fast delivery, our cat loves its new kibbles, perfect!
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Response from TOMOJO
This is great news Laurence! ??Thank you for your message. If your cat loves our kibble, we can only be delighted! See you very soon.
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Fabienne C.
Rating: 1 out of 5
My two cats are turning their noses up at the kibbles even though I followed the instructions by mixing two-thirds with one-third, my cats jumped on it right away and then they vomited everything, since then they don't want any more, I have since added other kibbles to the mix but they are demanding to eat, they are hungry! I will persist because I am convinced that this food is healthier and more eco-friendly.
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Response from TOMOJO
Thank you for your feedback Fabienne. It's a shame that your cats are turning their noses up at our kibble. But don't lose hope! Continue the dietary transition, feel free to make it last longer, some cats are more sensitive. Start with just a few kibbles and gradually add more. Keep us updated on the evolution of the situation! Have a great day and see you soon!
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Stéphanie G.
Rating: 5 out of 5
Very good initiative! My cat hasn't noticed any difference with its other kibbles.
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Response from TOMOJO
Thank you for your kind message Stéphanie. That's great news! We can't wait to see you again. See you very soon.
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Riviere M.
Rating: 5 out of 5
Everything is perfect, and the idea of insect kibbles while preserving the planet is excellent.
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Response from TOMOJO
Thank you very much for your message Monique. We are delighted to see that you embrace the Tomojo concept! ??
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Famille L.
Rating: 5 out of 5
Nothing to say! Very good service from start to finish.
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Response from TOMOJO
A huge thank you for your lovely reviews. We can only be won over by this kind message. We will see you very soon! ??
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Léa M.
Rating: 5 out of 5
Fast delivery, very good products my cats love, eco-friendly packaging, I love it!
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Response from TOMOJO
Thank you again Léa for your kind messages. We are very happy that you appreciate our service and our kibble. We look forward to seeing you again. ??
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Tina
Rating: 5 out of 5
Fast delivery and the customer service is efficient and responsive!
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Response from TOMOJO
Thank you for your message Tina. We are delighted that you like it! ?? See you very soon!
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Christopher
Rating: 3 out of 5
Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of days. Great idea but unfortunately the cats just didn't take to the new food. Excuse my rough translation, Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of several days. Excellent idea but unfortunately, the cats just didn't take to the new food.
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Response from TOMOJO
Thank you for your feedback Christopher. ??Don't lose hope! You should try to make the transition last longer. Feel free to come back to us to let us know how things are going. See you soon !??
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Olivier F.
Rating: 4 out of 5
Service rather good, fast delivery, logical price.
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Response from TOMOJO
Thank you very much Olivier! If you are happy, we are too! ??
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Melissa
Rating: 5 out of 5
Saw this advertised on Instagram, and while the product and website is all in French I easily managed to order a bag of cat food which arrived at my U.K. flat the next day. I was very impressed with the shipping. Ingredients are listed in English on the bag and my cat seems to like the food! I tend to feed him a mixture of different cat food brands so this is an interesting and healthy addition to his dry cat food mix. Really like the product. One suggestion: if you're advertising to an English market it might be a good idea for the website and emails to be in English. Luckily I studied French for a long time so I'm happy to engage, but not all Brits may feel the same.
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Juliette D.
Rating: 4 out of 5
Very good. Bag composition table included. The only thing is that one of my cats doesn't digest them well.
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Response from TOMOJO
Thank you for your feedback Juliette. We are delighted that you appreciate Tomojo's values! ?? Some cats are more sensitive than others and need more time to adapt to a new diet, don't lose hope, you just need to be patient! ??
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Audrey T.
Rating: 5 out of 5
Excellent service from this company and my dog really enjoys this product. More expensive than our usual but it is not bulked up with low quality content like many dog foods are. I like to feel that, even in a small way, my dog and I are contributing to protecting the environment, too.
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Response from TOMOJO
A big thank you for your kind feedback. ??Unfortunately, insect powder is still an expensive product. But we are very happy that your dog likes our kibble and is doing something for the planet ! ???? See you soon !
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Mme C.
Rating: 5 out of 5
Dogs are happy. And yet I switched from homemade food to kibble because I have an allergic dog (hot spots). By the way, if you have a dog that has recurring hot spots, supplement with omega 3: impressive results, no more hair loss or hot spots. I took a small bag to test it and since it went well, I switched to a subscription. Well-balanced product. A team that listens, good exchanges. I recommend!
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Response from TOMOJO
Thank you very much for your message Olga, and thank you for your advice! ?? We are delighted that your dogs enjoy our kibble and that they are having a great time. ?? We look forward to seeing you again very soon.
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Marie-Paule S.
Rating: 5 out of 5
I am satisfied with the product, my cats empty their ration every day with appetite. I just hope that the price will decrease over time. I completely trust you on the quality of the product. I support your approach because I am aware of the planet's problems and I want to do my best despite my small income. One negative point, the delivery: I found my package thrown over my fence into my flower pot, in the rain, the cardboard was soaked, luckily there were two packages. Best regards MPS.
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Response from TOMOJO
Thank you for your message Marie-Paule. ?? The price is an area for improvement for this year 2021, as the price of insect flour is more expensive than meat-based flours. We hope that the development of this market will lower prices. Furthermore, we are sorry that you had an issue with the delivery, we will mention it to our teams. We are still delighted that your cat enjoys our kibble. ??
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Sabine
Rating: 5 out of 5
My golden loves it, this kibble suits him perfectly, being fragile his stomach and intestines have also validated it, his transit has been perfect since. Plus, personally, I find that this kibble smells so good of Provence herbs... Okay, I also tasted one, out of curiosity, and seriously it was good! I am vegetarian and I find it important to feed my dog properly, without cereals, etc... After a move, I couldn't find a store to buy his old kibble, I wanted to try this new solution whose principles I like a lot and I am happy with it. I recommend it for multiple reasons including quality and ethics. Justy thanks you too! ;)
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Response from TOMOJO
A huge thank you for your support Sabine and Justy! ?? We are very happy that both of you enjoyed our kibble. ?? Indeed, they are very well assimilated and thus, digestion is facilitated! We can't wait to see you again, very soon.
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Manon B.
Rating: 4 out of 5
Very good! However, it would be great to make kibble for small dogs. I won't be able to buy more for now because the kibble is too
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Response from TOMOJO
Thank you for your feedback Manon. We have taken your comment into account and we will pass it on to our teams. We will not hesitate to keep you informed if new kibble arrives! ??
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Estelle M.
Rating: 5 out of 5
Super fast shipping! I had taken a discovery pack, and my cat jumped on it (even though he is super picky) Thank you Tomojo! I am happy to be able to make a small gesture for the environment and for my cat.
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Response from TOMOJO
This is great news Estelle! ?? We are delighted that your cat enjoys our discovery box and thinks about the planet! ?? See you soon.
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Francesca B.
Rating: 5 out of 5
Excellent product, both cats and dog ADORE the Tomojo food. We are ever so grateful to Tomojo for helping us drastically reduce our pets' carbon footprint and making the world a better place!
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Response from TOMOJO
A big thank you Francesca! You have understood all the values we wish to convey, and moreover, we are delighted that your pets like our food.
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Ef
Rating: 5 out of 5
Our cat gives it 5 PAWS! It is delicious. We use the treats as a dessert, or a topping, and the dry food is excellent, our fussy cat never has enough of it. Full of vitamins after a hard winter, great product.
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Response from TOMOJO
We are very pleased that you like our kibbles and treats! Thank you for your feedback. ?? Can't wait to see you again!
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Lionel
Rating: 5 out of 5
The kibble was adopted in a few days by our two cats who are usually picky, they haven't gotten tired of it since.
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Response from TOMOJO
That's great Lionel! ?? If your kitties love our kibble, they will also adore our Moush treats. See you soon! ??
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