TOMOJO consistently delivers fast and reliable service, with many reviews noting ultra-fast or very fast delivery and orders fulfilled as requested, often accompanied by smooth, hassle-free repeat orders and easy subscription options. Customers praise the product quality and palatability, with pets loving the kibble and treats, digestive improvements, shiny coats, and visible energy, along with positive feedback on packaging and the range of options that suit dogs and cats alike. The store earns strong praise for responsive, helpful customer service and flexible ordering features that allow adjustments to quantities, delivery dates, and start times, all contributing to a dependable, long-term relationship. Notable strengths include easy navigation of the platform, clear value in the French-made options, and consistent, dependable delivery across domestic and international shipments.
All reviews
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Greg
Rating: 5 out of 5
I bought the treats and my dog loves them. The size is perfect because they are not too big so I can give him several while playing rather than him gulping down a single snack in two seconds.
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Response from TOMOJO
That's great Greg! Thank you for taking the time to give us this feedback. We remain at your disposal if you have any questions :)
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Camille C.
Rating: 1 out of 5
My cat stopped eating for 2 whole days until I deigned to buy him his old kibbles again. To avoid waste, I mix the two products, but it would be interesting to resume your formula to add flavor. Why not add cricket, it has a shrimp taste. Anyway, I saw 'duck fat' in the composition and I find your ad a bit misleading, so I will not repurchase, especially given the price. Too bad, the idea is good!
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Response from TOMOJO
Hello Camille, we are sincerely sorry to hear that, but it is thanks to your feedback that we can improve! It is indeed important to make sure to mix the two kibbles at first, and to do it gradually. (2 to 3 weeks are necessary for the most sensitive cats). Regarding duck fat, we indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties incorporating it into our production chain, as well as sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. I remain at your disposal for any other questions or comments from you.
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Patty
Rating: 2 out of 5
Unfortunately, my cat does not digest these kibbles... she vomits them even though she has never had any food issues and the transition was made slowly... This is really too bad because the product seems great, the kibbles do not smell bad unlike most others that can be found on the market, the packaging is not plastic.
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Response from TOMOJO
Hello Lorraine, thank you for your comment, it is thanks to your feedback that we can improve, the dietary transition is important for cats that are not familiar with insect protein. A team member will contact you shortly about this and try to better understand your experience!
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Gilles
Rating: 5 out of 5
Dogs love it!
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Response from TOMOJO
Very happy to hear that, thank you for your feedback Gilles ! ??
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Ilona
Rating: 5 out of 5
I order Tomojo kibbles for my cat who has protein allergies and can only have novel protein sources. I'm glad I have found Tomojo for insect-based kibbles. The ordering process is easy and the delivery is always quick and prompt. I also like the sustainability of Tomojo.
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Response from TOMOJO
We're so glad to have you on board Ilona ! Many thanks for your feedback. We're so happy to hear that your sensible cat found our kibbles :) See you soon Ilona, we're here if you got any questions ??
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Pierre-Claude B.
Rating: 5 out of 5
Fast delivery, in accordance with the order. The cats love these kibbles. It's good for the planet. What else?
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Response from TOMOJO
Thank you for your compliments Pierre-Claude! We hope to see you again very soon!
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Vw
Rating: 5 out of 5
My 17-year-old cat has gastric and digestive issues. He literally jumped on them when I gave him some for the first time. Everything is fine, he enjoys them without any problem ????
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Response from TOMOJO
That's very good news! Our kibbles are formulated without cereals and are very easily digestible by your cat, even if he is very sensitive. We hope to see you again very soon.
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Samantha
Rating: 5 out of 5
Very well-made site, easy to order, fast delivery and very practical tracking of the delivery, I recommend!
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Response from TOMOJO
Thank you for your feedback Samantha, we are delighted if everything went well, we remain at your disposal if you have any questions!??
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Andre F.
Rating: 5 out of 5
My cat seems to like these kibbles.
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Response from TOMOJO
Here's some good news! Thank you Andre.
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Erwan G.
Rating: 5 out of 5
Fast delivery, responsive customer service. The only small downside: changing the delivery date to the current date does not work (hence the call to customer service). Either it needs to be fixed, or do not allow choosing this date :).
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Response from TOMOJO
Thank you for your message and your trust Erwan! You changed the delivery date from one day to the next and that is why our system recorded 2 orders! We remain at your disposal if needed??
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Philippe J.
Rating: 5 out of 5
My dog loves it, it's perfect. Thank you.
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Response from TOMOJO
Very happy to have you with us Phillipe, we are not far if you need us or have a question to ask!
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Meline
Rating: 4 out of 5
The order service is very responsive delivery in 48h
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Response from TOMOJO
The team is on deck to support you as best as possible during this period Meline, thank you for your message!
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Jocelyne V.
Rating: 4 out of 5
I haven't tasted the kibbles, but they seemed very appetizing. Unfortunately, out of my 3 cats, only one accepted to eat them. The others turned their noses up. With one voice against two, despite my favorable opinion I cannot proceed. I wish you much success as I find the principle very interesting. J. Verdure
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Response from TOMOJO
Hello and thank you Jocelyne, That's curious! A team member will contact you to try to better understand your experience.
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Sarah C.
Rating: 5 out of 5
An innovative concept, a clear site, fast delivery and a good product (at least, appreciated by my cat!).
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Response from TOMOJO
Thank you for your comments Sarah! We are doing everything to serve you as best as possible!
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Luc C.
Rating: 5 out of 5
Thank you for the quality, for the digestibility, my Roky who is 11 years old this month is doing well thanks to your kibbles.
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Response from TOMOJO
Great Luc! We are really happy to read that! Our kibbles are grain-free and made with a limited number of food allergens (no gluten, wheat, corn, soy, egg, fish, dairy products) and highly digestible and tasty ingredients (insects, pectin, spirulina). We'll see each other very soon.
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Françoise B.
Rating: 3 out of 5
I like it... Well, I like the concept. But my two feline companions did not approve... Even mixing it with their usual kibbles, these little rascals manage to sort it out with the tip of their tongue, not without giving me a murderous look in the process!
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Response from TOMOJO
Hello Françoise, thank you for your encouragement! The rascals! Even with a serious dietary transition, it can happen that our kibbles are simply not to your felines' taste. We will soon expand our cat range! We will be sure to contact you about this.
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Miguelina
Rating: 5 out of 5
Very fast delivery
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Response from TOMOJO
Thank you for your positive feedback Miguelina, it is important for us to deliver your kibble on time!
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Charry M.
Rating: 5 out of 5
very good ecological product respectful of the planet cooked at low temperature... what more could you ask for dogs and cats love it
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Response from TOMOJO
Thank you for your encouragements Marie José! And thank you for your involvement in the community! We are happy to count you among us, see you very soon!
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Pierre M.
Rating: 5 out of 5
Best kibbles for cats, recyclable packaging, everything is great. Highly recommend.
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Response from TOMOJO
Thank you Pierre! As I said just below, the packaging of our bags from 1.5kg to 12kg is made from bio-sourced plastic from sugarcane residues with a corn starch film! They are biodegradable and recyclable of course :)! We hope to see you again very soon!
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Bernard P.
Rating: 1 out of 5
Packaging too luxurious for a bio product My cat doesn't like them, yet a cat from the shelter is not picky with low-cost kibbles?
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Response from TOMOJO
Thank you for your feedback Bernard, it is thanks to it that we can improve, I am not sure I fully understand the meaning of the word 'luxurious' here though. The packaging of the 1.5kg to 12kg bags is made from biosourced plastic based on sugarcane residues with a corn starch film. These biodegradable packages are necessary for our planet, even if they are more expensive than a standard plastic bag!
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Ag J.
Rating: 5 out of 5
Super good and delicious. Plus my cat is glad that her ecological pawprint is much smaller than other felines'. :)
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Response from TOMOJO
Many thanks :) There is no planet B! If we chose insects as the basis of our recipe, it is also because their production uses few of our precious natural resources. In fact, it requires less agricultural space, much less water and emits less greenhouse gas than any conventional intensive meat production, for an equivalent quantity of protein. It also does not require growth hormones nor antibiotics. ????
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Anne
Rating: 3 out of 5
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
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Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
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R F.
Rating: 5 out of 5
My 2 dogs love them. They used to eat their kibbles without apparent pleasure now they demand them
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Response from TOMOJO
Here’s some good news Régine! We are delighted to learn that our kibbles delight your dogs, we remain at your disposal if needed ????
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Amandine B.
Rating: 5 out of 5
Great brand with a nice ethic and very fast shipping! (Order placed on Monday morning received on Tuesday afternoon)
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Response from TOMOJO
Thank you for your feedback Amandine, we know how important it is for you to have your kibble on time for your furry friends!
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Lucie P.
Rating: 5 out of 5
Great delivery for our super Tomojo kibble. The dogs will welcome the delivery person themselves!
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Response from TOMOJO
Hello Lucie, thank you for your message, we are delighted to hear it. We will still add a note for our delivery person. You never know... ! ????
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Mp C.
Rating: 5 out of 5
super efficient : - ) and top
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Response from TOMOJO
Thank you very much for your comment, we hope to see you again very soon :) ??
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Melinee
Rating: 5 out of 5
Very fast delivery, 5-star service.
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Response from TOMOJO
We are happy to hear from you Melinee! Our team is on deck during this period to provide you with the best possible experience :)
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Anne-Françoise D.
Rating: 5 out of 5
Practical and efficient... ??????
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Response from TOMOJO
Thank you for your review Anne-Françoise, we are doing our best to serve you even during this period, see you very soon! ??
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Sophie G.
Rating: 5 out of 5
My two cats and my dog love the insect kibble from Tomojo. The transparency about the manufacturing and the sourcing of the ingredients is reassuring. I gladly support such beautiful initiatives, good for the planet and respectful of the health of our pets! I recommend.
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Response from TOMOJO
Thank you for your message and your encouragements Sophie, We are totally aligned! ???? If you have more specific questions, feel free to ask them directly to our veterinarian at [email protected]!
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Eric H.
Rating: 5 out of 5
Perfect, fast, great.
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Response from TOMOJO
Thank you for your feedback Eric, we are doing our best to serve you even during this period! ??
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Paul R.
Rating: 5 out of 5
My dog appreciates them and I am very happy to have found an ethical alternative to kibble made from meat from intensive farming.
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Response from TOMOJO
Thank you for your feedback, we are very happy to have you with us Paul! ????
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Eric S.
Rating: 5 out of 5
The cats loved the kibble. Unfortunately, the dog had a harder time getting used to it. But after a little adjustment period, she ate it all. Having only tried with the small sample bags, I can't speak for the long term.
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Response from TOMOJO
Thank you for your review Eric, you are right, it is important to respect a transition period for your dog to get used to the kibble! If you want to try with more kibble, we are at your disposal to assist you in this process. ??
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Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
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Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
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Client
Rating: 5 out of 5
My three cats really enjoyed it.
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Response from TOMOJO
Here's some good news! ?? Thank you for your feedback Eva and see you very soon!
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Gabrielle B.
Rating: 5 out of 5
Kibble received quickly, package in very good condition. Our dog immediately adopted his new kibble. The plus for us, the smell is much more pleasant than the old one.
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Response from TOMOJO
We are happy to hear that Gabrielle! Our team is on deck to assist you in changing your dog's diet, feel free to contact us :)
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Karine
Rating: 2 out of 5
For a first time, this is not great in terms of delivery time. Poor logistics, poor organization... As for the product, one of my cats likes it, the other does not. Could do better!
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Response from TOMOJO
Hello Karine, thank you for your comment! It is also thanks to your feedback that we can improve. As I explained to you by email, this period of health crisis forces us all to change our work organization, and it may happen that deadlines are a few days longer. We thank you for your understanding!
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Mme C.
Rating: 5 out of 5
Samples received quickly and kibble well accepted by my cats. Just the price that remains a bit too high for my budget in bulk packaging. Too bad.
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Response from TOMOJO
Thank you for your message Cécile. It's great news that your cats enjoy our kibble! ?? As for the price, insect flours are still very expensive on the market and we hope that its evolution will allow us to lower our prices. Fingers crossed! ??
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Alice L.
Rating: 5 out of 5
Perfect! I'm super happy, the product is great, my cat loves it, and the packaging is super pretty. Very satisfying to participate in the double impact. I recommend.
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Response from TOMOJO
Great! Thank you for your feedback Alice. We are delighted to hear that our kibble is part of your cat's diet! See you very soon ????
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Beverly O.
Rating: 5 out of 5
Great product, young dynamic team, and extremely pleasant contact.
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Response from TOMOJO
Thank you for your feedback Beverly, we are very pleased! We remain at your entire disposal ??
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Nathalie
Rating: 4 out of 5
I quite liked the concept, my cats appreciated it, I have a Persian and I think it's better that I mix it with his special Persian kibble (anti-hairball).
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Response from TOMOJO
Thank you for your comment Nathalie, you are right to adapt your Persian's diet, purebred cats need special attention regarding their diet!
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