TOMOJO consistently delivers fast and reliable service, with many reviews noting ultra-fast or very fast delivery and orders fulfilled as requested, often accompanied by smooth, hassle-free repeat orders and easy subscription options. Customers praise the product quality and palatability, with pets loving the kibble and treats, digestive improvements, shiny coats, and visible energy, along with positive feedback on packaging and the range of options that suit dogs and cats alike. The store earns strong praise for responsive, helpful customer service and flexible ordering features that allow adjustments to quantities, delivery dates, and start times, all contributing to a dependable, long-term relationship. Notable strengths include easy navigation of the platform, clear value in the French-made options, and consistent, dependable delivery across domestic and international shipments.
All reviews
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Nadine
Rating: 5 out of 5
My little cat is enjoying the Tomajo kibbles.
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Response from TOMOJO
Thank you Nadine, see you very soon with your cat then? ?? We are here if needed, don't hesitate :)
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Lau C.
Rating: 5 out of 5
Great, fast delivery, according to my dogs the kibble met their expectations. I'm finishing my bag and I think I'll reorder.
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Response from TOMOJO
We can't wait to see you with your dogs! ?? Don't hesitate to subscribe to benefit from -10% on delivery, but also from our dedicated customer service 7 days a week, the direct line with our veterinarian, and many other advantages reserved for subscribers ??
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Nicos406
Rating: 5 out of 5
Always very good quality kibble and very nice packaging, the cat is always very happy, thank you for his little toy, they can't let it go.
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Response from TOMOJO
We are very happy to hear that, thank you for your feedback, we hope to see you again soon to maybe try with more kibble this time! :) ??
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Chloe
Rating: 3 out of 5
The kibble has a nice appearance and smell but since I mixed it with the kibble I was using before, my cat eats less, is it because they are more nourishing? I don't know, we'll see over time with this 7kg bag, which might last me much longer than expected!
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Response from TOMOJO
Thank you for your message Chloé, and yes indeed it is a very plausible lead, our kibbles are more easily assimilated by your cat and the contributions are also multiplied, as they are fully assimilated. Therefore, he will eat less, be sure to follow the transition so that your cat gradually adapts to this new feeling of satiety. We are at your disposal to help you in this process if needed ??
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Éliane
Rating: 5 out of 5
My cat immediately loved this kibble! I'm very happy, thank you.
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Response from TOMOJO
That's great Eliane! We are delighted to hear it, we remain at your entire disposal if needed ??
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F L.
Rating: 5 out of 5
Quality product, very nice packaging and zero waste ;-))
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Response from TOMOJO
???? ! Thank you for your kind words, see you very soon!
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Marc ..
Rating: 5 out of 5
Following a supply issue with small cat toys, my order was delayed. After contacting the Tomojo team, I received free shipping... it's a nice commercial gesture. Thank you again for my cat who loves his little toy and adored the samples.
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Response from TOMOJO
Thank you for your message and your patience Marc, it's completely normal for the gesture :) The most important thing is that you and your cat are satisfied! We hope to see you again soon at Tomojo!
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Anghelliq
Rating: 5 out of 5
Great experience, I discovered this brand on Instagram, and I was skeptical. It's quite surprising as a concept. But being in search of better kibble in every sense of the term for my cat. I took a discovery pack to start and he loved it, so I took the big 7kg bag and luckily, it went without transition! (While I had trouble getting him to swallow other kibble without cereals..) And the subscription program is nice, I took the recommended delay of 3 months between each bag to start. We'll see later to adjust the pace. In any case, the quality is present (yes okay I have never given store brands to my cat, I might have had to, it would have cost me less) but compared to his old brand of kibble I will save money (almost 200€/year) which is not negligible. So everyone is happy.
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Response from TOMOJO
Thank you for your comment! It's a good idea to start with a discovery box if you want to test our products, that way your cat gets used to a small portion of kibble and treats with insect protein. It's then easier to move on to a larger package. And if it helps lighten your wallet while improving your kitty's health, then that's great :) ??
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B.p
Rating: 5 out of 5
Package delivered quickly. Quality product. My 2 cats are enjoying it after 1 or 2 days of adaptation (vomiting at first despite following the dietary transition). I always do the transition to finish my old kibble but they prioritize the Tomojo kibble :-)
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Response from TOMOJO
Happy to hear that your kitties are enjoying themselves! ???? Indeed, the dietary transition is important for the most sensitive cats :), we are at your complete disposal to assist you in this process.
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Sp
Rating: 1 out of 5
I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.
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Response from TOMOJO
Hello Marina, thank you for your comment, it is also thanks to your feedback that we can improve. We have indeed encountered supply issues with our cat toys in addition to the delays considerably extended by COVID (on average, carriers have added 2 to 3 days of delivery time) and we offered you a full refund or 50% of the shipping costs. Your package should not be delayed any longer, we remain at your complete disposal if needed. Please excuse us for this problem independent of our will.
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Marie-Coralie D.
Rating: 5 out of 5
Very happy! Our dog loves his kibble and his coat is much shinier! And we are happy to have a lower environmental impact!
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Response from TOMOJO
We are delighted to learn that our kibble is now part of your dog's diet. We are completely aligned and happy to have you with us :) Thank you for your commitment to our side!
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Anne F.
Rating: 5 out of 5
I had to contact Tomojo by phone and I was very well informed with professionalism and great kindness.
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Response from TOMOJO
Thank you for your message Anne, it was a pleasure to help you, you can also contact us via our social networks and at the email box [email protected] if you have a question or need help, we will always have a solution to offer you :)
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Caroline
Rating: 5 out of 5
Speed and compliance of the order
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Response from TOMOJO
That's great Caroline, thank you for your message, the team is at your disposal if you have any questions!
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Adele C.
Rating: 5 out of 5
Hello, we are happy with the kibble, both cats like it, and their fur is more beautiful, I recommend! Adèle
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Response from TOMOJO
Hello Adèle, thank you for your kind message! We are happy to have you with us and your kitties ??. If you have a question or need help, don't hesitate to reach out to us ??
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Coppens
Rating: 5 out of 5
Great, Roky loves you
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Response from TOMOJO
Thank you for your message Luc :) We are very happy to hear that! One more dog in the Mojo community :) We are at your disposal if you have any questions ??
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M. S.
Rating: 2 out of 5
The two cats don't want it, even after several days of trying. Sorry...
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Response from TOMOJO
Thank you for your comment Sébastien, we are sorry to hear that :( Have you observed a transition period of 2 to 3 weeks? It is important to respect this period for the most sensitive cats. We will contact you to provide our assistance in this regard.
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Jess Y.
Rating: 5 out of 5
Kibble immediately appreciated by the three cats in the house, who were already eating grain-free and high-protein kibble. Very beautiful and soft coat, unchanged compared to the old kibble, so perfect. However, significantly fewer vomiting issues with Tomojo kibble. I am delighted to have plastic-free packages. Thank you <3 It could be nice to schedule subscription deliveries weekly rather than monthly, because where I previously ordered 6/7kg in a month for the 3 cats, they still haven't finished their package after a month! :O They eat significantly less. I noticed a thinning on the most imposing male. Delighted. I recommend these kibbles without hesitation and am happy to contribute to advancing new alternatives.
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Response from TOMOJO
We are delighted to hear that Jess! We thank you for your commitment to our side. It is quite possible to schedule your deliveries weekly rather than monthly Jess, you can do it directly from your subscriber area, or at the time of the order. Do not hesitate to contact us if needed, we are at your entire disposal! ????
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Chagneau
Rating: 4 out of 5
The products please my little one and I am even surprised regarding the treats because usually outside of commercial junk she turns her nose up 😊 However, the price of the discovery box with two poor samples does not seem justified to me. I add that for cats it is even smaller! Needs to be reviewed because it spoils the pleasure of a reasonably ecological purchase and the quality that is really there.
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Response from TOMOJO
Thank you for your feedback Marina! We are happy to hear that your dog loved our treats! Our (old) Dog & Cat discovery boxes consist of 2 cat samples (100g), an original and hypoallergenic cat toy, 1 dog sample (50g), 1 pack of dog treats (150g), and a hypoallergenic soap for your pup. Moreover, all our boxes are prepared with care and a little surprise is slipped inside???? and all for 14.90€. I invite you to try our new discovery boxes, with our Moush treats, you might find more to your liking! ??
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Amelie G.
Rating: 5 out of 5
Delighted with the closeness between the brand and the customer. Original cat toy and madam appreciated the kibble.
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Response from TOMOJO
Thank you for your feedback Amélie, we are happy to have you with us, we hope to see you very soon with your kitty ??
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Frédéric
Rating: 4 out of 5
Product as described, delivery was a bit slow, I appreciated the commercial gesture of refunding the shipping costs.
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Response from TOMOJO
Thank you for your message and your understanding Frédéric :) Indeed, please excuse us for this delay, we are inevitably a bit impacted in our delivery times because of COVID and our partners as well. We hope to see you very soon! ??
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Aurore P.
Rating: 4 out of 5
The delivery person could not deliver my package without my building, I had to go to their depot.
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Response from TOMOJO
We are sorry to hear this Aurore, we have reported this issue to our carrier! If you encounter any further problems of this kind, please do not hesitate to contact us directly :) Thank you for your trust and see you soon.
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Sylvie H.
Rating: 1 out of 5
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
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Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
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Kintzinger-Laurent D.
Rating: 5 out of 5
My two dogs have accepted their new insect kibble well, but not my cats. It is true that cats are more difficult.
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Response from TOMOJO
Indeed, cats are generally more sensitive, you need to be more rigorous than with dogs for the dietary transition to gently get them used to these new kibbles. We are at your disposal to assist you in this process!
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Sylvetta
Rating: 2 out of 5
My dogs and cats did not like it and there are few proteins in %
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Response from TOMOJO
Hello Sylvetta, it's a shame that your animals didn't like them! However, our kibbles are quite well provided with Proteins. Indeed, some kibbles display very high rates (40-45%) but your animal has a hard time assimilating them, the final result is a poor protein rate... We have chosen to put less protein, but of a superior quality, so that your animal assimilates it 100%.
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Céline G.
Rating: 5 out of 5
Correct but a bit expensive. Well accepted. 2 cats.
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Response from TOMOJO
Thank you for your comment Céline, we are counting on the development of the entomoculture branch to lower our prices! We have already lowered our prices by 15% since last year, but we continue our efforts!
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Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
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Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
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Guylaine B.
Rating: 4 out of 5
I am very happy to have taken the step towards proteins not derived from industrial farming, which means animal suffering for me (even if worms are living beings too). However, my cats are having a hard time adapting and are vomiting. I followed the protocol for changing kibble. For now, I am at 1/3_2/3 so only at the beginning. My dog adapted immediately. He loves it.
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Response from TOMOJO
Thank you for your message Guylaine. The dietary transition can take longer in some animals. Don't lose hope, continue your transition, even if it takes a few more days to complete the steps. ?? We look forward to seeing you again. ??
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Geraldine C.
Rating: 2 out of 5
Unfortunately, even though these kibbles are very likely better nutritionally, my cat does not like them at all. I think we might need to add natural flavors to make them more appealing to cats...
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Response from TOMOJO
Thank you for your feedback Géraldine! We are taking note of your comments, we are working on a new recipe more appealing for cats, who are the most difficult to satisfy!
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Alexandra D.
Rating: 5 out of 5
My dog loves them; a small transition period is to be expected though...
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Response from TOMOJO
Hello Alexandra! Thank you for your relevant message, indeed, a period of dietary transition is sometimes necessary for dogs and also for cats! We assist you in this process thanks to our guide and our vet.
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Nicolas B.
Rating: 5 out of 5
Very good, the kibbles are appreciated by the dog and the cat
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Response from TOMOJO
That's great Nicolas, we made the pair! Thank you for your message, we are available if you need anything!!
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Amandine L.
Rating: 1 out of 5
My cat refuses to eat the kibbles
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Response from TOMOJO
Thank you for your comment Amandine, we are sorry to hear that, for cats it is sometimes necessary to respect a transitional period of 2 to 3 weeks by gradually incorporating our kibbles. A team member will quickly contact you to learn more about your experience!
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Baumgarten
Rating: 5 out of 5
Very fast delivery, biodegradable and aesthetic packaging, kibbles appreciated by my dogs who prefer them to their old kibbles (!!), very satisfied. Well done!
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Response from TOMOJO
Thank you for your comment! We are very happy to hear it, please read our packaging carefully as we have included a lot of information, for example, you will find the portions to adjust according to the size and age of your dog! :)
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Comas S.
Rating: 5 out of 5
Satisfied with this order, not all cats like it but I persist
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Response from TOMOJO
Hello Sandrine, we are glad to hear that, don't forget to properly respect the necessary dietary transition to get the cats used to this new food!
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Théo
Rating: 5 out of 5
That seems like a good idea to me.
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Response from TOMOJO
Thank you for your message Theo! We think so too :) and we hope your furry ball does too! ??
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Amera L.
Rating: 1 out of 5
I did not receive the order, no delivery person came to my door. Very disappointed.
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Response from TOMOJO
Hello Amera, indeed your order came back to us today! You just needed to let us know because we cannot track all deliveries... In any case, you have been fully refunded, we are sincerely sorry for this problem independent of our will!
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Daniel J.
Rating: 3 out of 5
Products purchased to let the animals of the members taste. Few returns. Two positive returns for dogs, none for cats. Not sure we will market your products in our grocery store.
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Response from TOMOJO
Thank you for your feedback Daniel and thank you for taking the time to let your members taste our products! We are of course at your disposal to discuss this more seriously!
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Manon J.
Rating: 5 out of 5
My cat likes these kibbles. After that, I can't say if she prefers these to others since she eats some of these little ones.
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Response from TOMOJO
Hehe! The new generation is already here! We are happy to hear that Manon and we remain at your complete disposal to follow your cat until adulthood :)
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Isabelle
Rating: 5 out of 5
Excellent product very quickly delivered (2 days). One downside: It's a shame not to receive bonuses or little gifts when subscribing...
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Response from TOMOJO
Thank you Isabelle! Our team is on the bridge ??. As subscribers, you benefit from -10% on every order, but that's not all :) You also benefit from direct access to our veterinarian, our ultra-responsive dedicated customer service, and several other advantages! ????
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Juliette N.
Rating: 2 out of 5
Despite a gradual attempt, my cat did not accept these new kibbles... but LOVES his new toy :)
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Response from TOMOJO
Thank you for your feedback Juliette, we are sorry to hear that. It can happen that some cats do not accept our kibble without a transition of 2 to 3 weeks. If you would like to test the experience with more kibble, feel free to get back to us!
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Monsieur G.
Rating: 4 out of 5
My cat enjoys these kibbles.
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Response from TOMOJO
Hello and thank you for your comment, we are delighted to hear that! :)
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