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A
Rating: 5 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 394 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
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V
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
A
Rating: 5 out of 5
Reliability, speed and tracking of delivery
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A
Rating: 4 out of 5
Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.
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Response from tompress.com
Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.
A
Rating: 5 out of 5
Easy ordering and fast delivery Material well described and compliant
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V
Rating: 5 out of 5
Very helpful website and good response to initial questions. I don't know whether I am just lucky but I didn't have to pay any extra charges when it came into the country. Attachment works brilliantly.
A
Rating: 5 out of 5
Quick reaction to the order...Successful shipment of the parcel. Receipt in a short time given our situation overseas...
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A
Rating: 4 out of 5
Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.
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Response from tompress.com
Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.
A
Rating: 5 out of 5
speed
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
clear and precise fast delivery
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A
Rating: 5 out of 5
Fast delivery and perfect product. Very satisfied.
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A
Rating: 5 out of 5
Very responsive sales department. Much more than the delivery company.
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A
Rating: 5 out of 5
Careful attention to product packaging
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Despite a very big doubt, due to the appearance of the original packaging. It was badly damaged and had been dropped several times. On the other hand, the package it arrived in was in excellent condition. Proof that the original packaging was in this condition before being packaged to send it. It works well. I hope it lasts.
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V
Rating: 4 out of 5
Very courteous, good delivery service
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
for me everything is OK,
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Always satisfied, fast delivery, value for money
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A
Rating: 5 out of 5
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V
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
A
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
A
Rating: 5 out of 5
Fast delivery and impeccable material.
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Very good quality. For professionals. Large format not adapted to my other utensils. I should have been more careful with the dimensions. But I'm keeping it because it's very good quality.
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A
Rating: 1 out of 5
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
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Response from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
A
Rating: 5 out of 5
Fast shipping.
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Fast delivery and material as requested
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A
Rating: 5 out of 5
Everything is easy to use.
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A
Rating: 5 out of 5
Ordering is easy, payment options are clear.
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A
Rating: 4 out of 5
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A
Rating: 5 out of 5
perfect as usual!
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A
Rating: 5 out of 5
a remarkable site, with a wide range of utensils from the garden to the table, including several types of preservation (jars, freezing, dehydration, etc. ....), so hats off to you and thanks again because the deliveries and packaging were done by good professionals .....
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