/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
1 BOCAL 1Litre broken in the package badly packed
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
3
/5
★★★☆☆
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
Compratore Verificato
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3
/5
★★★☆☆
A monumental box for 1 small parcel
Acheteur Vérifié
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3
/5
★★★☆☆
Unclear site leading to ordering errors
Acheteur Vérifié
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Answer from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
3
/5
★★★☆☆
No info on delivery, in the afternoon" without further details
Acheteur Vérifié
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Answer from tompress.com
then the delivery man (supposedly) couldn't find the address.
3
/5
★★★☆☆
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
Acheteur Vérifié
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3
/5
★★★☆☆
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
3
/5
★★★☆☆
Nul product has no effect on birds
Acheteur Vérifié
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Answer from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
2
/5
★★☆☆☆
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
Acheteur Vérifié
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Answer from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
2
/5
★★☆☆☆
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
Compratore Verificato
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Answer from tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
3
/5
★★★☆☆
6 verrines out of 16 broken
Acheteur Vérifié
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Answer from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
2
/5
★★☆☆☆
This appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
Acheteur Vérifié
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Answer from tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
2
/5
★★☆☆☆
The catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
3
/5
★★★☆☆
Delivery much too late, no competent information when asked on the phone.
Verifizierter Käufer
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2
/5
★★☆☆☆
Package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
Acheteur Vérifié
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Answer from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
2
/5
★★☆☆☆
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
Acheteur Vérifié
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3
/5
★★★☆☆
Despite paying for fast delivery our parcel was received late.
Acheteur Vérifié
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Answer from tompress.com
Hello, We are opening a claim to find out the details of the delivery. We will keep you informed of the progress of the investigation. Best regards.
2
/5
★★☆☆☆
Order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
Acheteur Vérifié
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Answer from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
3
/5
★★★☆☆
The details of the day and time of delivery are missing, so I didn't receive it until the following Monday, and it's still difficult to get back in touch with the carrier.
Acheteur Vérifié
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2
/5
★★☆☆☆
Delivery said to be in 48 hours, delivered 1 week later
Acheteur Vérifié
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Answer from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
2
/5
★★☆☆☆
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
3
/5
★★★☆☆
Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
2
/5
★★☆☆☆
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
Acheteur Vérifié
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Answer from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
2
/5
★★☆☆☆
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
2
/5
★★☆☆☆
The bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
Acheteur Vérifié
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Answer from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
3
/5
★★★☆☆
Our funnel arrived a long time after the order, and a little deformed (but functional)... Too bad for the price
Acheteur Vérifié
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2
/5
★★☆☆☆
I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.
Acheteur Vérifié
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Answer from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
3
/5
★★★☆☆
Delivery 3 weeks after the order and every week the customer service specifies an imminent delivery ...next week....
Acheteur Vérifié
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3
/5
★★★☆☆
The seeder's brush can't be lowered all the way, so the seeds fall loose.
Acheteur Vérifié
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Answer from tompress.com
Hello, what do you call the brush? You can view the support video on the article page: https://www.tompress.com/A-10000457-semoir-1-rang.aspx Best regards.
3
/5
★★★☆☆
It is not bad good quality product but high prices.
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