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Rating: 1 out of 5
Never received the order and too long to get a refund
Translated reviews
Response from tompress.com
Hello Mr. Bouchot,
We are sincerely sorry for this situation and completely understand your disappointment, especially regarding the delay before the refund.
Unfortunately, the package was lost by La Poste, and we could not act directly on its delivery. As soon as the loss was confirmed, we processed the refund for your order on 27/08.
We regret that this experience has been so long and we apologize for the inconveniences caused.
We hope nonetheless to have the opportunity to provide you with a better experience on your next order.
Best regards,
The TOM PRESS team
We are sincerely sorry for this situation and completely understand your disappointment, especially regarding the delay before the refund.
Unfortunately, the package was lost by La Poste, and we could not act directly on its delivery. As soon as the loss was confirmed, we processed the refund for your order on 27/08.
We regret that this experience has been so long and we apologize for the inconveniences caused.
We hope nonetheless to have the opportunity to provide you with a better experience on your next order.
Best regards,
The TOM PRESS team