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P
Rating: 5 out of 5
good
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
All reviews
B
Rating: 3 out of 5
A 1.1 mm grid with a shock in the package so it blocks the screw
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
B
Rating: 5 out of 5
in line with my expectations regarding this product fast delivery
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A
Rating: 5 out of 5
well-protected items in the package, accommodating carrier, clear tracking online
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J
Rating: 3 out of 5
Everything happens, you just need to be patient...
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
Best regards,
The Tom Press team
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
Best regards,
The Tom Press team
P
Rating: 5 out of 5
Nickel
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L
Rating: 5 out of 5
compliant product, record delivery. Perfect.
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P
Rating: 5 out of 5
good product and responsiveness
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G
Rating: 5 out of 5
nothing to complain about, perfect article, fast delivery.
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Y
Rating: 1 out of 5
utensil "matbecve" removable silicone spout unusable. really disappointed
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Response from tompress.com
Hello,
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
A
Rating: 5 out of 5
Well received well packaged
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J
Rating: 5 out of 5
super supplier to recommend
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C
Rating: 5 out of 5
Nothing to say about the quality of the product, nor about the quick delivery times, correct prices. The only downside is that the edge of the package, which is secured with tape, was damaged and the red handle of the paella dish was scratched. The handles could have been protected by a light cardboard before being slipped into the shipping packaging, I did not want to refuse the package. Thank you.
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J
Rating: 1 out of 5
The indicated dimensions do not match the mandoline.
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Response from tompress.com
Hello,
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
F
Rating: 5 out of 5
I have received my knives for the chopper finally, big issue with Colissimo, delivery scheduled for Friday, Saturday late afternoon nothing, I check the package tracking and they tell me delivery Wednesday, the problem is that I had fresh meat Thursday so 7 days have passed, well the meat goes to the trash, thanks to the post.
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H
Rating: 5 out of 5
very good
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K
Rating: 4 out of 5
Very good product I recommend
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Response from tompress.com
Hello,
Thank you very much for your positive feedback and for the trust you place in us.
We are delighted to know that your experience with our product has satisfied you. Your satisfaction is our priority, and we also take into account your 4-star rating which encourages us to continue improving our services.
We look forward to assisting you with your next order.
Best regards,
The Tom Press team
Thank you very much for your positive feedback and for the trust you place in us.
We are delighted to know that your experience with our product has satisfied you. Your satisfaction is our priority, and we also take into account your 4-star rating which encourages us to continue improving our services.
We look forward to assisting you with your next order.
Best regards,
The Tom Press team
J
Rating: 5 out of 5
serious in every sense of the word thank you
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F
Rating: 5 out of 5
Fast delivery and impeccable product - as always!
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J
Rating: 5 out of 5
Product meets my expectations. Very fast delivery. Very satisfied
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N
Rating: 5 out of 5
Very happy with my order, I will place another one very soon. Thank you
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B
Rating: 5 out of 5
Very good the delivery person Very well packaged
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G
Rating: 5 out of 5
It's ok, nothing to report
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J
Rating: 4 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect delivery on time
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L
Rating: 4 out of 5
Very good
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F
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Fast and careful delivery
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P
Rating: 5 out of 5
Objects faithful to my expectations, very fast delivery.
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R
Rating: 5 out of 5
Great, very fast shipping, good quality furniture. Perfect...
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J
Rating: 5 out of 5
Very good product
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A
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Delivery as requested with the ordered items. But as La Poste encountered a problem... "Your package No. ********* entrusted to Tom Press unfortunately suffered a routing error and we are doing everything possible to get it back on track.". The package therefore arrived late and in poor condition, very likely dislocated in the sorting center. The vacuum bag packaging was torn and the bags hastily collected to be piled into the reinforced package with a lot of tape.
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Response from tompress.com
Hello,
Thank you very much for your 5-star rating and for your detailed feedback.
We are pleased that the ordered items meet your expectations. However, we are sorry to learn that your package encountered an incident during its delivery by La Poste and that it arrived in a damaged state.
Even though this type of problem occurs during transport, we fully understand your disappointment at receiving a damaged package. We hope, however, that the products remain in line with your expectations.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving an order. Our team is at your disposal to assist you and find an appropriate solution.
Thank you again for your trust.
Best regards,
The Tom Press team
Thank you very much for your 5-star rating and for your detailed feedback.
We are pleased that the ordered items meet your expectations. However, we are sorry to learn that your package encountered an incident during its delivery by La Poste and that it arrived in a damaged state.
Even though this type of problem occurs during transport, we fully understand your disappointment at receiving a damaged package. We hope, however, that the products remain in line with your expectations.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving an order. Our team is at your disposal to assist you and find an appropriate solution.
Thank you again for your trust.
Best regards,
The Tom Press team
J
Rating: 5 out of 5
ras
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C
Rating: 5 out of 5
impeccable no remarks
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R
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Very good shopping experience. Fast and careful shipping. Item meets my expectations. No unpleasant surprises. I recommend this seller.
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K
Rating: 5 out of 5
Perfect!
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