/10
★★★★★
based on 18879 reviews published
★★★★★
based on 18879 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
Compratore Verificato
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Answer from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
3
/5
★★★☆☆
I was very surprised to receive with my product a leaflet for a brand offering tools entitled "forge and garden". What a surprise to read on one side of this leaflet that this brand offered a range of tools specifically for women with, and I quote, "tools adapted to the female morphology", and what intolerable sexism (and I'm a man)".
Acheteur Vérifié
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Answer from tompress.com
The products in the natur'elle range are more ergonomic, and are predominantly violet in color, a choice made by the manufacturer who is also developing new colors.
2
/5
★★☆☆☆
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
Verifizierter Käufer
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Answer from tompress.com
The repayment was made on 2106.08.12.
3
/5
★★★☆☆
The merchandise is decent and well packaged, but the delivery time, which was initially 3 to 5 days, turned into more than 15 days, even though it was available when I placed my order. So I'm not at all happy about this missed deadline.
Acheteur Vérifié
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Answer from tompress.com
Unfortunately, the item ordered was not available in stock, so as soon as we received the restocking order, we were able to ship it.
3
/5
★★★☆☆
A broken item and as it was put in a fermentation vat we didn't see it when we looked at the parcel with the deliveryman. We'll check with customer service to see if it's covered or not.
Acheteur Vérifié
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Answer from tompress.com
Yes, the replacement item has left our warehouses 🙂
2
/5
★★☆☆☆
Very long waiting time without delivery information
Verifizierter Käufer
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Answer from tompress.com
3 emails were still sent to you, order confirmation , cancellation deadlines and finally shipping confirmation. I refer you to the e-mail box of garbage or unwanted.
2
/5
★★☆☆☆
The consignment has been sent by La Poste to Great Britain instead of Belgium. It is unclear when the shipment will arrive at our address in Belgium (whether it will arrive at all). In the future I will go to the store myself and say goodbye to internet shopping
Verifizierter Käufer
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Answer from tompress.com
Hello, unfortunately it seems that the package was lost by the post office that we opened a claim, hoping to resolve the situation quickly.
3
/5
★★★☆☆
Goods were only delivered after two requests, even though they had already been paid for.
Verifizierter Käufer
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Answer from tompress.com
The package was actually delayed because of the vacation.
3
/5
★★★☆☆
CLEAR
Acheteur Vérifié
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3
/5
★★★☆☆
The grater does a very good job, but the item has many flaws : splashes everywhere; above it lacks a cap with a hole and a cylinder above for inserting apples; the inner cylinder of the grater fills up and you have to empty it by hand; at the bottom you need a door to parry splashes, which can be opened to clean the cylinder; the pestle is useless I replaced the crank to use a drill.
Compratore Verificato
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Answer from tompress.com
Good morning Mr. Falletti. Thank you for your report and valuable advice. We will improve the article to make it as efficient as possible. CUSTOMER SERVICE TOM PRESS ITALIA
3
/5
★★★☆☆
I received my parcel a month later, you mentioned the wrong zip code.
Acheteur Vérifié
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3
/5
★★★☆☆
No matter how many times I turn the box and the instructions upside down... I can't find out where my extractor was made.... Probably in Sweden.....
Acheteur Vérifié
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Answer from tompress.com
Your extractor comes from one of the last French manufacturers in Alsace to use European raw materials.
2
/5
★★☆☆☆
I bought a N° REBER stainless steel manual épépineuse, in particular to press small fruits (blackberries, raspberries, ...) It doesn't work at all the pulp isn't evacuated and quickly blocks the auger (whether the fruits are raw or cooked) even when pressing only very small quantities at a time what can I do?
thanks
Acheteur Vérifié
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Answer from tompress.com
Hello, don't hesitate to contact us, I've sent you an e-mail with some advice and precautions to take. Don't hesitate to get in touch!
3
/5
★★★☆☆
We don't ADVISE a 14 year old high school student; like an adult the result is that this student comes out with a jacket that fits him; certainly very well; but ....comme he's in growing pains he'll only wear it for 2 to 3 months .... and at the price of your articles .... we won't replace it at your place it will also avoid the companions looking like nerds.
Acheteur Vérifié
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Answer from tompress.com
Site error, we don't make children's clothing.
3
/5
★★★☆☆
Hello, for the delivery service no contact with the customer, we had no information concerning the delivery. The delivery man left the goods with the neighbors. On the other hand, when I sent an e-mail to your company's customer service, your staff is not very friendly and they need to make some effort to listen to your customers. cordially M Leblond
Acheteur Vérifié
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Answer from tompress.com
Hello, thank you for your order. As usual, we have acknowledged receipt of your order and its shipment by e-mail, which you should find in your inbox. Please do not hesitate to create an account on our site, so that you can follow the progress of your orders, invoices, etc.
2
/5
★★☆☆☆
Problem encountered on a vinegar maker, email sent on 07/09/2016 on the subject and unanswered to date;
Acheteur Vérifié
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Answer from tompress.com
A file has been opened with our after-sales service, and I will pass on your request so that you can be contacted as soon as possible.
3
/5
★★★☆☆
Impossibility of obtaining a reliable delivery time (+ or - 1 week) in the event of stock shortage.
Acheteur Vérifié
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3
/5
★★★☆☆
Product was bent on delivery
Acheteur Vérifié
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Answer from tompress.com
Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected].
2
/5
★★☆☆☆
Packaging sucks to keepyou can't keep it once it's opened from the plastic wrapping,, really sucks I don't make 25kg of sausage in one goso I think you could put it in an airtight box.....
Acheteur Vérifié
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Answer from tompress.com
Hello, casings can be kept for about 12 months in the refrigerator in brine.
3
/5
★★★☆☆
I bought a Reber dehydrator for fruit and vegetables in stainless steel. This appliance really lacks power. 2 full days of drying for tomatoes, the same time as in the sun on my terrace.
Acheteur Vérifié
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3
/5
★★★☆☆
Too long delivery times
Acheteur Vérifié
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3
/5
★★★☆☆
The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...
Acheteur Vérifié
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3
/5
★★★☆☆
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
Acheteur Vérifié
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Answer from tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
3
/5
★★★☆☆
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
Acheteur Vérifié
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Answer from tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
2
/5
★★☆☆☆
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
Acheteur Vérifié
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Answer from tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.
3
/5
★★★☆☆
Goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
Acheteur Vérifié
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Answer from tompress.com
Don't hesitate to contact us again for set-up.
2
/5
★★☆☆☆
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
Acheteur Vérifié
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Answer from tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
2
/5
★★☆☆☆
No because having made and paid my order which exceeded 106 euros not to pay transport but it missed a clamp with edges an order made the 2/9/16 one wanted to deliver to me at the beginning of October as I asked to be delivered one makes me pay transport I find that it is inadmissible.
Acheteur Vérifié
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2
/5
★★☆☆☆
Following delivery problem unresponsive customer service
Acheteur Vérifié
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2
/5
★★☆☆☆
The box was dropped by the deliveryman, damaging both the packaging and the machine, so I was a little disappointed with the service. Unfortunately, I wasn't the one who took delivery of the goods and my secretary didn't dare tell me...
Acheteur Vérifié
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