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A
Rating: 5 out of 5
Nothing to report
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
All reviews
A
Rating: 5 out of 5
Super happy with my pizza stone
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A
Rating: 5 out of 5
Perfect,very fast delivery.and it's very rare to find spare parts for kitchen appliances in this day and age.well done and thank you.
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A
Rating: 5 out of 5
Keep up the good work. Bravo
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A
Rating: 5 out of 5
Product arrived on time and as ordered.
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A
Rating: 5 out of 5
CLEAR
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A
Rating: 4 out of 5
Tompress products are always top notch fast shipping but the post office is incredibly slow with a 6-day delay compared to the advertised date.
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A
Rating: 4 out of 5
Immediate order processing and shipping. The product corresponds to my order.
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A
Rating: 2 out of 5
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Response from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 5 out of 5
No false notes and the product is perfectly suited to my needs. Good value for money. Fast delivery, perfectly packaged
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A
Rating: 5 out of 5
Fast delivery and products as described
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A
Rating: 4 out of 5
no phone call for delivery
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Shipping costs are very expensive
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A
Rating: 5 out of 5
Very practical utensil, saves having to take out all those electric food processors. Thanks again.
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A
Rating: 5 out of 5
excellent product, the only thing I have to complain about is the packaging with the plastic pouch, the objects mustn't be fragile. Apart from that, very good quality, thanks to the whole team.
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A
Rating: 5 out of 5
product corresponds to our expectations
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A
Rating: 5 out of 5
rien a rajouter ses parfaits cordialement
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A
Rating: 5 out of 5
Fast delivery, product conforms, no breakage
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A
Rating: 5 out of 5
Met my expectations
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 5 out of 5
Delighted with this first order and to have found a French alternative to amazon.
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A
Rating: 5 out of 5
CLEAR
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A
Rating: 5 out of 5
Very good product
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A
Rating: 2 out of 5
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Response from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
A
Rating: 5 out of 5
Item conforms to specifications fast delivery smooth
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A
Rating: 2 out of 5
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Response from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
A
Rating: 3 out of 5
very long delivery time. a reminder had to be sent to your services and no reply to my emails.
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Response from tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
A
Rating: 5 out of 5
The only store where I can find all the products I need for my production.
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A
Rating: 4 out of 5
The package arrived intact, but the tray at the bottom of the crate had received a blow, probably before shipping, and was cracked. Impossible to see before signing the delivery note, unless you unpack everything and inspect it in detail, which the deliverers don't appreciate because it wastes their time. So I'd appreciate it if the goods could be checked before being dispatched.
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Response from tompress.com
Hello, We apologize for the inconvenience. A file has been opened with our after-sales department, which will contact you within the day. Best regards.
A
Rating: 5 out of 5
very pro
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A
Rating: 5 out of 5
no comment
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C
Rating: 1 out of 5
The product arrived folded. The book never arrived
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Response from tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
A
Rating: 5 out of 5
PARCEL RECEIVED PROMPTLY
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A
Rating: 5 out of 5
Just as planned
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V
Rating: 5 out of 5
Very good device. Short delivery time
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A
Rating: 2 out of 5
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
A
Rating: 5 out of 5
Item arrived within 24 hours of ordering good quality nothing to complain about
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A
Rating: 5 out of 5
very fast delivery material corresponds well to my order a lot of choice i will order from you again
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A
Rating: 5 out of 5
Material as expected Very good
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