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A
Rating: 5 out of 5
Delivery and product perfect as usual
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
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A
Rating: 5 out of 5
perfect, as usual
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A
Rating: 5 out of 5
perfect low
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A
Rating: 4 out of 5
long delivery time. Package received all smashed...
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Response from tompress.com
Hello, we apologize for the inconvenience, but what about the products inside? Is everything in perfect condition or was there any breakage? Best regards.
A
Rating: 3 out of 5
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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A
Rating: 5 out of 5
Nickel
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A
Rating: 5 out of 5
product conforms to order and delivered on time. i recommend it.
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A
Rating: 5 out of 5
Nothing to report, very good
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A
Rating: 5 out of 5
a very good, elegant and practical product.
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A
Rating: 4 out of 5
ease of ordering and speed of delivery. The equipment is not yet assembled but seems to be of good quality.
No info on product availability by phone on Saturdays.
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No info on product availability by phone on Saturdays.
A
Rating: 5 out of 5
Perfect Keep up the good work
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
super professionals.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fully satisfied
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A
Rating: 5 out of 5
short
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A
Rating: 1 out of 5
2 barrels ordered. One drum damaged. Delivery returned. No news since
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Response from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
A
Rating: 4 out of 5
Very good product in spite of information taken by phone, given by an unfriendly person.
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A
Rating: 5 out of 5
Very nice barrel, as described. Very fast delivery with the added bonus of the deliveryman's kindness.
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A
Rating: 4 out of 5
the cash register was not available quickly enough
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A
Rating: 5 out of 5
exactly what I expected
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A
Rating: 5 out of 5
I'm glad I was able to find capsules in 2 sizes for my bottles. If the caps oxidize or are damaged, the bottles can no longer be used.
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A
Rating: 5 out of 5
great efficiency for making chestnut puree
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A
Rating: 5 out of 5
very good no problem
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A
Rating: 3 out of 5
delivery too slow.insufficient information on lead times
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A
Rating: 5 out of 5
Note: when the machine gets clogged with rosehips, I engage reverse gear, which has the undesirable effect of loosening the screw when unscrewing. Re-fixing is very difficult. The screw has to be able to turn backwards to unclog the cone. You'd need a system that holds the screw in place for reversing and removes it for disassembly. Otherwise, great machine
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A
Rating: 5 out of 5
I ordered a chestnut stove. ...everything was very quick...and everything was in order...great for roasting in my wood stove. .
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Delayed deliveries due to product changes caused by stock-outs are not their fault and can happen.
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A
Rating: 5 out of 5
Fast, trouble-free delivery
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A
Rating: 2 out of 5
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Response from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
A
Rating: 3 out of 5
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
Translated reviews
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
Response from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
A
Rating: 5 out of 5
Good quality as described, fast delivery
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A
Rating: 5 out of 5
Fast delivery and works very well
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A
Rating: 5 out of 5
Very good equipment and customer service
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A
Rating: 5 out of 5
Super fast service.
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A
Rating: 3 out of 5
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Response from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
A
Rating: 5 out of 5
Fast, efficient
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A
Rating: 5 out of 5
Too bad your shipping costs are so high. Otherwise nothing to complain about and your catalog is well done. Thank you
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A
Rating: 4 out of 5
hello , good equipment to be improved ( opinion of an agricultural engineer ) technical problem: the flywheel positioning axle (major defect) the reservation to screw the flywheel nut on the axle is non-existent it would be preferable to provide a key or other system I still have a nut no assembly instructions or description of parts good luck robert champion
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Response from tompress.com
Hello, Thank you for your suggestions, which we are studying with the manufacturer. Best regards.