Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

All reviews

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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/10/2020
Easy and straight forward from order to delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/10/2020
Arrived very quickly; good price and good product.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/10/2020
Excellent service from ordering to delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
Very very helpful staff
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/10/2020
Stunning shed alarm system. Very loud ( so loud it hurts my ears) ! Arrived very quickly with normal postage paid. Nice touch from ultra secure in pairing the system so it was ready to use immediately. Would definitely buy again. Great product so far, feels like a quality bit of kit.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/10/2020
I ordered the Power Failure alarm (for my fridge freezer) after buying a cheap Chinese made one for £15 where it failed after 3 months and was poorly built.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/10/2020
Excellent, First class service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/10/2020
Superb Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/10/2020
A great company to deal with. Very good customer service and fast delivery.
Thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/10/2020
I found the website easy to use and soon found the security post I required. I ordered and received an acknowledgement and the post was delivered well within the specified time suggested. My only slight quibble was a statement on the paperwork that said not to use postcrete for fiixing the "shoe". The website suggested that this was a suitable material for installation.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Fast delivery, effective products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/10/2020
I had a question to ask them and the phone was answered straight away, no recorded messages, got my answer immediately. Just how it should be
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Excellent product!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Great customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2020
Very quick send out service. The replacement model remote control for the Ultra PIR is much better quality than the previous version. Overall Ultra Secure are really helpful - if you are unsure best give them a call. Good products and good service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/10/2020
Solid well made removable security posts. Delivered on time.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Good product, meets expectations, easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very well, order received properly, very reliable materials, no issues so far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
If I could give 6 stars, I would have. I didn't know the site. I called a manager who was able to advise me and took the time over the phone and by email for all the questions I had to ask. Responsive and very kind. Moreover, the product arrived within the week. Go ahead with your eyes closed, you won't be disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Happy with my purchase. I contacted customer service for a small installation problem with a quick and effective response. Everything is fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Products conform to specifications. Timely delivery. Excellent online assistance. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Serious site, nothing to complain about, delivery the same.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Staff attentive and very good telephone reception and reachable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good. Delivered quickly. Matches what I wanted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
Very good materials
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
The manual order is not very reliable...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Good advice and responsiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Good product, easy to install and correct range for our installation (100m)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Very good site and after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Completely satisfied, no problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Staff attentive and conscientious, I trust them completely and recommend them to you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Very good, fast delivery, good advice, good after-sales follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2020
Excellent site, very serious, offering excellent items. Bravo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I haven't used it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Excellent, no problems, always a technician at your disposal to provide a solution! I recommend, serious company! Best regards
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