English 
A
Rating: 5 out of 5
Very fast delivery and good price. Recommended.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
All reviews
A
Rating: 5 out of 5
Very satisfied.
Fast and efficient.
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Fast and efficient.
A
Rating: 5 out of 5
Material of very good quality. Very easy to install.
Impeccable delivery, site to recommend.
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Impeccable delivery, site to recommend.
A
Rating: 5 out of 5
Product conforms to our expectations and delivered on time
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A
Rating: 5 out of 5
Perfectly fulfills its role.
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A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Very serious site. Fast shipments.
Attentive.
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Attentive.
A
Rating: 4 out of 5
Very sensitive, a bit too much.????
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A
Rating: 5 out of 5
STAFF ATTENTIVE AND PROFESSIONAL
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A
Rating: 5 out of 5
Very good product
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V
Rating: 5 out of 5
Order rapidly processed and delivered. Goods as described in working order.
V
Rating: 5 out of 5
Exceeded expectation. Steve responded very quickly to each question. Just the right amount of humour which is sadly lacking with many retailers, a human that cares. Will use again.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Ian, they are always appreciated
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Quick delivery, excellent service
V
Rating: 5 out of 5
Extremely helpful, very informative and would use again.
A
Rating: 3 out of 5
Good product, however the remote control is fragile and works poorly; the arming and disarming buttons are really not of good quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Great device and works perfectly. Fast delivery. Highly recommend
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A
Rating: 5 out of 5
Fast delivery and easy to install product, very effective
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A
Rating: 4 out of 5
The remote control works randomly. The battery has good voltage but it moves in its housing. Replacing the battery solved the problem
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A
Rating: 5 out of 5
Excellent welcome, very professional and attentive to customers; I highly recommend this establishment. See you soon, best wishes, have a nice day
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A
Rating: 5 out of 5
Very serious and does not hesitate to give good advice.
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V
Rating: 5 out of 5
Fast shipment, excellent customer service and very helpful, I wouldn't buy from anyone else, highly recommend, Superb! A1***********
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the kind review, much appreciated
Regards
Mark
Thank you for the kind review, much appreciated
Regards
Mark
V
Rating: 5 out of 5
Dealt with these before, no issues and recommended garage security products
V
Rating: 5 out of 5
Bril
A
Rating: 5 out of 5
Professional and efficient teams, good relational quality.
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A
Rating: 5 out of 5
Excellent from A to Z
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A
Rating: 5 out of 5
Very good material, happy with this purchase
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A
Rating: 5 out of 5
Very well advised, pleasant staff on the phone
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A
Rating: 5 out of 5
Simplicity and speed
Very good material
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Very good material
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good seller, product as described
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A
Rating: 5 out of 5
Serious seller, communicative, responds to questions and very good material, trial possible, effective. Highly recommend!
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A
Rating: 5 out of 5
Fast delivery, even to the flat country. Thank you for the advice and service.
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A
Rating: 5 out of 5
Everything was processed quickly: order, delivery
I highly recommend
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I highly recommend
A
Rating: 3 out of 5
Main equipment (siren, remote controls) good.
Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
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Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Professional advisor who listens and does not try to sell you at all costs.
Responds exactly to the client's needs
Perfect
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Responds exactly to the client's needs
Perfect
A
Rating: 5 out of 5
Good advice, good contacts, good materials, really no worries
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A
Rating: 5 out of 5
Very good system, I recommend it 100%. Team attentive and listening. Thank you
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A
Rating: 5 out of 5
Exceptional quality-price-efficiency ratio
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A
Rating: 4 out of 5
Excellent
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A
Rating: 5 out of 5
Fast order and delivery, top??
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