Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2019
Reactive seller, fast delivery time and impeccable communication.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2019
nothing to complain about everything was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2019
Intuitive site, easy to use, payment options and delivery in 24h by DPD.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2019
Fast shipping and very good responsiveness for an exchange after order error.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2019
Never disappointed, regular satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Well-stocked and well-presented site. Filter search quite effective.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
Very well made site, good service and respect for orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2019
very good merchant site with very good customer relations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2018
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2019
very well nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2019
Perfect!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
I am very satisfied with my order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Hello, non-compliant product received missing parts on wagon etc... best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
Very satisfied with the purchased products and the speed of order processing and shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2019
I believe I remember that my orders at Univers train have posed no problem, I am completely satisfied to this day. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2019
Always satisfied with the deliveries from UNIVERS TRAIN, delivery is fast and the packaging is solid.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
It's a shame that the discount points from some orders older than a month (received and debited) have not yet been validated, while more recent orders have generated these famous points.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Navigation? The 'continue your shopping' procedure is cumbersome! I am currently looking for characters: very little choice at PREISER, and rarely more than one item in stock (when it's not out of stock!). Too bad because the sets at 10 euros are attractive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2019
nothing to complain about everything is clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
The customer service is very good. They responded quickly to my questions. The package arrived quickly without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Clear site, very easy to navigate. Good communication from the store managers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2019
very good impeccable service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2019
WHAT TO SAY EXCEPT +++++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2019
I was well delivered. My only reservation comes from the fact that Railway Lisieux sent me and debited, from my account, 2 identical trailers. So, it's not your fault if I don't leave a perfect comment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2019
Available staff and attentive to my issue.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2019
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2019
PERFECT!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2019
Pleasant merchant to deal with
No problem ordering a product out of stock
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2019
The site is quite clear once you understand the sections, you can find easily.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2019
Excellent shop, serious and quality. A perfect address!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
I have been a customer for many years and have never had any problems with the welcome, the purchased material, or online.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Hello
very good, too bad for the price not going down
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
Very satisfied
I am eagerly awaiting the rest of the order.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2018
One of my reference sites for several years.
And a competent and responsive captain at its head!
The major asset of Univers-Trains is, in my opinion, the great quality of the photos - from different angles - of the models for sale.
Moreover, they accept PayPal, which is super convenient and not taken for granted.
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