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M
Rating: 5 out of 5
Great! Reasonable price, Made in France, delivery was perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
All reviews
F
Rating: 1 out of 5
A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.
E
Rating: 5 out of 5
Simple and good quality
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-
Rating: 3 out of 5
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
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S
Rating: 5 out of 5
Plenty of choices for our profession
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C
Rating: 4 out of 5
Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.
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C
Rating: 5 out of 5
Perfect and precise service
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D
Rating: 5 out of 5
In line with my order and what I expected
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S
Rating: 5 out of 5
Perfect! Thank you
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N
Rating: 4 out of 5
Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder
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L
Rating: 5 out of 5
Perfect!!
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N
Rating: 5 out of 5
As a childminder, very happy with my purchase
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B
Rating: 5 out of 5
nothing to report
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C
Rating: 5 out of 5
Good
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T
Rating: 5 out of 5
Satisfaction at all levels
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J
Rating: 5 out of 5
No problem OK
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M
Rating: 4 out of 5
Professional and practical site, quality material over time.
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M
Rating: 5 out of 5
Very good for early childhood
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S
Rating: 3 out of 5
Easy order and fast delivery.
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M
Rating: 5 out of 5
Effective and fast
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C
Rating: 5 out of 5
Fast delivery, no regrets about the choice of items, though with some remarks on certain ones
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C
Rating: 5 out of 5
Great, fast, easy, quality ok
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C
Rating: 5 out of 5
Complete and fast order. Products that match the advertisement and are of good quality.
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S
Rating: 5 out of 5
Nice
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L
Rating: 5 out of 5
Delivery speed .. order tracking efficiency .. perfect!
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D
Rating: 5 out of 5
It's okay
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G
Rating: 5 out of 5
Children very happy and Nanny too
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M
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
In accordance with our request, fast delivery.
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B
Rating: 2 out of 5
I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
M
Rating: 5 out of 5
Original products, well suited for children.
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F
Rating: 5 out of 5
Very good delivery
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S
Rating: 1 out of 5
2 out of 3 games have problems and no one responds to me in after-sales service!!!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.
A
Rating: 5 out of 5
Very good, I recommend
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K
Rating: 5 out of 5
The site is well made but there is a big lack of customer comments and little information on social networks to see how the product is in real situations. It's a shame
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M
Rating: 5 out of 5
Perfect 🥰
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M
Rating: 5 out of 5
Everything is perfect
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S
Rating: 5 out of 5
Great, easy, clear, fast
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C
Rating: 1 out of 5
Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.
C
Rating: 5 out of 5
Very good site, fast and clear
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