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M
Rating: 5 out of 5
very readable and intuitive. A small downside regarding the very plastic-wrapped packaging of the dolls and insects.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
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L
Rating: 5 out of 5
Good site, Reliable
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J
Rating: 5 out of 5
Very happy, product meets my expectations
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A
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Very good references
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good quality products, fast delivery. However, some prices are really too high for a childminder.
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T
Rating: 5 out of 5
Perfect delivery.
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E
Rating: 4 out of 5
Not enough information about the shipment and delays.
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H
Rating: 5 out of 5
Quality toys. We are very satisfied with the thick wooden puzzles and therefore solid.
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M
Rating: 5 out of 5
Deadline respected. Delivery in a quality box. Nice item..
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R
Rating: 3 out of 5
Good products, friendly customer service staff, but shipping times are way, way too long!!!
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Y
Rating: 5 out of 5
Excellent information for locating the package
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K
Rating: 1 out of 5
EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?
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Response from Wesco
Hello and thank you for taking the time to leave a review. We take your comment regarding the size of the shipping box into account. This concrete example has just been forwarded to the relevant services to explore possibilities for improvement. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Wonderful and of quality
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A
Rating: 5 out of 5
Very easy navigation, fast delivery in excellent condition. Very good
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C
Rating: 4 out of 5
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
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Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
I
Rating: 5 out of 5
Hello, I am very satisfied with the nursing pillow and the music box of very good quality. I use the nursing pillow for my son who has cerebral palsy.
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C
Rating: 4 out of 5
Site a bit slow
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M
Rating: 1 out of 5
Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
L
Rating: 4 out of 5
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 5 out of 5
Fast delivery.
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L
Rating: 3 out of 5
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
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N
Rating: 5 out of 5
Fast delivery and good products.
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-
Rating: 5 out of 5
Very good.
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L
Rating: 4 out of 5
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
M
Rating: 1 out of 5
Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.
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Response from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
M
Rating: 4 out of 5
Order delivered quickly, no issues.
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M
Rating: 1 out of 5
If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
J
Rating: 4 out of 5
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 5 out of 5
Very satisfied with my order. I easily found the products I was looking for on the site. And the delivery was made even before the scheduled date. I recommend.
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-
Rating: 3 out of 5
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
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A
Rating: 5 out of 5
Very good product! The color is very nice, my little ones adopted it very quickly.
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K
Rating: 3 out of 5
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
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B
Rating: 5 out of 5
Order as expected. Fast delivery although the post did not deliver within the colissimo deadlines (2 days late).
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S
Rating: 4 out of 5
Nothing to report. Positive review.
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C
Rating: 5 out of 5
The Wesco site is completely satisfactory.
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M
Rating: 3 out of 5
Disappointed by some items given their price, I expected better quality.
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P
Rating: 5 out of 5
I recommend. Very serious site.
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