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C
Rating: 4 out of 5
In general, these are good products, sturdy, secure, and suitable
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
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F
Rating: 5 out of 5
.....
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J
Rating: 4 out of 5
Very good site
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E
Rating: 3 out of 5
The packages arrived in two shipments. The recipient's name was not noted.
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E
Rating: 4 out of 5
Quite simple
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F
Rating: 5 out of 5
Very clear site, very simple navigation
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A
Rating: 5 out of 5
Quality and seriousness
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C
Rating: 1 out of 5
I am very disappointed, ordered a rectangular table which should have 4 legs, I only received 3 legs, and I can't reach customer service. A case has been opened with after-sales service via email and to this day no response... Sending a leg so I can assemble my table should have been quick. For the price of the material, I am really disappointed... Otherwise, in terms of quality, nothing to complain about, it's really good material. Waiting for the missing leg to be able to assemble the little teddy bear table.....
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.
C
Rating: 5 out of 5
Good catalog, quality products, a bit expensive, suitable packaging and delivery.
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N
Rating: 3 out of 5
Carrier needs to be reviewed. Major dysfunction during delivery.
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M
Rating: 5 out of 5
The site is very good, ordering is easy, delivery time is respected, packaging is perfect.
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J
Rating: 5 out of 5
Simple navigation on the site, good order tracking information, item matches the description
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F
Rating: 5 out of 5
Simple and practical
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V
Rating: 5 out of 5
Very easy to use and fast delivery!
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C
Rating: 5 out of 5
Everything was perfect. Thank you. The products match the description. However, it would be interesting to change the delivery service provider. It was chaotic.
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M
Rating: 5 out of 5
A wide selection, quality, the items always meet our expectations. Very good responsiveness from the services, both for quotes and for answering our questions.
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E
Rating: 1 out of 5
furniture without screws and despite the complaint, nothing received
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D
Rating: 5 out of 5
Very good site, very professional after-sales service
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M
Rating: 3 out of 5
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.
M
Rating: 2 out of 5
2 defective items! Customer service unreachable by phone.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
A
Rating: 5 out of 5
Quality furniture with a fairly short delivery time.
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M
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Good site
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I
Rating: 5 out of 5
perfect
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F
Rating: 5 out of 5
Matches what I wanted
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E
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Playful, practical.
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M
Rating: 5 out of 5
Very well organized
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M
Rating: 5 out of 5
fast delivery, satisfactory value for money
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C
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Quality product Really well suited for small ones Plus very pretty And made of wood, a noble material, and there are excellent non-slip features
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O
Rating: 1 out of 5
Very dissatisfied because there were many problems with the delivery of my order and I ultimately never received it!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry that the delivery service did not meet your expectations and our quality commitments. We fully understand your dissatisfaction and we apologize. Our customer service has offered you a credit for your next order and we sincerely hope that you will give us the opportunity to provide you with a more satisfactory experience in the future. Have a nice day.
V
Rating: 5 out of 5
Easy navigation on the site. However, there is no delivery tracking.
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V
Rating: 5 out of 5
satisfied with my order, fast delivery
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L
Rating: 5 out of 5
perfect!
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V
Rating: 3 out of 5
Products conform to the order, but the package was damaged upon delivery
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N
Rating: 5 out of 5
Top as usual
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A
Rating: 5 out of 5
Happy with the site..
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G
Rating: 5 out of 5
Very good site
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F
Rating: 1 out of 5
I did not receive the correct product.
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Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for this error. Our customer service has processed your complaint and is taking the necessary steps to ship the product corresponding to your initial order. We thank you for your understanding and hope you will return to our site next time despite everything. Have a nice day.