Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Claude C.
Rating: 4 out of 5
following a purchase from 03/12/2024
Good but delivery late
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery took longer than expected. We do our best to meet deadlines and improve our service. Thank you for your understanding and see you soon for new orders!
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juan R.
Rating: 5 out of 5
following a purchase from 19/11/2024
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juan R.
Rating: 5 out of 5
following a purchase from 19/11/2024
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James S.
Rating: 5 out of 5
following a purchase from 11/12/2024
Delivered on time and great price.
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that your order arrived on time and that you're happy with the price. We look forward to serving you again!
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Ian F.
Rating: 5 out of 5
following a purchase from 02/12/2024
Ordered items not available in the UK. Arrived two weeks later all correct and well packaged. Ordered and then read some poor reviews but for my order excellent. Happily order again.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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FRANCESCA S.
Rating: 3 out of 5
following a purchase from 06/11/2024
The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.
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Karol L.
Rating: 5 out of 5
following a purchase from 10/12/2024
Everything is great
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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francoise B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Very satisfied thank you Nothing to add
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied. See you soon for new orders!
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William H.
Rating: 5 out of 5
following a purchase from 23/11/2024
Good site for acquiring models. No problems with service or delivery period. Highly recommended
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Annelies P.
Rating: 5 out of 5
following a purchase from 26/11/2024
Fast delivery
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Christopher B.
Rating: 5 out of 5
following a purchase from 01/12/2024
Another good transaction, always kept updated of any delays, not 1001 Hobbies fault. My go to place for all my modelling needs.
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Response from 1001hobbies
Thank you so much for your kind words! We're glad to hear that you were kept updated and that everything went smoothly despite the delays. We truly appreciate your trust and loyalty. It's always a pleasure to serve you for all your modeling needs. Looking forward to your next visit!
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Thierry D.
Rating: 5 out of 5
following a purchase from 24/11/2024
Great delivery as usual.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that the delivery met your expectations, as always. See you soon for new orders!
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Massimiliano M.
Rating: 5 out of 5
following a purchase from 27/11/2024
All ok, slightly long delivery time.
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Benjamin B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Lots of items on the site, fast delivery.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the diversity of our offer and the speed of delivery. See you soon for new orders!
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Jérémie A.
Rating: 4 out of 5
following a purchase from 15/12/2024
Good availability and delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you're happy with the availability and delivery. See you soon for new orders!
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claudio giuseppe C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Shipment with deadline met, outer packaging partially damaged but product intact
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HAEGELIN L.
Rating: 5 out of 5
following a purchase from 11/12/2024
perfect.
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Response from 1001hobbies
Thank you! I'm glad you're satisfied. Feel free to reach out anytime!
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va Y.
Rating: 3 out of 5
following a purchase from 02/12/2024
If you don't, there's no point in lying.
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Response from 1001hobbies
We understand your frustration and sincerely apologize for any delay. We make every effort to meet our advertised deadlines, but sometimes unforeseen circumstances arise that are beyond our control. We appreciate your patience and do our utmost to improve our services. If you have any questions or concerns, please do not hesitate to contact us.
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MARIE H S.
Rating: 5 out of 5
following a purchase from 13/12/2024
fine
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Response from 1001hobbies
Thank you so much! We are delighted that everything went well. See you soon for new orders!
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PASCAL S.
Rating: 5 out of 5
following a purchase from 07/11/2024
Despite problems with the manufacturer, very good follow-up/information and persistence for a good end result.
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Response from 1001hobbies
Thank you very much for your patience and positive feedback! We're delighted that, despite the problem with the manufacturer, you appreciated our follow-through and perseverance in ensuring a satisfactory end result. Your trust is precious and we always do our best to offer you the best possible experience. See you soon!
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Corrado V.
Rating: 5 out of 5
following a purchase from 10/12/2024
Ok good catalog
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Sovithiea K.
Rating: 5 out of 5
following a purchase from 07/12/2024
Great site and no problems with delivery.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that everything went smoothly, from the website to delivery. See you soon for new orders!
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Frédéric L.
Rating: 5 out of 5
following a purchase from 11/12/2024
Impeccable, time between order and delivery super fast
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that the speed of our service has met your expectations. See you soon for new orders!
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Eric V.
Rating: 5 out of 5
following a purchase from 15/12/2024
I am delighted with my purchases from 1001 hobbies. The products correspond exactly to my expectations. I'm never disappointed.
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Response from 1001hobbies
Thank you very much for your enthusiastic feedback! We are delighted that our products meet your expectations and that you are always satisfied with your purchases. Your loyalty is greatly appreciated, and we look forward to serving you again. We hope to see you soon!
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Stefan Z.
Rating: 5 out of 5
following a purchase from 23/11/2024
Everything you are looking for can be found here, and the delivery is precise and well packed, highly recommended as a modeler to store here.
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Régis L.
Rating: 5 out of 5
following a purchase from 13/12/2024
Quick and easy ordering and delivery
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Response from 1001hobbies
Thank you for your feedback! We're delighted that the order and delivery went quickly and smoothly. See you soon for new orders!
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RENE A.
Rating: 5 out of 5
following a purchase from 10/12/2024
Very good, impeccable service, careful and attentive. I recommend it!
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Response from 1001hobbies
Thank you very much for your excellent feedback! We are delighted that our service has met your expectations. We appreciate your recommendation and thank you for your trust. We hope to see you soon!
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Alain V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Everything perfect
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Response from 1001hobbies
Thank you very much for your feedback! We're glad everything went perfectly. See you soon for new orders!
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SYLVIE P.
Rating: 5 out of 5
following a purchase from 12/12/2024
On time - perfect
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that the deadlines were met and that everything went smoothly. See you soon for new orders!
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Sheila H.
Rating: 3 out of 5
following a purchase from 12/12/2024
Site navigation is fine but delivery is very slow
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Response from 1001hobbies
Thank you for your feedback. We're glad you enjoyed browsing the site. We understand that slow delivery can be frustrating and apologize for the delay. We are doing our best to improve our shipping times. Thank you for your patience and understanding.
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Delphine V.
Rating: 5 out of 5
following a purchase from 11/12/2024
Product meets my expectations, fast delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that the product met your expectations and that delivery was quick. See you soon for new orders!
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Xavier R.
Rating: 5 out of 5
following a purchase from 07/12/2024
The parcel was well protected. Very satisfied with this order. I would just like to say that it would be nice (for some collectors) to specify on the site the versions (if there are different ones) between the figurines (US or European version for example).
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that the parcel was well protected and that you are satisfied with your order. We are taking into account your suggestion concerning the precision of the figurine versions and will see how to add it to the site to better meet collectors' expectations. Your opinion is invaluable and helps us to improve. See you soon!
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Christophe C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Serious store Responsive order tracking
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that you are satisfied with our reliability and order tracking. Your trust is precious to us. See you soon for new orders!
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Daegan B.
Rating: 3 out of 5
following a purchase from 03/12/2024
It took more than two weeks to receive my order. Website also gives unclear indication of current status.
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PHILIPPE M.
Rating: 5 out of 5
following a purchase from 28/11/2024
I've already replied but I'll do it again. Great items ordered but the parcel arrived all torn up... Fortunately, there was no damage to the boxes. We had made the usual reservations in spite of everything
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Response from 1001hobbies
Thank you for your feedback. We are delighted that the items arrived in good condition despite the state of the parcel. We understand that this can be frustrating and we apologize for the situation. We will pass on your comments to our delivery department to prevent this from happening again. Thank you for your understanding and patience. Please do not hesitate to contact us if you have any questions or require assistance.
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Wim L.
Rating: 4 out of 5
following a purchase from 27/11/2024
Order is OK. However, between ordering and delivery is a long time ( about a month). This may be much shorter.
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Marc R.
Rating: 5 out of 5
following a purchase from 19/11/2024
The order was placed within a reasonable timeframe, although it was difficult to assemble all the items in a single shipment, so a second shipment was necessary. Santa's elves have been hard at work!
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Response from 1001hobbies
Thank you for your positive and humorous feedback! We're delighted that everything was delivered on time, even with an extra shipment. Our elves (and the whole team) work hard to satisfy our customers! See you soon for new orders and happy holidays!
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Éric B.
Rating: 5 out of 5
following a purchase from 15/11/2024
Super
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Response from 1001hobbies
Thank you so much! We're delighted that everything lived up to your expectations. We hope to see you soon!
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 04/11/2024
As always, very good and undamaged delivery.
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Jayson V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Great site, great offer compared to competitors, gunplats, Evangelion are a big plus, unfortunately a lot of pre-orders and a lot of waiting before shipping certain products (ordered especially for you).
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Response from 1001hobbies
Thank you very much for your detailed feedback! We're delighted you're enjoying our offering, especially the Gunpla and Evangelion. We understand that the wait associated with pre-orders can be frustrating, and we do our best to ship products as soon as they are available. Your patience and understanding are greatly appreciated. Please do not hesitate to contact us if you have any questions or require further information.
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ARMAND F.
Rating: 3 out of 5
following a purchase from 10/11/2024
it did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.
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