Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

M
Magali T.
Rating: 4 out of 5
following a purchase from 26/10/2023
The figurines look very nice, I haven't taken them out of the boxes, they're Christmas presents. The only problem is the dust on the boxes.
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Juliette F.
Rating: 5 out of 5
following a purchase from 25/10/2023
Package arrived on time! Wide choice of products - I recommend it!
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Frederic H.
Rating: 5 out of 5
following a purchase from 10/11/2023
Delivered quickly and well
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Bruno S.
Rating: 5 out of 5
following a purchase from 31/10/2023
Easy site to order from, well detailed and with good tracking; Thank you.
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Olivier B.
Rating: 5 out of 5
following a purchase from 09/11/2023
The order was easy to place and was delivered on time.
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Frédéric B.
Rating: 5 out of 5
following a purchase from 31/10/2023
Nickel
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bernard G.
Rating: 4 out of 5
following a purchase from 14/11/2023
I am obliged to pay for delivery despite a purchase of more than one hundred Euros because it is impossible to move. For the rest everything is ok.
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Myla D.
Rating: 5 out of 5
following a purchase from 12/11/2023
Pop received as ordered very pretty
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Illona I.
Rating: 5 out of 5
following a purchase from 13/11/2023
Received on time! Despite the bad comments that made me doubt! I recommend it!
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Bruno D.
Rating: 5 out of 5
following a purchase from 08/11/2023
Attractive prices, fast delivery, good quality.
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Lukas R.
Rating: 3 out of 5
following a purchase from 07/11/2023
The purchase, payment and delivery went very smoothly. 5 figures and 2 caps were ordered. As a few of them are intended as Christmas presents, I accepted the surprising surcharge for "gift wrapping". The fact that everything was now very badly and without any feeling wrapped in a large wrapping paper (torn, unsuitable, wrinkled) "was also very surprising. At Müller they wrap everything beautifully and tightly, even with mesh, free of charge... This is a service where I like to shop again. The wrapping paper is now in the bin and my money for it is of course gone... Apart from one cap, the goods are fine. The cap in question was full of marks (dirt), disgusting, but wash it once under the shower and it should fit again, otherwise the complaint will be made.
At such a price, with a company where you would expect them to make an effort to offer that little extra, I had hoped for individually packaged, above all beautifully packaged and maybe a little nerd touch. Here I buy, pay, that's it. Impersonal, loveless. Leave out the wrapping paper! Don't expect a bonus. Buy, accept, check.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Bernard V.
Rating: 5 out of 5
following a purchase from 25/10/2023
Large selection Up-to-date stock and order tracking
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Arnold G.
Rating: 2 out of 5
following a purchase from 19/10/2023
Hello Team 1001 hobbies It took me almost a month to receive my order. That is no longer up to date. With Amazon I would have received it within two days.
Best regards Arnold
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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dominique S.
Rating: 3 out of 5
following a purchase from 05/11/2023
poor delivery, damaged parcel and poor packaging
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Max S.
Rating: 5 out of 5
following a purchase from 09/11/2023
Everything went great!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Giacomo M.
Rating: 5 out of 5
following a purchase from 28/09/2023
I confirm my satisfaction with the seriousness of this site, also excellent communication, from ordering a product , to delivery . Recommended , all-around !!!
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Antonio F.
Rating: 5 out of 5
following a purchase from 25/10/2023
All very good thank you
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Ricardo P.
Rating: 5 out of 5
following a purchase from 27/10/2023
Everything perfect, highly recommended.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Elisabeth D.
Rating: 5 out of 5
following a purchase from 09/11/2023
Simplicity, choice, efficiency and speed.
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Cedric B.
Rating: 5 out of 5
following a purchase from 09/11/2023
Serious and efficient company, I recommend it.
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'Igor' W.
Rating: 3 out of 5
following a purchase from 29/10/2023
Correctly packaged product, but logistics took too long for overseas shipment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Remy G.
Rating: 5 out of 5
following a purchase from 05/11/2023
Very happy with delivery and service!!! Thank you ️
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Jürgen G.
Rating: 5 out of 5
following a purchase from 21/10/2023
Fast delivery, everything went great, gladly again
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Robert F.
Rating: 5 out of 5
following a purchase from 04/10/2023
clear, easy-to-use site
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Zac D.
Rating: 5 out of 5
following a purchase from 10/10/2023
Great product, but more importantly, great service.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Raymond P.
Rating: 3 out of 5
following a purchase from 27/10/2023
The site said ... item in stock, which is why I ordered it. Afterwards it turned out to be out of stock and I had to wait another 2 weeks.
Had I known that I had ordered it somewhere else
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Roger C.
Rating: 5 out of 5
following a purchase from 08/11/2023
Fast service. Model of Ferme Normande is excellent. Too bad the buildings are in 1:72 scale instead of the HO railroad standard of 1:87. I'll make do. But now laser printing and cutting machines can be reprogrammed for the more popular scale, for even more sales?
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Jesse W.
Rating: 5 out of 5
following a purchase from 03/10/2023
The model is excellent, it replicates the loft surfaces and detail very well. Service was great. Response to questions was quick, progress of my shipment was accounted for, and its arrival was timely. I would order other items for the hobby in the near future.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Birgit R.
Rating: 5 out of 5
following a purchase from 16/10/2023
Sensational..should forbid my order unfortunately did not go at the moment all here in the house no Internet street was torn open again..since then everything here dead..error is searched...nevertheless, they have sent me the order after already no longer believed...I really thank them for it...is gift for Advent calendar for men..was Bull Dozer..please order there with pleasure..everything top
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
C
Chris S.
Rating: 3 out of 5
following a purchase from 03/10/2023
Mostly clear directions although further transfer pages not obvious. Good, but slow, response through French system seemed elaborate.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
M
Marine L.
Rating: 5 out of 5
following a purchase from 20/09/2023
Well-protected parcel and fast delivery
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Alessandra C.
Rating: 5 out of 5
following a purchase from 13/10/2023
Excellent experience. Description of the item matching the pictures and the item received
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
C
cees D.
Rating: 4 out of 5
following a purchase from 04/11/2023
Assortment is top! Handling fine only the delivery time is a bit long, but the website (search function) is far from ideal.
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Firoz H.
Rating: 5 out of 5
following a purchase from 08/11/2023
Happy with mn order!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
D
didier R.
Rating: 5 out of 5
following a purchase from 22/10/2023
as usual everything went smoothly, from order to delivery
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Wenbo Y.
Rating: 5 out of 5
following a purchase from 10/11/2023
Faster than the estimated date.
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Charlotte R.
Rating: 5 out of 5
following a purchase from 30/10/2023
We're well informed from payment to parcel delivery
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Ian E.
Rating: 5 out of 5
following a purchase from 08/11/2023
Delivered on time no issues.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Derek R.
Rating: 5 out of 5
following a purchase from 30/10/2023
First class service. Excellent and prompt delivery.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Luc D.
Rating: 5 out of 5
following a purchase from 31/10/2023
Ordering went smoothly and the service of 1001hobbies is excellent. However, this time the parcel service made a big mistake by mailing me that the package could not be delivered because of a wrong address (which was NOT the case). I was very surprised when the package was delivered that same day. Nice is different! So, my points on this one: 1001Hobbies a big 10, parcel service a fat 0.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.