Customer reviews of 1001hobbies

All right!

Products meet my expectations

responsive store and top-notch customer service!

good response to the request

Fast delivery, very good follow-up and the car is perfect - my son is enjoying it.

Order arrived safely. Models as expected.

This company has very good products which I would like to continue purchasing. The only thing that is encouraging me to additionally go else ware is the very long lead time from France.

Product arrived in great shape and in a reasonable amount of time considering coming from the EU. Very happy with the transaction.

Initially, I was very angry and frustrated with this company for the following reasons:
1. For a week my items had not been dispatched or processed despite the website stating they dispatch items within 48 hours.
2. Because of the delay the main item I had made the order for had sold out. I was issued a voucher to use at a later date on the website but customer care did sort this for me and issued a refund instead, rightly so.
4. I was under the impression the company was fom the UK as they use a UK domain name and website, but they are actually based in France. I was lucky to escape a customs charge.
It was a very stressful process because I felt the website was not very transparent. HOWEVER, the shipping was fairly quick from overseas, the items I did receive are fantastic quality. Once I raised an issue with customer care they were pretty speedy with their replies also. I would use again in the future, but would bare in mind the possibility of a custom charge and order with plenty of time.

Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.

User-friendly, accessible site.

Fast delivery, 100% recommended

Order conforms, well packaged. Very appreciative of the information sent by e-mail concerning the delivery and receipt of the order.

Ordered on November 13, I had no news until December 22. As a result, I had to buy other gifts to cope. As the kids would say: "That's not cool!

It's a mess to find the right paints according to the references indicated on the model's instructions.

Fast and good delivery

very satisfied

Sloppy packaging Damaged cardboard missing parts

Fast delivery and well packaged.

The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.

Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.

I was kept well informed of the progress of the delivery, which was quicker than expected.

parcel received in a very reasonable time, attractive prices.merci

Very quick and clear navigation, very well organized.

Fast shipping, but not what I ordered, I hope I can fix this problem.

very good

very very bored with my last order

First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.

Well-designed site with practical search engine and filter Fast parcel delivery

Top service!

As far as I'm concerned, it's not always easy to find the paints recommended in the model leaflets, as the names and sometimes the references are different between the site and the leaflets. Some standardization would be welcome, and would facilitate the work of "novices" like myself. Otherwise, the number of models is impressive, and delivery times are respected (with the occasional "miss"!).) I've discovered wooden models, which require less tooling than plastic or metal models, and produce beautiful objects. Only one problem = I order faster than I assemble my models, and I'm building up quite a stock i But it's so tempting ...

Difficult to find add-ons and alternatives

Perfect

all is ok

Took nearly 2 months to receive my order and your website said everything was in stock

Item according to description, fast shipping. Satisfied with the purchase.

Fast delivery

Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect

I have to say that 1001 hobbies responded timelessly to my emails regarding my missing package and their Customer Service Dept. were very attentive at all times.
My husband was delighted with his goods when it finally arrived due to delays with the post and I would buy from this organisation again without a doubt.

very fast, very informative, very reliable - thank you very much