Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 41 128 published reviews
5 26k 63% 4 6 502 16% 3 2 803 7% 2 1 752 4% 1 4 082 10%

Summary of reviews

1001hobbies delivers with speed and careful packaging, consistently protecting items and ensuring fast, on-time delivery across many reviews. Customers highlight reliable order processing, smooth pre-orders, and prompt, professional service, with multiple mentions of well-packed shipments and accurate product descriptions. The store offers a wide range of products and a well-designed website, supporting easy tracking and helpful updates that keep buyers informed throughout the process. Overall, customers praise good value, competitive pricing, and strong reliability in fulfilling orders.

All reviews

C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/02/2023
No shipping information, no response to phone or email.
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Response from 1001hobbies
Salve, grazie per il suo messaggio. Ci scusiamo per la situazione. Siamo stati informati che il pacco non è non tracciato, ma abbiamo una notifica datata venerdì che il pacco è in transito. Mi dispiace, ma può passare anche un mese prima che arrivi :( Le consiglio di aspettare la prossima settimana. If the package does not arrive within March 15, we will reverse the order again. Do not hesitate to contact us at [email protected] to make sure we receive your messages. Thank you!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2023
SUPER
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2023
Super, excellent packaging for the protection of the wonderful models which are in conformity with the order placed. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2023
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Delivery as expected
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 23/02/2023
perfect
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 23/02/2023
Correctly keep the appointment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2023
nickel
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2023
Received on time. The decals are perfect in their diversity. Used on Tamyia model. I recommend this site. Richard.B.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2023
ok very good paint real uniforms
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Response from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/02/2023
Great transaction thank you
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 01/02/2023
Very satisfied. Very good customer service - fast delivery, well packaged, shipping costs good
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/02/2023
still have not received my order of 1/24 scale decals
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/02/2023
Great selection, stellar customer service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/02/2023
Easy to order and pay and great shipping. Product arrived in perfect condition .
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
satisfied with everything
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 08/01/2023
EVERYTHING PERFECT, VERY FAST, GREAT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2023
Received promptly, rigid cardboard with protection inside.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 17/02/2023
Reliable site, great products only if we really want to be picky I would say shipping a little too long.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 11/02/2023
Excellent site
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/01/2023
Everything as promised!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/02/2023
The package came completely opened
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2023
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Responsive to my order problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2023
order conformed to my request and was delivered quickly
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 21/01/2023
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
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Response from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/02/2023
Excellent communication and very fast shipping.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
Fast and accurate delivery. Thank you very much!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/01/2023
Very good selection
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/02/2023
Ease of navigation through website. Prompt order turnaround time. Well packaged, arrived quickly.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 10/02/2023
EVERYTHING PERFECT, AND ALWAYS ON TIME
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/02/2023
Excellent service and delivery. Item arrived well packaged and quickly,5 days before stated date. I used the company because I couldn't get the item in the UK.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 23/02/2023
Funko pop items arrived damaged and customer service not responding.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you :( can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/01/2023
Took a long time to ship, but I like what I ordered and the options on the site were really nice.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 12/02/2023
It is expensive, except for special offers, but the products are very good and unused.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2023
Shipping time too long.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if the product arrived late. We wish you an excellent day. 1001hobbies customer service
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/01/2023
Late, bad and never, that's how their deliveries are and when contacted via telephone, very bad attention, I will never buy from them again.
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Response from 1001hobbies
Hello, thank you for your message, we take your situation very seriously. We are sorry if the experience was not satisfactory. I see that part of the money was refunded and the rest still arrived, and a credit note was offered. We wish you a good day
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2023
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2023
Fine
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